远程客户支持代表（会荷兰语和英语）（保加利亚索非亚）
Remote Customer Support Agent with Dutch and English (Sofia, Bulgaria, BG)
About Us
Foundever™ 是客户体验 (CX) 行业的全球领导者。在全球拥有 170,000 名员工，我们是为全球超过 750 家领先的数字优先品牌提供最佳体验的团队。我们创新的 CX 解决方案、技术和专业知识旨在满足客户的运营需求，并在关键时刻为客户带来无缝的体验。
Your Responsibilities:
通过电话、聊天或电子邮件响应并解决各种消费者查询；
在面对情况时能够迅速应对，做出明智决策以解决最多 100 个客户联系；
为客户提供有关客户产品和服务的建议和信息，超越部门生产率标准和优质客户服务标准；
在需要升级时，按照预定义规则及时且正确地处理客户查询；
理解客户的需求，以便根据我们的关键绩效指标为每位客户提供最佳解决方案；
同时操作多个系统，以便及时准确地更新电子记录；
主动为同事提供支持和协助，作为团队的一员共同工作。
The Candidate:
精通荷兰语（C1 级）；
英语水平良好（至少 B2 级）；
在客服中心或面向客户的岗位有经验者优先；
能够快速适应产品、流程和技术的变化；
有良好的出勤和时间管理记录；
具备良好的计算机操作能力。
The Offer:
全职雇佣；
提供 8 小时班次；
包含额外医疗保险、礼品券、运动卡折扣的福利包；
参与公司活动——慈善活动、团队建设、体育赛事、内部竞赛；
长期职业发展的机会；
根据全球标准享有公司内部培训和发展；
居家办公机会。
招聘过程完全远程进行。
我们期待收到您的申请！
申请我们的职位即视为您明确同意将您的个人数据用于 Foundever™ 招聘目的，包括处理、使用和保存。
Originally posted on Himalayas
查看英文原文
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Your Responsibilities:
Respond to and resolve a wide variety of consumer queries by phone, chat or email;
Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
Proactively provide support and assistance to colleagues and work together as a team.
The Candidate:
Has very good command of spoken Dutch (C1);
Has good command of English language (at least level B2);
Experience in a contact center or customer facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.
The Offer:
Full-time employment;
8 hour shifts available;
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
Work at home opportunity.
The recruitment process is entirely REMOTE.
We are looking forward to receiving your application!
By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™.
Originally posted on Himalayas