客户支持教练（NORAM）
Customer Support Coach (NORAM)
**Cloudbeds 的独特之处**
在 Cloudbeds，我们不仅仅是开发软件，我们正在改变酒店业。我们智能设计的平台为全球 150 个国家的物业提供支持，每年处理数十亿美元的预订。从独立物业到酒店集团，我们通过一个统一的平台帮助酒店业主优化运营并提升商业策略，该平台与数百个合作伙伴集成。而且我们拥有一个完全远程的团队。想象一下，与全球创新者一起工作，打造人工智能驱动的解决方案，解决酒店业主最大的挑战。自 2012 年成立以来，我们已成为世界最佳酒店 PMS 解决方案提供商，并再次入选 2024 年德勤科技 Fast 500 榜单，但我们的旅程才刚刚开始。
**你将如何产生影响：**
作为 **客户支持教练**，你将成为客户的代言人，提供卓越的支持。通过跨多个渠道解决客户问题和排查故障，你将确保我们的酒店合作伙伴获得无缝体验。你的贡献将加强客户关系，促进软件采用，并通过分享有价值的反馈塑造我们平台的未来。你还将发挥关键作用，创建培训材料、更新支持资源，并紧跟系统更新，对我们的客户和团队产生持久的影响。
**我们的客户支持团队：**
加入一个由 60 多名全球客户支持专业人士组成的充满活力的远程团队，他们共同致力于通过实时聊天、电子邮件和电话提供卓越的客户体验。我们以支持性、多样性和协作性的文化自豪，持续学习、成长和创新是我们一切行动的核心。成为一支重视连接、庆祝成功并始终努力超越期望的团队的一员！
**你将为团队带来什么：**
- 每天协助和支持我们的现有客户（酒店物业）使用我们的软件
- 通过电话、电子邮件、聊天或其他 Cloudbeds 使用的媒体方式解决客户的咨询
- 对于升级的问题进行排查并主动拨打电话
- 以同理心建立牢固的客户关系，推动忠诚度、留存率和软件采用率的提升
- 收集客户的反馈和需求，用于未来软件版本的发布
- 使用培训材料并参加公司范围内的在线培训课程，及时了解最新的系统更新
查看英文原文
**What Makes Cloudbeds Unique**
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.
**How You'll Make an Impact:**
As a **Customer Support Coach,** you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.
**Our Customer Support Team:**
Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!
**What you bring to the Team:**
- Assist and support our existing customers (hotel properties) daily in the use of our software
- Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
- Troubleshoot and make outbound calls for escalated issues
- Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
- Gather customers' feedback and requirements for future releases of the software
- Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates
**What Sets You Up for Success:**
- 1+ years of hospitality experience in hotels, hostels, BNBs, or similar with Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles
- Previous experience in customer service or similar is a plus
- Native or Fluent in English and Spanish; Portuguese is a plus.
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional intelligence
- Great levels of learning agility
- A compatible graduation course or more than 2 years of proven experience in the area
- Skill with computers and systems
- Excellent internet/wifi connection
**Compensation:** Depending on your skills and experience, you can expect your annual compensation to be between $55,000 and $77,000 USD ( _the salary is only for US-based candidates)_.
#LI-DL1
**What to Expect - Your Journey with Us**
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at [cloudbeds.com](https://www.cloudbeds.com/)
**Company [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards):**
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)
**Discover our Benefits:**
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
**Everyone is Welcome - A Culture of Inclusion**
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [accommodations@cloudbeds.com](mailto:accommodations@cloudbeds.com). Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE