行政与日程安排支持专员（老年护理）
Administrative & Scheduling Support Specialist (Aged Care)
我们正在寻找一位高度组织化且积极主动的行政与日程安排支持专员，以支持一家快速增长的养老护理企业的日常运营。
该职位将在确保客户、护理人员和内部团队之间的顺畅协调中发挥关键作用。成功候选人将协助进行排班、行政、发票和合规任务，使在岸团队能够专注于提供高质量的护理服务。
您将在一个结构化、快节奏的环境中工作，支持符合澳大利亚养老护理框架的老年人客户。
简介
该职位是Pearl Home Care的关键运营支持岗位，有助于确保客户、员工和内部系统之间的无缝协作。
成功候选人将直接为高效运营、合规性和高质量护理服务的交付做出贡献，成为在岸团队的重要延伸。
主要职责
1. 客户行政与协调
管理客户档案和行政流程，包括：
- 在Visual Care中创建和更新客户档案
- 上传文件并管理电子签名
- 跟进客户审批和所需文件
2. 工时与薪酬支持
确保人员跟踪的准确性：
- 审核和验证每日工时表
- 检查工作时间、差旅和班次详情
- 跟进缺失或错误的记录
3. 发票与索赔处理
支持财务行政流程：
- 处理发票并协助提交索赔
- 跟踪资金批准和客户预算
- 跟进未结索赔和所需文件
- 协助月末财务流程
4. 沟通与邮件管理
提供结构化的沟通支持：
- 总结并优先处理收到的邮件
- 通过Dialpad（VOIP）与护理人员沟通
- 通过邮件与客户和相关方联络
- 跟进审批、文件和服务更新
5. 合规与文件管理
确保所有流程符合养老护理标准：
- 保持准确的记录和文件
- 协助准备审计和合规追踪
- 确保所有必要审批和签名已完成
关键技能与经验
- 强大的行政和排班经验
- 使用CRM或护理管理系统（如Visual Care）的经验
- 使用VOIP通信工具（如Dialpad）的经验
- 在澳大利亚养老护理行业的工作经验
查看英文原文
We are seeking a highly organised and proactive Administrative & Scheduling Support Specialist to support daily operations within a growing aged care business.
This role will play a critical part in ensuring smooth coordination between clients, support workers, and internal teams. The successful candidate will assist with scheduling, administration, invoicing, and compliance tasks, enabling the onshore team to focus on delivering high-quality care.
You will be working within a structured, fast-paced environment supporting elderly clients under Australia’s aged care framework.
Summary
This role is a key operational support position within Pearl Home Care, helping to ensure seamless coordination between clients, staff, and internal systems.
The successful candidate will contribute directly to efficient operations, compliance, and high-quality care delivery, becoming an important extension of the onshore team.
Key Responsibilities
1. Client Administration & Coordination
Manage client records and administrative processes including:
- Creating and updating client profiles in Visual Care
- Uploading documentation and managing digital signatures
- Following up on client approvals and required documentation
2. Timesheet & Payroll Support
Ensure accuracy in workforce tracking:
- Review and verify daily timesheets
- Check hours worked, travel, and shift details
- Follow up on missing or incorrect entries
3.Invoicing & Claims Processing
Support financial administration processes:
- Process invoices and assist with claims submission
- Track funding approvals and client budgets
- Follow up on outstanding claims and required documentation
- Assist with end-of-month financial processes
4. Communication & Email Management
Provide structured communication support:
- Summarise and prioritise incoming emails
- Communicate with support workers via Dialpad (VOIP)
- Liaise with clients and stakeholders via email
- Follow up on approvals, documents, and service updates
5. Compliance & Documentation
Ensure all processes align with aged care standards:
- Maintain accurate records and documentation
- Assist with audit preparation and compliance tracking
- Ensure all required approvals and signatures are completed
Key Skills & Experience
- Strong administrative and scheduling experience
- Experience using CRM or care management systems (e.g., Visual Care)
- Experience with VOIP communication tools (e.g., Dialpad)
- Experience within the Australian aged care sector is highly advantageous
- Medical or healthcare background is highly desirable
- Excellent written English and communication skills
- Strong attention to detail and accuracy
- Advanced organisational and time management skills
- Ability to manage multiple tasks and prioritise effectively
- Minimum 2–3 years experience in a similar admin or coordination role
Ideal Candidate Attributes
- Highly organised and detail-oriented
- Proactive and able to work independently
- Strong problem-solving mindset
- Empathetic and patient (important in aged care environment)
- Quick learner with strong system adaptability