现场服务工程师 - 费城，宾夕法尼亚州（国王广场、阿伦敦、多伊尔斯敦）
Field Service Engineer - Philadelphia, PA (King of Prussia, Allentown, Doylestow
你是否准备好加速你的潜力，在生命科学、诊断和生物技术领域做出真正的改变？
在Cytiva，作为Danaher旗下15多家运营公司之一，我们的工作拯救生命——我们所有人都致力于创新，以实现切实的影响。
你会在一个充满归属感的文化中茁壮成长，你的独特观点至关重要。通过利用Danaher的持续改进体系，你将帮助把想法转化为影响——以生命的速度进行创新。
在Cytiva工作意味着站在提供新解决方案的最前沿，以改变人类健康。我们令人惊叹的客户从事从基础生物学研究到开发创新疫苗、新药、细胞和基因疗法等挽救生命的活动。
在Cytiva，你可以不断自我提升和推动我们进步——与关心彼此、客户和患者的人们一起解决真正重要的问题。迈出你职业生涯全新转变的下一步。
了解Danaher业务体系，它让一切成为可能。
现场服务工程师负责在客户现场进行产品或IT解决方案的服务、维修和/或安装，包括电气和机械测试，根据维护合同执行。可能会开发新的客户服务/产品协议。在指定区域内响应客户支持电话。
该职位向区域服务经理汇报，属于位于宾夕法尼亚州费城（或周边郊区及城市）的硬件解决方案团队，并将完全远程办公，以覆盖费城地区——包括上纽约州、西宾夕法尼亚和南新泽西以及周边地区。
你将负责：
- 技术方面：现场服务工程师负责满足客户设备的日常服务维修需求，通过服务卓越来提高客户满意度：对指定设备进行基本故障排除、安装、预防性维护和维修需求，以及订购和维护备件库存。
- 客户服务方面：现场服务工程师将与客户保持定期沟通，确保问题解决和准确跟进；利用已记录的流程和根本原因分析来解决客户服务问题并提高客户满意度。
- 业务拓展：现场服务工程师将推动服务业务增长，通过服务协议、备件和升级的销售行动来实现。
查看英文原文
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.
This position reports to the Area Service Manager and is part of the Hardware Solutions team located in Philadelphia, PA (or suburbs/surrounding cities) and will be fully Remote to cover the Philadelphia Area - including Upstate NY, Western PA & Southern NJ and surrounding areas.
What you’ll do:
- Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.
- Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
- Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.
Who you are:
- Bachelor’s degree with 0-1 years' experience in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field
- Equivalent military training
- Associate's degree with 2+ years’ experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- This position requires travel up to 45-55%, flying & driving, which may potentially include overnight stays, to cover the Philadelphia Area - including Upstate NY, Western PA & Southern NJ and surrounding areas.
- Must have a valid driver’s license with an acceptable driving record
- Ability to lift, move or carry equipment up to 50lb, any other physical requirements
It would be a plus if you also possess previous experience in:
· Life Sciences / Med Device / Biotech industry experience
At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you will work remotely from your home, with the understanding that employees are expected to travel up to 55% of the time and at a moment's notice. Explore the flexibility and challenge that working for Cytiva can provide.
The annual salary range for this position is $65,000.00 - $70,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
The U.S. EEO posters are available here.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or .
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
The U.S. EEO posters are available here.
For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or .
Originally posted on Himalayas