账户经理，分析师
Account Manager, Analyst
麦肯锡是一家以影响力驱动的财富10强公司，几乎涉及医疗保健的各个方面。我们以提供见解、产品和服务，使优质护理更易获得和负担得起而闻名。在这里，我们关注您以及我们服务对象的健康、幸福和福祉——我们关心每一个人。
在麦肯锡，你的工作至关重要。我们营造一种文化，让你能够成长、产生影响，并被赋予带来新想法的权力。我们一起茁壮成长，共同塑造患者、我们的社区和我们自己的健康未来。如果你希望成为明天健康的一部分，我们期待你的加入。
我们的使命
在麦肯锡生物制剂部门，我们简化对关键药物的获取，提供个性化护理，帮助患者实现最佳可能的治疗结果——一次患者、一个合作伙伴、一种疗法。
关于职位
高级客户管理专员在我们的战略客户管理（客户关系）团队中扮演关键角色，支持多个生物制剂业务单元中的大型复杂制药项目。
在此职位上，你将参与客户关系管理，领导关键项目活动，并确保由麦肯锡生物制剂提供的项目的顺利运营执行。你将跨职能合作，支持客户，加强合作伙伴关系，并提供主动解决方案以满足项目需求。
此职位适合一位高度有条理、分析能力强且热衷于创造积极客户体验的人。
你将负责
财务管理
- 在发布前确保所有客户发票的100%准确性。
- 审核发票、明细项和支持文件；必要时上报差异。
- 与财务部门合作，确保及时交付和验证账单。
客户关系管理
- 作为客户沟通、项目更新和日常咨询的联系人。
- 支持客户对服务交付和项目表现的期望。
- 主动提供关于运营改进、成本节约和效率提升的建议。
- 撰写并传达清晰的书面和口头沟通（非销售、非IT类）。
- 通过分享绩效更新和改进机会，为客户的季度业务回顾（QBR）做出贡献。
项目管理
- 与销售和客户合作，定义新项目的范围。
- 支持或主导新产品的发布、服务实施等子项目。
查看英文原文
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Our Mission
At Biologics by McKesson, we simplify access to critical medications and deliver personalized care that helps patients achieve the best possible outcomes — one patient, one partner, one therapy at a time.
About the Role
The Sr. Associate, Client Management plays a key role within our Strategic Account Management (Client Relationship) team, supporting large, complex pharmaceutical programs across multiple Biologics business units.
In this role, you will contribute to client relationship management, lead essential project activities, and ensure smooth operational execution of programs sourced to Biologics by McKesson. You’ll work cross functionally to support clients, strengthen partnerships, and provide proactive solutions that meet program needs. ‑
This position is ideal for someone who is highly organized, analytical, and passionate about creating a positive customer experience.
What You’ll Do
Financial Management
- Ensure 100% accuracy of all client invoices prior to release.
- Review invoices, line items, and supporting documentation; escalate discrepancies as needed.
- Partner with Finance to ensure timely delivery and verification of billing.
Client Relationship Management
- Serve as a point of contact for client communications, project updates, and day-to-day inquiries.
- Support client expectations regarding service delivery and program performance.
- Provide proactive consultation on operational improvements, cost savings, and efficiency opportunities.
- Draft and deliver clear written and verbal communications (non-sales, non-IT).
- Contribute to client Quarterly Business Reviews (QBRs) by sharing performance updates and opportunities for enhancement.
Project Management
- Collaborate with Sales and clients to define project scope for new initiatives.
- Support or lead sub-projects for new product launches, service implementations, client-driven initiatives, and change requests.
- Manage project timelines, cross-functional communications, and tracking logs.
- Lead the internal change request process and communicate priorities across teams.
Account Management
- Review program documentation (BRDs, SOPs, WIs, system requirements, training materials) prior to production release.
- Maintain client-approved documentation in secure systems per company standards.
- Monitor performance against service level agreements (SLAs) and support corrective action plans when needed.
- Serve as first point of contact for operational issues, escalating as appropriate.
- Ensure timely and accurate delivery of program reports; verify data quality before client distribution.
- Interpret data and summarize insights for clients.
- Partner with internal teams and external vendors to support daily program operations and address vendor service/pricing concerns.
What You Bring
Basic Requirements
Degree or equivalent and typically requires 2+ years of relevant experience.
Education
Bachelor’s degree in a related field or equivalent experience
Skills/Experience Required
- 2+ years of project management experience
- 2+ years of experience in Healthcare, Pharmaceuticals, Client/Account Management, Finance, or Distribution
Additional Skills & Competencies
- Strong customer focus with the ability to create visible value
- Proven ability to manage multiple projects, timelines, and priorities
- Advanced organizational and project management skills
- Experience with process documentation and continuous improvement
- Strong analytical abilities — able to spot trends and propose solutions
- Advanced skills in Microsoft Excel and PowerPoint; experience with Visio and Project
- Excellent written and verbal communication skills
- Ability to build effective team relationships and collaborate across functions
Other Requirements
- Professional office environment
- Up to 25% travel required
Why Join Biologics by McKesson?
You will contribute to meaningful work that impacts patient lives while supporting some of the most innovative therapies in the industry. You’ll gain exposure to cross-functional teams, high-visibility projects, and opportunities for professional growth within an industry-leading organization.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$55,600 - $92,600McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: .
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
Originally posted on Himalayas