全球客户经理
Global Account Manager
关于Model N
Model N帮助生命科学和高科技公司通过改变收入管理方式来推动增长和市场成功。我们的基于云的解决方案在收入生命周期中提供更高的可见性、控制力和合规性。
职位描述
作为全球客户经理，您将负责推动Model N顶级100客户群的战略销售增长。您将管理企业客户组合，领导复杂的销售流程，并作为主要客户联系人，提供能提升收入管理和运营效率的有影响力的SaaS解决方案。
您将负责的工作
- 在母公司和子公司组织中制定并执行战略客户计划。
- 推动Model N SaaS产品套件的交叉销售和升级销售机会。
- 与高级利益相关者建立信任关系，促进解决方案的采用。
- 与内部团队（解决方案、合作伙伴、支持、服务）协作，在销售周期中交付价值。
- 与客户进行季度业务评审和战略规划会议。
- 在内部倡导客户需求，以改善产品和服务成果。
- 在Salesforce中维护准确的销售渠道和客户数据。
- 持续达成或超越ARR和销售渠道目标。
- 使用“Model N方式”销售方法和工具。
- 支持续约流程和客户留存工作。
我们寻找的人选
- 5年以上企业软件/SaaS销售经验，有证明的完成配额的业绩记录。
- 有销售复杂解决方案（如ERP、报价到现金平台）的经验。
- 在生命科学或高科技行业的大型企业客户销售方面有扎实背景。
- 熟悉MEDDPICC方法论和咨询式销售技巧。
- 精通虚拟和面对面的销售活动。
- 具备出色的领导力、沟通和谈判技能。
- 熟练使用Salesforce CRM。
- 本科学历或同等经验。
企业SaaS | 战略客户管理 | 收入管理 | ERP | 报价到现金 | 生命科学销售 | 高科技销售 | MEDDPICC | Salesforce | 客户成功 | ARR增长 | 交叉销售 | 升级销售 | 远程销售 | B2B销售 | 战略规划 | 业务评审
在Model N，您的福祉和成长至关重要。这就是为什么我们提供全面的综合福利计划，旨在帮助您在个人和职业上蓬勃发展。我们的福利包括：
- 薪资员工无限带薪休假 – 因为灵活性是动力源泉
查看英文原文
About Model N
Model N enables life sciences and high-tech companies to drive growth and market success by transforming how they manage revenue. Our cloud-based solutions deliver greater visibility, control, and compliance across the revenue lifecycle.
About the Role
As a Global Account Manager, you will be responsible for driving strategic sales growth within Model N’s Top 100 customer base. You’ll manage a portfolio of enterprise accounts, lead complex sales cycles, and serve as the primary customer contact to deliver impactful SaaS solutions that improve revenue management and operational efficiency.
What You’ll Do
- Develop and execute strategic account plans across parent and subsidiary organizations.
- Drive cross-sell and upsell opportunities for Model N’s SaaS product suite.
- Build trusted relationships with senior stakeholders to promote solution adoption.
- Collaborate with internal teams (Solutions, Partners, Support, Services) to deliver value throughout the sales cycle.
- Lead quarterly business reviews and strategic planning sessions with customers.
- Advocate for customer needs internally to improve product and service outcomes.
- Maintain accurate pipeline and account data in Salesforce.
- Consistently meet or exceed ARR and funnel targets.
- Utilize the “Model N Way” sales methodology and tools.
- Support renewal processes and customer retention efforts.
What We’re Looking For
- 5+ years in enterprise software/SaaS sales with a proven quota-carrying track record.
- Experience selling complex solutions (e.g., ERP, Quote-to-Cash platforms).
- Strong background in selling to large enterprise clients in Life Sciences or High Tech.
- Familiarity with MEDDPICC methodology and consultative selling techniques.
- Skilled in virtual and in-person sales engagements.
- Strong leadership, communication, and negotiation skills.
- Proficient in Salesforce CRM.
- Bachelor’s degree or equivalent experience.
Enterprise SaaS | Strategic Account Management | Revenue Management | ERP | Quote-to-Cash | Life Sciences Sales | High Tech Sales | MEDDPICC | Salesforce | Customer Success | ARR Growth | Cross-Sell | Upsell | Remote Sales | B2B Sales | Strategic Planning | Business Reviews
At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:
- Unlimited PTO for salaried employees – because flexibility fuels success
- Comprehensive medical, dental, and vision coverage
- Health Savings & Flexible Spending Accounts
- 401(k) with company match to invest in your future
- Volunteer Time Off (VTO) to give back to causes you care about
- Life and pet insurance for peace of mind
- Employee Assistance & Mental Health Programs
- Charitable giving opportunities
- Professional coaching and career development
…and much more.
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills.
The base salary for this position will be $150,000 - $170,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
#LI-MN1
About Model N
Model N is transforming how Life Sciences companies manage revenue, commercialization, and compliance.
For more than 25 years, Model N has been the leader in end-to-end commercialization, revenue optimization, and compliance for pharmaceutical and medical technology companies.
Our intelligent, cloud-based platform combines technology, data, analytics, AI, and industry expertise to help leading Life Sciences organizations optimize revenue, navigate complex regulations, improve decision-making, and bring life-changing products to market faster.
Today, 150+ leading companies across the globe trust Model N to optimize growth and transform critical commercial processes. Our solutions manage approximately $1.3 trillion in gross revenue, helping customers reduce complexity, strengthen compliance, and unlock new opportunities for growth.
At Model N, we are building the next generation of Life Sciences revenue management—where technology, data, AI, and human expertise come together to create meaningful business impact.
Join us to build technology that powers innovation in Life Sciences and makes a difference at global scale.
For more information, visit www.modeln.com.
Equal Opportunity Statement
Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
For US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at http://www.modeln.com/applicant-and-employee-privacy-notice/