技术作家
Technical Writer
职责
Peraton Health、州和地方部门正在寻找一名技术作家加入我们，以支持和维护医疗保险费用服务索赔处理系统。在该职位中，您将负责医疗保险A部分、B部分以及耐用医疗设备（DME）合同的程序文档的创建、组织和维护，确保在复杂的系统环境中清晰、准确且符合规定。
该职位在记录系统功能、文档架构和接口以及通过高质量的技术成果支持项目方面起着关键作用。技术作家将与工程、开发和运营团队紧密合作，确保所有文档反映当前的系统行为，并满足美国医疗保险和医疗补助服务中心（CMS）的合同要求。
职责
· 为DME项目开发、更新和维护全面的技术文档，包括系统架构图、接口目录、数据字典、用户指南、标准操作规程（SOP）和操作手册。
· 确保所有文档在系统更新、增强或更改后10个工作日内进行修订和发布，符合合同要求。
· 建立、实施并执行文档标准、模板、版本控制和风格指南，以确保所有项目成果的一致性和质量。
· 维护和组织一个集中的文档仓库；确保文档被正确标记、归档并可供授权利益相关者访问。
· 与架构师、开发人员、工程师、分析师和运营人员密切合作，收集准确信息，验证更新，并确保文档反映当前的系统状态。
· 将复杂的技术概念转化为清晰、简洁且对技术和非技术受众都友好的文档。
· 定期对文档进行审计，识别差距、不一致或过时内容，并与相关团队协调进行更正。
· 支持内部和外部沟通材料的创建，包括入职文档、培训材料、发布说明和知识库文章。
· 协助合规文档和成果准备，用于审查、审计和项目交付。
· 参与敏捷仪式和发布计划会议
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Responsibilities
The Peraton Health, State and Local Sector is seeking a Technical Writer to join us in supporting and maintaining the Medicare Fee For Service claims processing system. In this role, you will lead the creation, organization, and maintenance of program documentation for the Medicare Part A, B and Durable Medical Equipment (DME) contracts, ensuring clarity, accuracy, and compliance across a complex systems environment.
This role plays a critical part in capturing system functionality, documenting architecture and interfaces, and supporting the program through high-quality technical artifacts. The Technical Writer will work closely with engineering, development, and operations teams to ensure all documentation reflects current system behavior and meets contractual requirements at the Centers for Medicare & Medicaid Services (CMS).
Responsibilities
· Develops, updates, and maintains comprehensive technical documentation for the DME program, including System Architecture Diagrams, Interface Catalogs, Data Dictionaries, User Guides, Standard Operating Procedures (SOPs), and operational runbooks.
· Ensures all documentation is revised and published within 10 business days of system updates, enhancements, or changes, in accordance with contract requirements.
· Establishes, implements, and enforces documentation standards, templates, version controls, and style guidelines to ensure consistency and quality across all program artifacts.
· Maintains and organizes a centralized document repository; ensures documentation is properly tagged, archived, and accessible to authorized stakeholders.
· Collaborates closely with architects, developers, engineers, analysts, and operational staff to collect accurate information, validate updates, and ensure documentation reflects the current system state.
· Translates complex technical concepts into clear, concise, and user-friendly documentation tailored for both technical and non-technical audiences.
· Conducts periodic audits of documentation to identify gaps, misalignments, or outdated content, and coordinates corrective updates with relevant teams.
· Supports the creation of internal and external communication materials, including onboarding documentation, training materials, release notes, and knowledge-base articles.
· Assists with compliance documentation and artifact preparation for reviews, audits, and program deliverables.
· Participates in Agile ceremonies and release planning sessions to anticipate and plan for upcoming documentation needs.
Qualifications
Required Qualifications
· Bachelor's degree in Technical Communication, Information Technology, Computer Science, English, or a related discipline with 2+ years of relevant experience; or a High School diploma with 6+ years of directly relevant experience.
· 2–5 years of experience developing and maintaining technical documentation within an IT, software development, or systems engineering environment.
· Demonstrated experience creating system-level documentation such as architecture diagrams, interface specifications, data dictionaries, and user guides.
· Strong ability to interpret technical information from SMEs, engineers, and system artifacts and translate it into clear, accurate documentation.
· Experience managing a documentation repository using tools such as Confluence, SharePoint, Git-based platforms, or similar systems.
· Proficiency with documentation, diagramming, and collaboration tools includingMicrosoft Office Suite, Visio, Lucidchart, Confluence, and Jira.
· Exceptional attention to detail and organizational skills, with the ability to maintain accuracy across multiple concurrent documents.
· Strong written and verbal communication skills with the ability to work effectively in a cross-functional environment.
- Must be able to achieve and maintain a Public Trust clearance.
- US Citizen.
Preferred Qualifications
· Experience supporting federal government programs or working within a highly regulated environment.
· Experience with Medicare DME, Medicare Part A, Medicare Part B, or the Medicare Common Working File (CWF) specific processing systems.
· Experience working with or in support of CMS programs or contracts.
· Familiarity with Agile or SAFe methodologies and participation in Agile Scrum teams.
· Experience documenting system integrations involving legacy mainframe systems, cloud environments, or hybrid architectures.
· Working knowledge of claims processing systems, enterprise data flows, or large-scale system maintenance efforts.
· Experience applying formal documentation standards such as style guides, templates, and terminology catalogs.
· Familiarity with GitHub or similar source code management and collaboration tools.
· Ability to develop visuals and technical diagrams using industry-standard tools.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range
$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Originally posted on Himalayas