患者倡导者（医疗协调员 - CDO 基地）
Patient Advocate (Healthcare Coordinator - CDO Based)
这是一个远程职位。
患者倡导者是患者、医疗办公室和药品制造商之间的重要联络人。该职位的主要目标是协调复杂的流程，确保患者能够免费获得所需药物。该职位需要具备临床理解能力、行政精确度以及深刻的同理心沟通技巧。
由于这是处理敏感医疗数据的夜班职位，成功候选人必须展现出极高的保密性、谨慎性和专业性，在极少监督的情况下保持高生产力。
要求
职责和责任
· 患者协调与沟通
- 利益相关者联络：协调患者、医疗机构和药品制造商之间的努力，以促进药物获取。
- 电话互动：在班次中花费40–70%的时间进行来电和外拨电话，使用专业的电话礼仪和沟通脚本。
- 关系建立：通过提供“超出预期”的客户服务，与患者建立可持续、值得信赖的关系。
- 项目教育：帮助成员了解项目解决方案，回答程序问题，并提供一般信息。
- 处方管理：主动联系医生办公室，获取并维护患者的最新处方。
- 行政与技术操作
- 数据管理：使用多个系统记录任务状态，更新关键信息，并提取数据报告。
- 文件记录：完成所有订单处理所需的文件，同时严格遵守合规标准。
- 流程改进：遵守既定指南的同时，建议改进流程以提高效率。
- 合规与专业性
- 保密性：严格遵守HIPAA和其他监管标准，保持绝对的患者隐私。
- 自我管理：在极少监督的专业环境中有效运作，按时完成所有安排的活动。
所需技能和资格
教育背景：
- 优先考虑：
- 药学：药学学士（BS Pharmacy）毕业生或药学助理认证持有者。
- 护理：护理学士（BSN）毕业生；持证或正在注册中。
- 可考虑：
- 卫生相关专业：医学技术、生物学或健康科学专业毕业生，具备扎实的医学术语知识。
沟通能力：
· 出色的口头和书面表达能力
查看英文原文
This is a remote position.
The Patient Advocate serves as a vital liaison between patients, medical offices, and drug manufacturers. The primary objective of this role is to navigate and coordinate complex processes to ensure patients receive their required medications at no cost. This role requires a unique blend of clinical understanding, administrative precision, and deeply empathetic communication.
As this is a night shift position handling sensitive medical data, the successful candidate must demonstrate an exceptional level of confidentiality, discretion, and professionalism, while maintaining high productivity under minimal supervision.
Requirements
Duties and Responsibilities
· Patient Coordination & Communication
- Stakeholder Liaison:Coordinate efforts between patients, healthcare providers, and drug manufacturers to facilitate medication access.
- Phone Engagement:Spend 40–70% of shifts on inbound and outbound calls, utilizing professional phone etiquette and communication scripts.
- Relationship Building:Build sustainable, trusting relationships with patients by providing "above and beyond" customer service.
- Program Education:Help members understand program solutions, answer procedural questions, and provide general information.
- Prescription Management:Proactively call doctors’ offices to obtain and maintain current patient prescriptions.
- Administrative & Technical Operations
- Data Management:Utilize multiple systems to document task statuses, update key information, and pull data reports.
- Documentation:Complete all required paperwork for order processing while adhering strictly to compliance standards.
- Process Improvement:Adhere to established guidelines while recommending improved procedures to increase efficiency.
- Compliance & Professionalism
- Confidentiality:Maintain absolute patient confidentiality in strict accordance with HIPAA and other regulatory standards.
- Self-Management:Operate effectively in a professional environment with minimal supervision, meeting all scheduled activities in a timely manner.
Required Skills and Qualifications
Educational Background:
- Priority:
- Pharmacy: Graduate of BS Pharmacy or Pharmacy Assistant certification.
- Nursing: Graduate of BS Nursing (BSN); licensed or underboard.
- Can be considered:
- Allied Health: Graduates of Medical Technology, Biology, or Health Science programs with a strong grasp of medical terminology.
Communication:
· Exceptional verbal and written communication skills, with a focus on professional phone etiquette and active listening.
Interpersonal Skills:
· A patient, empathetic approach with the ability to build rapport and gain trust from members to obtain sensitive information.
Technical Proficiency:
· Technically savvy and comfortable navigating multiple systems, data input, and reporting (Microsoft Office or Google Suite proficiency required).
Operational Mindset:
· Process Oriented:Ability to follow scripts and adhere to strict standards/guidelines.
Work Ethic:
· Self-motivated, coachable, and comfortable working in a fast-paced environment.
Shift Readiness:
· Proven ability to maintain a high level of professionalism and alertness during night/graveyard shifts with minimal supervision.
Integrity:
· Demonstrated high level of confidentiality and discretion regarding sensitive patient data (HIPAA compliance).
Good To Have:
- Prior experience:
- In high-touch customer service roles in a healthcare account.
- US Healthcare BPO Experience: Candidates who have previously worked on US-based Medical Billing, Insurance Verification, or Utilization Management accounts.
- Medical Records Clerks: Individuals experienced in handling Sensitive Health Information (SHI) and electronic health records (EHR).
- Clinical Research Coordinators: Professionals used to coordinate between different stakeholders (doctors, patients, and labs) while maintaining strict documentation.
Benefits
Employee Benefits
- Health and Wellness: Comprehensive HMO coverage for you and your dependents.
- Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
- Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
- Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
- Government Benefits: Full support for required government benefits.
Supplemental Pay Types
- 13th Month Salary: A festive bonus to celebrate the year’s hard work.
- Overtime Pay: Compensation for your extra effort and time.
- Night Differential: Additional pay for working late hours or shifts.
- Incentives: Performance-based incentives to reward your contributions and achievements
Originally posted on Himalayas