技术作家（合同）
Technical Writer (Contract)
技术作家（合同制）- 最多6个月，全职
ServiceTitan正在寻找一名合同制技术作家，以支持文档团队的待办事项，包括创建吸引人的内容，帮助我们的内部和外部客户在使用或排查产品问题时实现自主性。还包括根据文档团队经理的要求完成其他以文档为导向的任务，例如制作发布说明和其他面向客户的帮助材料，以支持发布和其他需求。
合同期限：最多6个月
要求
- 经验：在快节奏的科技环境中，3至4年撰写用户/内部文档（帮助文档、常见问题解答、相关文档）的专业写作经验
- 教育：英语、技术传播、计算机科学、创意写作或相关专业的学士学位
- 技术技能：熟练使用Google套件（Drive、Docs）、JIRA/Confluence，以及基于组件的编写工具如Contentful
职责
- 支持文档团队待办事项中的所有文档任务，包括根据需要创建新内容和编辑现有文档
- 根据技术写作经理的指示修改其他帮助内容，包括但不限于内部文档，以协助我们的内部支持团队
- 对其他团队成员进行同行评审，并提供可操作的反馈，以确保所有内容的一致性和质量保证
- 与技术写作团队、产品经理、主题专家、支持团队和其他组织成员合作，确保所有文档准确无误，并符合写作团队设定的风格指南
所有信息将根据平等就业机会（EEO）指南保密。
关于ServiceTitan
ServiceTitan是全球领先的、增长最快的针对各行业的软件技术平台，这是一个价值数万亿美元的全球产业。我们帮助小型企业创业者运营并发展他们的业务。有关ServiceTitan的更多信息，请访问www.ServiceTitan.com。
最初发布于喜马拉雅山
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About ServiceTitan
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.
Technical Writer (Contract) - Up to 6 months, full time.
ServiceTitan is looking for a contract technical writer to support the Documentation team backlog, including creating engaging content that helps our internal and external customers excel at self-sufficiency when using or troubleshooting the product. Includes other doc-oriented tasks as requested by the Documentation team manager, such as producing release notes and other customer-facing help material to support rollouts and other needs.
Contract length: up to 6 months
Required
· Experience: 3 to 4 years of professional writing end-user/internal documentation (help, FAQs, related documentation) in a fast-paced tech environment
- Education: Bachelor's degree in English, Technical Communications, Computer Science, Creative Writing or equivalent
- Technical skills: Proficient in Google Suite (Drive, Docs), JIRA/Confluence, and component-based authoring tools such as Contentful
Responsibilities
· Support all documentation tasks in the Docs team backlog, including create new content and edit existing documentation as needed
- Revise other help content as directed by the technical writing manager, including but not limited to internal documentation to assist our internal support team
- Conduct peer reviews of other team members and provide actionable feedback to ensure consistency and quality assurance across all content
- Work and collaborate with the technical writing team, product managers, subject matter experts, support teams, and other members of the org to ensure all documentation is correct and meets style guidelines as set by the writing team.
All your information will be kept confidential according to EEO guidelines.