CRM 开发工程师（MS Dynamics）
CRM Developer (MS Dynamics) (m/f/d)
InPost 在波兰重新定义了电子商务包裹配送，并已成为欧洲领先的户外（OOH）电子商务赋能平台之一。由 Rafał Brzoska 于 1999 年创立，InPost 通过超过 64,000 个自动包裹机（APM）和遍布九个欧洲国家的 30,000 多个自提和投递点（PUDO）提供配送服务：波兰、英国、法国、意大利、西班牙、葡萄牙、比利时、荷兰和卢森堡，同时还为电商商家提供门到门快递和履约服务。
InPost 的广泛 OO H 网络支持其市场中快速增长的包裹量，2025 年已交付 14 亿件包裹。其智能柜解决方案为消费者提供了更便宜、更灵活、更方便、环保且无接触的配送选择。作为领先的 OO H 物流提供商，InPost 因在欧洲重塑包裹配送经济而受到认可，通过其灵活、技术驱动的解决方案吸引消费者和商家。
职责
你将负责 InPost 的 CRM 生态系统——配置、自动化并持续改进支撑我们 APM 部署和国际扩张的平台。与英国、法国、意大利和伊比利亚地区的商业、拓展和运营团队紧密合作，你将把复杂的运营流程转化为可靠、可扩展的 CRM 流程。
主要职责
· 管理和配置 InPost 的 CRM 平台（HubSpot、Pipedrive、Microsoft Dynamics 365 或同类产品）——包括销售漏斗、自定义对象、用户角色和权限。
· 使用 Zapier、Make.com 和必要时的 Google Cloud Platform 设计和维护自动化和集成——连接 CRM 与内部系统、营销工具和运营平台。
· 将 APM 部署流程（站点获取、线索到部署的流程、合作伙伴上线）转化为结构化的 CRM 逻辑。
· 负责各市场的数据质量：审计、去重、字段验证和生命周期管理。
· 创建仪表盘和报告，跟踪销售漏斗活动、部署进度和运营 KPI，供国际利益相关者使用。
· 收集各市场团队的需求，并将其转化为可扩展的 CRM 配置和流程设计。
· 维护文档、操作手册和培训材料；支持上线和日常 CRM 查询。
任职要求
· 2-4 年 CRM 管理或运营经验（HubSpot、Pipedrive 或 Microsoft Dynamics 365）。
查看英文原文
InPost has revolutionised e-commerce parcel delivery in Poland and is now one of Europe’s leading out-of-home (OOH) e-commerce enablement platforms. Founded in 1999 by Rafał Brzoska, InPost provides delivery services through a network of over 64,000 Automated Parcel Machines (APMs) and more than 30,000 pick-up and drop-off (PUDO) points across nine European countries: Poland, the United Kingdom, France, Italy, Spain, Portugal, Belgium, the Netherlands and Luxembourg, alongside to-door courier and fulfilment services for ecommerce merchants.
InPost’s extensive OOH network supports rapidly growing parcel volumes across its markets, with 1.4 billion parcels delivered in 2025. Its locker solutions offer consumers a delivery option that is cheaper, more flexible and convenient, environmentally friendly and contactless. As a leading OOH logistics provider, InPost is recognised for transforming parcel delivery economics in Europe, appealing to both consumers and merchants through its flexible, technology-driven solutions.
Purpose
You'll be the engine behind InPost's CRM ecosystem — configuring, automating, and continuously improving the platforms that power our APM deployment and international expansion. Partnering closely with commercial, expansion, and operations teams across the UK, France, Italy, and Iberia, you'll turn complex operational workflows into reliable, scalable CRM processes.
Key Activities
· Administer and configure InPost's CRM platforms (HubSpot, Pipedrive, Microsoft Dynamics 365 or equivalent) — pipelines, custom objects, user roles, and permissions.
· Design and maintain automations and integrations using Zapier, Make.com, and where needed Google Cloud Platform — connecting CRM with internal systems, marketing tools, and operational platforms.
· Translate APM deployment workflows (site sourcing, lead-to-deployment pipelines, partner onboarding) into structured CRM logic.
· Own data quality across markets: audits, deduplication, field validation, and lifecycle management.
· Build dashboards and reports tracking pipeline activity, deployment progress, and operational KPIs for international stakeholders.
· Gather requirements from teams across markets and translate them into scalable CRM configuration and process design.
· Maintain documentation, playbooks, and training materials; support onboarding and day-to-day CRM queries.
Qualifications
· 2–4 years in CRM administration or operations (HubSpot, Pipedrive, or Microsoft Dynamics 365).
· 2+ years building workflow automations with Zapier, Make.com, or similar tools.
· Solid grasp of data hygiene, deduplication, and integration concepts (APIs, webhooks).
· Fluent in Polish and English — strong written and spoken.
· Degree in Business, Information Systems, or a related field, or equivalent hands-on experience.
Nice to have: SQL, Power BI, GCP experience, or background in logistics/e-commerce and multi-market operations.
Why Join InPost?
· Work at the intersection of fintech and e-commerce on one of Poland’s fastest-growing digital products
· Real ownership — your data products will directly influence strategic decisions in InPost Pay
· Opportunity to work in a diverse, international, and cross-functional environment alongside leading experts
· Space to experiment with new technologies — including AI tooling — and bring innovations into production
· Fulfilling career path with investment in your development, training, and growth
· Your impact will be visible immediately
· We offer B2B type of cooperation