高级客户成功经理
Senior Customer Success Manager
在Fyxer，我们不是在打造传统的客户成功团队——而是在构建一种高杠杆的商业策略，将关系转化为收入，将支持转化为战略合作伙伴关系。我们的客户成功经理不只是响应问题——他们引领方向。
这是一个需要亲力亲为的角色，适合一位具有商业思维的运营者，在模糊环境中茁壮成长，并热衷于从零开始构建。你将与我们最大、最复杂的客户——以及最有潜力的客户——合作，推动续约、发现扩展机会，并将使用转化为价值，将价值转化为增长。
我们寻找一位过去曾担任客户经理的人——一位懂得如何通过成功实现销售、在组织中多线程推进、并将商业目标转化为长期合作关系的人。
WHAT'S ON OFFER:
- 该职位在伦敦办公室工作（不支持远程办公）
- 薪资：70,000 - 90,000 英镑/年 + 奖金 + 股权 + 福利
- Violaine Yziquel，我们的首席客户官，是招聘负责人
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
你将处于客户成功策略的一线——在积极交付成果的同时帮助定义它。我们尚未建立所有工具、手册和流程——你将参与构建它们，同时确保我们的核心客户得到支持、参与并持续增长。
成功意味着：
- 续约变得理所当然，因为价值清晰，关系深入
- 扩展机会频繁出现，因为机会被发现并及时行动
- 客户将我们视为战略合作伙伴——而不仅仅是供应商
YOUR THREE CORE RESPONSIBILITIES
DRIVE RETENTION AND EXPANSION ACROSS STRATEGIC ACCOUNTS
- 管理一组高潜力、高复杂度的企业客户
- 推动完整的续约周期
- 多线程处理各利益相关方，确保广泛且深入的关系
- 通过基于价值的对话发现商业机会
BUILD THE FOUNDATIONS OF CUSTOMER SUCCESS AT FYXER AI
- 制定可扩展、可重复的客户成功、续约和扩展手册
- 参与塑造我们的工具和GTM技术栈——帮助选择、实施和演进合适的系统以支持规模化客户成功
- 定义和优化KPI和仪表盘，帮助我们跟踪对客户最重要的指标
BE A STRATEGIC PARTNER TO PRODUCT, SALES, AND LEADERSHIP
- 将客户洞察转化为产品反馈和路线图影响
- 与销售紧密合作，进行客户规划和售前售后交接
- 从商业角度出发
查看英文原文
At Fyxer, we’re not building a traditional Customer Success team - we’re building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership. Our CSMs don’t just react - they lead.
This is a hands-on role for a commercially-minded operator who thrives in ambiguity and is excited to build from zero. You'll work with our largest and most complex customers - and the ones with the most potential - to drive renewals, find expansion opportunities, and turn usage into value and value into growth.
We’re looking for someone who was an Account Manager in a past life - someone who understands how to sell through success, multithread across an org, and turn commercial goals into long-term partnerships.
WHAT'S ON OFFER:
- This role is hybrid in our London office (remote work is not available)
- Salary: £70,000 - £90,000 year + bonus + equity + benefits
- Violaine Yziquel, our CCO, is the hiring manager
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
You’ll be at the frontline of our Customer Success motion - helping define it while actively delivering results. We don’t yet have all the tooling, playbooks, or workflows in place - you’ll help build them, while making sure our biggest customers are supported, engaged, and growing.
Success means:
- Renewals are a no-brainer because value is clear and relationships are deep
- Expansions happen regularly because opportunities are spotted and acted on
- Customers lean on us as strategic partners - not just vendors.
YOUR THREE CORE RESPONSIBILITIES
DRIVE RETENTION AND EXPANSION ACROSS STRATEGIC ACCOUNTS
- Own a portfolio of high-potential, high-complexity enterprise accounts
- Drive the full renewal cycle
- Multithread across stakeholders to ensure broad, embedded relationships
- Surface commercial opportunities through value-based conversations
BUILD THE FOUNDATIONS OF CUSTOMER SUCCESS AT FYXER AI
- Develop scalable, repeatable playbooks for success, renewal, and expansion
- Help shape our tooling and GTM tech stack - helping choose, implement, and evolve the right systems to support success at scale
- Define and refine KPIs and dashboards that help us track what matters most for our customers
BE A STRATEGIC PARTNER TO PRODUCT, SALES, AND LEADERSHIP
- Translate customer insights into product feedback and roadmap influence
- Collaborate closely with Sales on account planning and pre-to-post handoffs
- Bring a commercial lens to everything - always thinking about how success drives revenue
WHAT OUR IDEAL CANDIDATE LOOKS LIKE
- 8+ years in Customer Success or Account Management, with a clear track record of owning revenue (renewals + expansion)
- Enterprise experience - you’ve navigated complex orgs, long sales cycles, and strategic conversations
- Commercially driven - you’re not afraid to talk numbers, push for value, and ask for the upsell
- Builder mindset - you’re energized by ambiguity and excited to help define a motion from scratch
- Excellent communicator - confident leading executive conversations, translating technical concepts, and managing internal stakeholders.
- Tooling savvy - you know your way around modern GTM tools and can help us choose and implement what works best
- Startup-ready - fast, flexible, and energized by change
THE APPLICATION PROCESS
1. Submit your CV (no need for a cover letter)
2. We’ll review it
3. An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)
4. Customer case study with a panel (45 minutes)
5. Meet more of the team (30 minutes)
THE FYXER REALITY: WHY WE WIN
- The Trajectory: We grew from $1M to $30M ARR with a team of just 32.
- The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier.
- The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.
- Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.
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This culture is intense; it requires focus and discipline. So we’ll do everything we can to remove distraction, support your wellbeing, and reward your impact