供应链运营 - 战略与特别项目负责人
Supply Chain Operations - Strategy and Special Projects Lead
Skylight 是一家科技初创公司，正在打造家庭的操作系统。我们开发了 Skylight 日历，这是一款深受数百万家庭喜爱的智能日历（还被 [Wired](https://www.wired.com/story/are-digital-wall-calendars-worth-it/) 和 [The Wirecutter](https://www.nytimes.com/wirecutter/reviews/skylight-calendar-review/) 报道过）。我们最新产品是 [Calendar 2](https://myskylight.com/calendar/)，刚刚发布便获得一致好评。
我们的使命是通过创造世界上最简单的产品和服务来连接亲人，改善家庭生活。我们的创始人曾是风险投资人和连续创业者，在完全自筹资金且盈利的情况下，将公司业务扩展到年收入 3 亿美元以上。我们能够成长成一个快乐、健康的公司，专注于打造客户喜爱的产品，而无需投资者施加压力。
聪明、勤奋且关心打造真正有意义产品的人都喜欢在这里工作。像你这样的人。我们正忙于发明简化家庭生活的新方法，帮助父母培养优秀的孩子——我们需要你的帮助！和我们一起发明新事物吧。
**职位简介：**
作为战略与特别项目负责人，你将帮助推动运营团队的未来方向和关键项目。你将负责高影响力的运营计划的日常执行，重点是提升我们的内部能力。这个职位适合对优化运营和构建支持全球零售和 D2C 渠道快速发展的基础设施充满热情的人。你将负责管理改善订单履行、物流和库存管理的跨职能特别项目。你将与财务、产品、客户体验和市场团队紧密合作，协调运营策略以开发可扩展工具并解决报告需求，发现洞察以优化组织内的工作流程。理想的候选人具备强大的分析和项目管理技能，能够在自主环境中茁壮成长，并以客户为先的心态解决复杂问题。
**职责：**
- 设计运营战略：与领导层合作，设计并扩展符合长期公司目标的系统、流程和工具
- 构建我们的数据架构并实施自动化系统，将运营从被动转为主动
- 以亲力亲为的方式领导关键项目：
- 制定与公司目标一致的清晰路线图
查看英文原文
Skylight is a technology startup building the OS of the family. We make Skylight Calendar, the smart calendar loved by millions of families (plus [Wired](https://www.wired.com/story/are-digital-wall-calendars-worth-it/) and [the Wirecutter](https://www.nytimes.com/wirecutter/reviews/skylight-calendar-review/)). Our latest product is [Calendar 2](https://myskylight.com/calendar/), which just launched to rave reviews.
Our mission is to connect loved ones by creating the world’s simplest products and services that improve family life. Our founders are former venture capitalists and serial entrepreneurs who have scaled this business to $300M+ in annual revenue while being _completely bootstrapped and profitable_. We get to grow a happy, healthy company focused on making products our customers love _without investors breathing down our necks._
Smart, hardworking people who care about making _actually meaningful products_ love working here. People like you. We’re busy inventing new ways to simplify family life and help parents raise great kids – and we need your help! Come invent something new with us.
**About the Role:**
As a Strategy and Special Projects Lead, you will help drive the future direction and key projects for the Operations team. You will lead the day-to-day execution of high-impact Operations initiatives with a strong focus on scaling our internal capabilities. This role is ideal for someone passionate about optimizing operations and building infrastructure that supports rapid growth across global retail and D2C channels. You will be responsible for managing special cross-functional projects that improve order fulfillment, logistics, and inventory management. You will work closely with Finance, Product, CX, and Marketing teams to align operations strategy for developing scalable tools and addressing reporting needs, and uncover insights to streamline workflows across the organization. The ideal candidate has strong analytical and project management skills, thrives in autonomous environments, and is motivated by solving complex problems with a customer-first mindset.
**Responsibilities:**
- Shape operational strategy: Partner with leadership to design and scale systems, workflows, and tooling that align with long-term company goals
- Build our data architecture and implement automated systems that transform operations from reactive to proactive
- Lead mission-critical projects with a hands-on approach:
- Develop clear roadmaps aligned with leadership vision and stakeholder needs
- Coordinate cross-functional teams (Ops, CX, Finance, Marketing) to ensure seamless execution
- Run focused stand-ups that maintain momentum and accountability
- Balance strategic oversight with a willingness to roll up their sleeves and execute when needed
- Elevate operational performance:
- Identify and lead automation, tooling, and process initiatives that reduce manual work and unlock scale
- Solve complex operational challenges with innovative solutions
- Turn data into actionable insights that drive strategic decisions
- Create documentation that ensures knowledge transfer and sustainable implementation
- Validate new processes with methodical testing to guarantee flawless deployment
**What You Bring:**
- 8+ years experience in Operations, Supply Chain, and eCommerce fulfillment in growth environments
- Proven track record of leading complex, high-impact Operations projects from conception to successful implementation
- Hands-on, roll-up-your-sleeves mindset: comfortable getting into the details, doing the work alongside the team, and directly solving problems—not just providing strategic direction or managing from a distance
- Hands-on experience with ERP systems (like NetSuite) and operational technology (like Pigment, SPS Commerce, and transportation management systems)
- Strong strategic systems thinking: able to identify upstream inefficiencies and also execute on detailed solutions
- Demonstrated ability to cross-train and step into adjacent roles to ensure organizational stability and momentum
- Strong analytical skills for data-driven decision making
- Exceptional attention to detail and organizational abilities
- Clear communication skills that bridge departmental boundaries
- Comfort with ambiguity and a solutions-focused approach
- Experience creating effective SOPs and operational frameworks
**Bonus Points for:**
- Experience with e-commerce fulfillment operations and refurbishment
- Knowledge of emerging operations technologies
- Track record in change management
- Experience with Reverse Logistics management
- Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team
**Our competitive compensation package includes:**
- Competitive Salary + Equity Package
- 401K matching
- Wellness, learning, and home-office budgets
- Health, Dental & Vision Medical Plans
- Tremendous autonomy to set the direction of your work
- Unlimited PTO
- Company holidays on the first Friday of every month (Except November & December)
#### Equal opportunity employer
Skylight is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. If you’re the best person for the job, we want you on board!
_**We hire across the U.S., but for legal reasons, we have to list NY and CO separately.**_
For Colorado-based candidates, the range being offered for this role is $90-110K based on experience and for California-based candidates, the range being offered for this role is $160-200K based on experience. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with criminal histories in a manner consistent with the requirements of this law.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.