产品运营专员 | 旅游
Product Operations Specialist | Travel
关于Ramp
Ramp正在构建金融团队的智能基础设施，嵌入企业每笔支出的交易流程中。我们自动化了超过2000亿美元的年度支出在70,000多家公司内的流动：授权付款、标记风险、分类支出并完成账务结算。
这些问题具有高风险、数据密集且不容错误。
我们招聘具有高度自主性和紧迫感的人才。我们更看重的是你所构建的东西，而不是你在哪里接受的训练。在Ramp，每个人都是从头到尾负责问题的建造者，并做出影响结果的重要决策。
Ramp的平均客户在第一年节省了5%的成本，并实现了16%的收入增长——远超没有使用Ramp的企业。我们认为每一家有抱负的公司都应享有同样的服务。
如果你希望构建直接塑造企业如何移动和管理数十亿美元的系统，Ramp就是你的选择。
关于该职位
作为Ramp Travel的产品运营专员，你将帮助建立和扩展使企业旅行变得简单、可靠且可控的工作流程。你将负责旅行产品体验中有意义部分的运营健康状况，从预订和政策流程到费用自动化和问题解决。
你将在客户需求、产品开发和运营执行的交汇点工作。与产品、工程、设计、数据、面向客户的团队以及外部旅行合作伙伴紧密合作，你将利用数据和客户反馈来识别痛点，制定路线图，提升产品质量，并支持高影响力的发布。
除了旅行垂直领域，你还将为Ramp的产品和工程组织的扩展提供系统和工具支持。你将使用AI工具来改进发布管理、客户反馈收集、内部培训和支持流程，同时直接推出能减少客户摩擦的改进措施。
*请注意，该产品运营职位需要你至少每周两天在我们的纽约总部（位于麦迪逊广场公园附近）进行面对面工作*
你将负责的工作
- 通过系统地收集、分析和优先处理客户、客户成功、销售和内部利益相关者的反馈，主导客户之声的循环
- 与产品、工程和设计团队合作，将客户反馈和运营洞察转化为可操作的行动
查看英文原文
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As a Product Operations Specialist for Ramp Travel, you will help build and scale the workflows that make business travel simple, reliable, and well-controlled for our customers. You will own the operational health of meaningful parts of the Travel product experience, from booking and policy workflows through expense automation and issue resolution.
You will work at the intersection of customer needs, product development, and operational execution. In close partnership with Product, Engineering, Design, Data, customer-facing teams, and external travel partners, you will use data and customer feedback to identify friction, shape the roadmap, improve product quality, and support high-impact launches.
Beyond the Travel vertical, you will contribute to the systems and tooling that enable Ramp's Product and Engineering organizations to scale. You will use AI tools to improve release management, customer-feedback collection, internal enablement, and support processes, while directly shipping improvements that reduce customer friction.
*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*
What You’ll Do
- Own the voice-of-customer loop for Travel by systematically capturing, analyzing, and prioritizing feedback from customers, CX, Sales, and internal stakeholders
- Partner with Product, Engineering, and Design to translate customer feedback and operational insights into actionable product requirements, recommendations, and roadmap priorities
- Build product analytics and use data to identify opportunities to improve adoption, booking success, policy compliance, supportability, quality, and overall traveler experience
- Own launch operations for new Travel features, from alpha through general availability, including release readiness, documentation, internal enablement, and feedback loops
- Directly ship product improvements, including UX fixes and operational tooling, using AI and low-code tools to reduce customer friction quickly
- Design and improve scalable operating systems for issue escalation, incident management, release readiness, supportability, and internal communication
- Identify and automate manual processes that help Ramp scale while improving consistency and reliability for customers and internal teams
- Manage operational relationships with relevant travel partners and vendors, including monitoring performance, surfacing issues, and supporting joint improvement plans
- Become a subject-matter expert in the end-to-end Travel customer experience and connect daily customer pain points to the teams best positioned to solve them
What You Need
- 3+ years of experience in product operations, product management, strategy and operations, consulting, or a customer-facing analytical role, ideally supporting B2B SaaS or fintech products
- Experience driving complex, cross-functional initiatives from problem identification through execution and measurement
- Strong analytical skills and experience using data to size opportunities, assess product performance, and identify customer friction; SQL proficiency preferred
- Experience translating qualitative and quantitative customer feedback into clear product recommendations, requirements, and operational processes
- A track record of investigating root causes and developing durable solutions to recurring customer or operational problems
- Comfort operating in ambiguous and technically complex environments, with the ability to create clarity across multiple stakeholders
- Excellent written and verbal communication skills, including the ability to tailor messages for product, technical, operational, and customer-facing audiences
- A bias toward action, strong prioritization skills, and the ability to ship improvements quickly while measuring impact
- Experience using AI tools to accelerate analysis, automate workflows, or directly improve product and operational experiences
Nice to Haves
- Experience with business travel, expense management, travel booking, or travel technology
- Experience working with external partners or vendors in an operational capacity
- Experience with Retool or other low-code tooling platforms
- Experience in management consulting
- Technical programming experience, such as Python, Java, or React
About Our Teams
- Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
- Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
- Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
- Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
- Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
- Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
- Mobile owns our mobile app development and mobile strategy
- Travel owns bookings and expense automation throughout a trip
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice