入职协调员
Onboarding Coordinator
**职位描述**
作为**上架协调员**，你将在确保我们新签约的运营商合作伙伴尽快且顺利地与Playson上线方面发挥关键作用。你将作为销售、技术集成、合规、法律、财务和客户管理之间的桥梁，协调从合同签署到上线的整个上架流程。
这是一个结合项目管理、客户关系管理和商业执行的独特机会。你将同时管理多个上架项目，与运营商、聚合商和内部利益相关者紧密合作，消除障碍，保持项目进度，并提供卓越的上架体验。
此职位的成功以你推动项目前进的能力、缩短上线时间以及确保每位客户以最佳方式开始与Playson的合作为衡量标准。
**主要职责**
- 从合同签署到成功上线，负责新签约运营商合作伙伴的上架流程。
- 同时协调全球市场的多个上架和集成项目。
- 在实施过程中作为客户的首要联系人，确保良好的上架体验。
- 与技术集成团队紧密合作，协调API集成、产品配置和上线准备。
- 与销售、合规、法律、财务和客户管理团队协作，确保所有上架里程碑按时完成。
- 制定并管理项目计划、时间表和上线检查清单，主动识别并解决风险。
- 协调商业上线活动，包括游戏定位和推广机会，以最大化上线成功。
- 在上架过程中通过清晰的沟通和预期管理，让客户及时了解进展。
- 持续改进上架流程和项目管理实践，提高效率并缩短上市时间。
- 在每个项目中建立牢固的内外部关系，同时提供卓越的客户服务。
**要求**
- 3年以上B2B在线游戏行业经验，最好曾与运营商、供应商或聚合商合作过。
- 有管理客户上架、实施、集成或客户成功项目的经验。
- 具备强大的项目管理能力，能够协调多个项目。
查看英文原文
**About the role**
As an **Onboarding Coordinator**, you'll play a critical role in ensuring our newly signed operator partners successfully launch with Playson as quickly and smoothly as possible. Acting as the bridge between Sales, Technical Integration, Compliance, Legal, Finance and Account Management, you'll coordinate every stage of the onboarding journey from contract signature through to go-live.
This is a unique opportunity that combines project management, customer relationship management and commercial execution. You'll manage multiple onboarding projects simultaneously, working closely with operators, aggregators and internal stakeholders to remove blockers, keep projects on track and deliver an exceptional onboarding experience.
Success in this role is measured by your ability to drive projects forward, shorten time-to-launch and ensure every customer begins their partnership with Playson in the best possible way.
**Key Responsibilities**
- Own the onboarding process for newly signed operator partners from contract signing through to successful go-live.
- Coordinate multiple onboarding and integration projects simultaneously across global markets.
- Act as the primary point of contact for customers throughout implementation, ensuring a positive onboarding experience.
- Work closely with Technical Integration to coordinate API integrations, product configuration and launch readiness.
- Collaborate with Sales, Compliance, Legal, Finance and Account Management to ensure all onboarding milestones are delivered on time.
- Create and manage project plans, timelines and launch checklists, proactively identifying and resolving risks.
- Coordinate commercial launch activities, including game positioning and promotional opportunities to maximise launch success.
- Keep customers informed throughout the onboarding journey by providing clear communication and managing expectations.
- Continuously improve onboarding processes and project management practices to increase efficiency and reduce time-to-market.
- Build strong internal and external relationships while delivering exceptional customer service throughout every project.
**Requirements**
- 3+ years' experience within the B2B iGaming industry, ideally working with operators, suppliers or aggregators.
- Previous experience managing customer onboarding, implementation, integration or customer success projects.
- Strong project management skills with the ability to coordinate multiple projects and stakeholders simultaneously.
- Good understanding of API integrations, technical implementation processes and product releases.
- Excellent communication and relationship-building skills with both customers and internal stakeholders.
- Strong organisational skills with the ability to prioritise effectively in a fast-paced environment.
- Commercial mindset with the confidence to manage customer expectations and support successful product launches.
- A proactive, solution-oriented approach with excellent problem-solving skills and strong attention to detail.
- Comfortable working under pressure while maintaining a high level of ownership and accountability.
- Experience using project management and collaboration tools such as Jira, Asana, Monday.com, ClickUp or similar.
**Nice to have**
- Experience working on the supplier side of the iGaming industry.
- Familiarity with Agile project management methodologies.
- Experience coordinating technical integration projects involving multiple stakeholders.
- Basic understanding of SQL or technical troubleshooting.
- Experience launching products or coordinating commercial go-live activities.
**What we Offer**
- Benefit from a transparent and systematic quarterly bonus system.
- We offer a flexible work schedule to accommodate your needs.
- Choose to work remotely, providing greater flexibility and comfort.
- Enjoy unlimited paid vacation leave, including bank holidays.
- Take unlimited paid sick leave whenever necessary.
- Get reimbursement for professional development courses and training. We provide access to the latest tools and training for continuous growth.
**Recruitment process**
- Talent Acquisition Interview
- Hiring Manager Interview & Practical Exercise
- Final Interview
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