资深软件工程师，企业产品
Staff Software Engineer, Enterprise Product
关于Decagon
Decagon是领先的对话式AI平台，使每个品牌都能提供管家式的客户体验。
我们的技术使Avis Budget Group、Block的Cash App和Square、Chime、Oura Health以及Hunter Douglas等行业领先企业能够部署AI代理，以在语音、聊天、电子邮件、短信及其他所有渠道中实现个性化、深度满意的互动。
我们正在构建一个未来，客户体验将从客服工单和等待音乐转变为更快的解决方案、更丰富的对话和更深层次的关系。我们自豪地得到了世界级投资者的支持，他们与我们有着共同的愿景，包括a16z、Accel、Bain Capital Ventures、Coatue和Index Ventures，以及其他许多投资方。
我们是一家需要到办公室工作的公司，致力于卓越和速度的共同承诺。我们的价值观——“立即完成”、“创造客户想要的东西”、“胜者心态”和“通才原则”——塑造了我们作为团队的工作和成长方式。
关于团队
企业产品团队创建客户用于构建、维护和改进其AI代理的平台。我们将复杂的工程工作转化为直观的自助产品，使先进的AI功能对技术型和非技术型的客户体验团队都可访问。该团队是Decagon扩展能力的核心：你所构建的工具直接支持我们所有客户的代理，每个客户都有独特的流程、数据和需求。
关于职位
你将作为全栈产品工程团队的技术领导者，塑造使客户能够创建和优化其AI代理的平台。这意味着与代理软件工程和代理产品经理团队紧密合作，了解当前的工作流程，然后定义技术战略并建立可扩展这些能力的模式。你将日常与核心产品和设计团队合作，参与探索、定义需求、评审设计，并通过发布进行迭代。除了构建功能外，你还将随着团队的成长指导工程师，监督项目并为他们的工作提供技术方向。
在此职位中，你将
- 为团队制定技术方向，通过应用正确的架构原则和设计模式，构建可随客户群和功能扩展的企业级平台。
- 从模糊的需求中领导复杂项目，最终交付产品
- 创建AI驱动的
查看英文原文
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.
About the Role
You'll be a technical leader for a full-stack product engineering team, shaping the platform that empowers customers to create and optimize their AI agents. This means working closely with the Agent Software Engineering and Agent PM teams to understand current workflows, then defining technical strategy and establishing patterns that scale those capabilities across our customer base. You'll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch. Beyond building features, you'll mentor engineers as the team grows, supervising projects and providing technical direction for their work.
In this role, you will
- Drive technical direction for the team, to build enterprise ready platform that scale with our customer base and features, by applying the right architectural principles and design patterns.
- Lead complex initiatives from ambiguous requirements to shipped products
- Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
- Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
- Partner directly with customers and cross-functional teams to identify opportunities and validate product direction
- Mentor engineers and elevate team practices through code review, technical design, and knowledge sharing
Your background looks something like this
- 6+ years building full-stack software products, with demonstrated impact on technical direction and strong product thinking
- Deep expertise in TypeScript and/orPython, with strong architecture and system design skills
- Proven ability to design abstractions and platforms that serve diverse use cases elegantly
- Track record of leading technical initiatives and driving consensus across teams
- Experience balancing technical excellence with rapid iteration and customer needs
- Strong product intuition and history of translating user feedback into technical solutions
- History of mentoring engineers and establishing technical standards
Even better
- Experience building security-sensitive product systems, such as authentication and data access controls.
- Experience building and scaling developer tools, APIs, platforms, or infrastructure products
- Familiarity with LLMs, AI agent systems, prompt engineering, or building products on top of AI capabilities
- Familiarity with asynchronous programming and building scalable systems
- Experience with observability, data visualization, or analytics products
- History of establishing technical standards, design patterns, or architectural principles adopted across teams
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office to keep you at your best
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.