高级产品营销经理 - 代理人赋能
Senior Product Marketing Manager - Agent Empowerment
加入我们，为客户提供愉悦的体验。Five9 是云客服中心软件的领先提供商，将云计算创新的力量带给全球客户。
每天践行我们的价值观，塑造了以团队为先的文化，使我们能够在享受旅程的同时不断创新、成长和繁荣。我们重视多样性，营造包容的环境，赋能员工做真实的自己。
我们正在寻找一位高级产品营销经理，负责代理赋能，将叙事、策略和技术结合在一起。随着 Five9 在代理赋能应用上的深度投入，包括：
- Five9 Agent Assist – 实时、基于大语言模型的指导、最佳行动建议和培训，帮助代理更快、更有信心地解决问题
- Five9 AI Knowledge – 在需要的时刻，为现场和虚拟代理提供上下文相关的 AI 驱动答案和建议
- Five9 AI Agents – 代理型 AI 代理，支持智能的客户自助服务，端到端解决常规咨询，并在需要时无缝转接人工代理
在此职位中，您将定义 Five9 代理赋能产品组合在市场上的定位，明确其差异化优势，并帮助客户理解通过 AI 增强人工代理和推动客户自助服务的商业价值。
**职责**
- 定位与信息传递：制定清晰有力的信息，区分 Five9 代理赋能解决方案 - Agent Assist、摘要、语音转文字、AI Knowledge 和 AI Agents 用于客户自助服务 - 针对目标人物角色，包括客服中心、客户体验和运营负责人。
- 产品发布与市场进入：主导代理赋能产品的市场进入策略，包括定位、信息传递、发布计划、使用场景、客户故事、销售赋能和采用策略。
- 销售与客户赋能：与销售、解决方案咨询和客户成功团队合作，创建有影响力的故事、材料和培训，推动获取、转化和扩展。
- 竞争情报：作为代理协助、AI 协作工具和知识解决方案的专家，分析竞争格局，将洞察转化为清晰的差异化和销售指导。
- 销售与营销资料：创建高影响力的客户和销售面向的内容，包括演示文稿、视频、网络研讨会、产品概述和赋能工具。
- 营销活动与内容
查看英文原文
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are seeking a Senior Product Marketing Manager, Agent Empowerment, to bring together storytelling, strategy, and technology as Five9 is investing deeply in agent empowerment applications, including:
- Five9 Agent Assist – Real-time, LLM-powered guidance, next-best actions, and coaching that help agents resolve issues faster and with greater
confidence
- Five9 AI Knowledge – Contextual, AI-driven answers and recommendations delivered to live and virtual agents at the moment of need
- Five9 AI Agents – Agentic AI Agents that power intelligent customer self-service, resolving routine inquiries end-to-end and seamlessly escalating to human agents when needed
In this role, you will define how the Five9 agent empowerment portfolio is positioned in the market, articulate clear differentiation, and help customers
understand the business value of augmenting human agents and powering customer self-service with AI.
**Responsibilities**
- Positioning & Messaging: Develop clear, compelling messaging that differentiates the Five9 agent empowerment solutions - Agent Assist, Summaries, Transcription, AI Knowledge, and AI Agents for customer self-service - across target personas, including contact center, CX, and operations leaders.
- Product Launches & GTM: Own go-to-market strategy for agent empowerment products, including positioning, messaging, launch planning, use cases, customer stories, sales enablement, and adoption strategies.
- Sales & Customer Enablement: Partner with sales, solutions consulting, and customer success teams to create impactful narratives, collateral, and training that drive acquisition, conversion, and expansion.
- Competitive Intelligence: Serve as the subject-matter expert on the competitive landscape for agent assist, AI co-pilot, and knowledge solutions, translating insights into clear differentiation and sales guidance.
- Sales & Marketing Assets: Create high-impact customer- and sales-facing content, including presentations, videos, webinars, product overviews, and enablement tools.
- Campaign & Content Collaboration: Work closely with demand generation and brand teams to support integrated marketing campaigns, website content, and thought leadership focused on agent empowerment.
- Cross-functional Leadership: Collaborate with product management to deeply understand product vision and roadmap, bringing market and customer insights to influence future innovation.
- Industry Representation: Represent Five9 at conferences, webinars, analyst briefings, and customer events.
**Requirements**
- Bachelor’s degree in Business, Marketing, or a related field; MBA preferred
- 5+ years of product marketing (or equivalent) experience, with demonstrated success in CX, CCaaS, agent assist, AI co-pilot, or knowledge management solutions
- Strong storytelling, messaging, and presentation skills
- Proven ability to work cross-functionally with product, sales, and marketing teams
- Fast learner who thrives in a dynamic, fast-paced environment and brings attention to detail
Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$123,500—$229,500 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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View our privacy policy, including our privacy notice to California residents here: [https://www.five9.com/pt-pt/legal](https://www.five9.com/pt-pt/legal).
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.