客户经理（医药/市场营销科技领域）
Account Manager (Pharma/MarTech domain)
Viseven Group 是一家领先的全球 B2B 营销科技服务提供商，自 2009 年以来，一直为制药和生命科学公司提供支持。我们的使命是推动数字化转型和卓越发展，为制药行业提供全面的端到端软件和数字营销服务。公司的解决方案、产品和服务已被全球前 100 强制药和生命科学公司积极使用。
在 Viseven，我们快速发展的团队拥有超过 700 名高素质的专业人士，包括开发、设计、业务分析、项目管理、交付、销售、市场和客户成功领域的专家。
我们在美国、拉美、欧洲和亚太地区等 30 多个国家设有全球业务，并在乌克兰、波兰、爱沙尼亚、印度和美国设有实体办公室，能够很好地服务于我们的多元化客户群。
加入我们，成为一支致力于在全球 50 多个国家塑造制药和生命科学领域数字化转型未来先驱团队的一员。
职位描述：作为客户经理，您将负责在指定的亚太地区推动业务增长，负责完整的销售流程——从识别和获取新客户到开发、扩展和扩大现有客户。作为战略合作伙伴，您将建立长期的客户关系，从 Viseven 的产品组合中提供定制化解决方案，并与跨职能团队合作，确保客户成功和可持续的收入增长。
我们提供的福利：
我们知道团队成员是实现目标的关键，因此我们重视并赋能他们分享自己的愿景。我们以优异的福利回报这种热情，包括：
具有竞争力的薪酬：定期进行基于绩效的薪资和职业发展评估。
经验丰富的团队：加入一个充满激情、经验丰富的团队，氛围友好。
职业发展：提供专业和职业晋升的机会。
带薪假期：每年 18 个工作日（工作满 2 年后为 20 个工作日）。
病假：
未证明：每年 4 个工作日。
已证明：每年 20 个工作日。
家庭假：结婚、生育或丧事期间提供 3 个带薪工作日。
医疗保险：全面覆盖。
英语课程：提升语言技能的学习机会。
职业发展：参与论坛和会议。
企业活动：定期组织团队建设活动和聚会。
工作环境：享受舒适、完善的办公环境。
查看英文原文
Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.
At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.
With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.
Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.
Role description: As an Account Manager, you will be responsible for driving business growth across the assigned APAC territory by owning the full sales cycle - from identifying and acquiring new customers to developing, expanding and scaling existing accounts. While acting as a strategic partner, you will build long-term client relationships, deliver tailored solutions from Viseven's portfolio, and collaborate with cross-functional teams to ensure customer success and sustainable revenue growth.
What we provide:
We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including:
Competitive Compensation: Regular performance-based salary and career development reviews.
Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
Career Growth: Opportunities for professional and career advancement.
Paid Time Off: 18 business days per year (20 business days after 2 years of service).
Sick Leave:
Non-documented: 4 business days per year.
Documented: 20 business days per year.
Family Leave: 3 paid business days for marriage, childbirth, or bereavement.
Medical Insurance: Comprehensive coverage.
English Courses: Learning opportunities to improve your language skills.
Professional Development: Participation in forums and conferences.
Corporate Events: Regular team-building activities and events.
Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.
Responsibilities:
- Build trusted relationships with customer decision-makers and stakeholders across regions.
- Act as a strategic partner, providing expert advice on Viseven's full portfolio and recommending solutions that address customer needs.
- Develop and execute mid- and long-term account strategies, including growth, upselling and expansion opportunities.
- Manage account profitability, annual and quarterly budget planning, and financial performance.
- Oversee initiatives and projects across the portfolio, ensuring activities remain on track and stakeholders stay aligned.
- Coordinate communication between customers, regional teams and internal Viseven functions.
- Monitor solution and service adoption, proactively address blockers and drive continuous improvement.
- Ensure high customer satisfaction through regular engagement, timely issue resolution and effective expectation management.
- Lead customer meetings, present Viseven solutions and translate high-level requirements into actionable plans.
- Collaborate with Sales and Delivery teams to identify new opportunities and ensure successful onboarding and execution.
- Proactively grow the network within the region for existing and new accounts to ensure Viseven visibility within identified organizations.
- Hands-on coordination, management and execution of digital projects and solutions for the client, with background support from the technical team.
- Sustain existing and develop new opportunities within accounts, including expansion into new divisions and clusters, to increase Viseven revenue.
- Devise a scalable onboarding process for strategic accounts, communicating with decision-makers and stakeholders on the customer side.
- Conduct sales research and identify new sales opportunities.
- Create and implement workflow and process improvements to enhance current operational processes.
- Document processes and maintain sales department records.
- Own the full sales cycle within the assigned territory: proactively hunt and qualify new business opportunities, and lead them through to closing, alongside developing and growing existing accounts.
Required Skills & Experience:
Location: APAC region, Japan preferred
Languages: native/fluent in Japanese and English
- 5+ years of experience in Account Management / Customer Success / Sales in a B2B environment (SaaS, MarTech or enterprise software preferred).
- Proven experience managing enterprise client portfolios with account budget planning and P&L management.
- Strong client engagement skills with the ability to work at both strategic and operational levels.
- Project and account management capabilities, with a focus on driving outcomes and coordinating across multiple teams.
- Excellent communication and relationship-building skills, with a proactive, solution-oriented mindset.
- Understanding of the pharmaceutical industry and digital transformation trends is a plus.
- Experience working with the Japanese market is required.
- Comfort with data and KPIs, with the ability to analyze trends and identify areas for improvement.
- Experience with CRM systems (Salesforce or equivalent) and forecasting tools.
Soft Skills:
- Proactivity, curiosity, and eagerness to learn.
- Adaptable and comfortable navigating change.
- Strong listener who communicates clearly and with empathy.
- Team player who collaborates across functions.
- Confident in giving and receiving feedback.
- Able to handle complexity, resolve conflicts, and keep things moving forward.