客户经理 (拉美区)
Account Manager (LATAM)
你好！👋 我是Carla，目前在智利 🇨🇱，是WeTravel的客户经理。我们通过赋能旅行企业，帮助他们充分利用我们的平台，为他们的旅行者创造卓越的体验。
如果你热衷于帮助企业蓬勃发展，对在快节奏的SaaS环境中工作充满挑战感到兴奋，并且喜欢为支持旅行企业家的产品做出贡献，那么我们希望与你见面。
作为客户经理，你将在这个使命中发挥关键作用：帮助我们出色的旅行组织者充分利用WeTravel，同时在整个过程中感受到真正的支持。如果你充满好奇心、积极主动，并且真心享受看到他人成功，我很想收到你的消息。
### **我们如何协作**
我们的客户管理团队位于客户旅程的核心位置。作为客户经理，你将与客户紧密合作——确保他们得到充分的支持、信息和平台价值的最大化。你将与销售、客户支持甚至产品团队合作，分享客户反馈并塑造我们产品的未来。
我们的客户从独立运营者到不断壮大的旅行公司都有，因此适应能力和沟通能力至关重要。你日常工作的很大一部分包括回答问题、解决问题，并识别升级销售和交叉销售其他功能的机会。如果你喜欢建立信任并解决问题，这将是一个很好的匹配。
### **你应该或不应该申请的原因**
**你应该申请，如果你：**
- 能流利使用**英语和西班牙语**，书面和口语都行（如果有其他语言，加分——请在简历中列出！）
- 拥有出色的沟通技巧——书面和口头表达
- 拥有强大的人际交往和客户服务意识
- 喜欢通过直接支持和战略建议帮助企业蓬勃发展
- 有2年以上B2B客户管理或客户成功经验
- 是一个自然的多任务处理者，能够同时处理多个客户和需求
- 以解决方案为导向，在压力下保持冷静。在以远程为主、快节奏的环境中茁壮成长
- 愿意为客户提供拜访而旅行最多10%
- 加分项：有少量SaaS销售经验或产品升级销售经验
- 加分项：了解旅游行业的消费者行为
- 加分项：了解Hubspot CRM或其他CRM平台
**如果你：**
- 更喜欢较少的客户互动或纯粹的被动支持
查看英文原文
Hi! 👋 I’m Carla, based in Chile 🇨🇱, and I’m the Manager of Account Management at WeTravel. We help travel businesses grow by empowering them to make the most of our platform and create exceptional experiences for their travelers.
If you’re passionate about helping businesses thrive, excited by the challenges of working in a fast-paced SaaS environment, and love the idea of contributing to a product that supports travel entrepreneurs—then we’d love to meet you.
As an Account Manager, you’ll be a key part of that mission: helping our amazing community of travel organizers get the most out of WeTravel while feeling truly supported every step of the way. If you’re curious, proactive, and genuinely enjoy seeing others succeed, I’d love to hear from you.
### **How We Work**
Our Account Management team sits at the heart of the customer journey. As an Account Manager, you’ll work closely with clients—ensuring they’re fully supported, informed, and maximizing the value of our platform. You’ll collaborate with Sales, Customer Support, and even Product to share customer feedback and shape the future of our offering.
Our clients range from solo operators to growing travel companies, so adaptability and communication are key. A big part of your day-to-day will include answering questions, resolving issues, and identifying opportunities to upsell and cross-sell additional features. If you love building trust and solving problems, this is a great fit.
### **Why You Should or Shouldn’t Apply**
**You should apply if you:**
- Are fluent in **English and Spanish**, both written and verbal (bonus points for other languages—list them on your resume!)
- Have excellent communication skills—both written and verbal
- Have strong interpersonal and customer service instincts
- Enjoy helping businesses thrive through hands-on support and strategic advice
- Have 2+ years of experience in B2B account management or customer success
- Are a natural multitasker who can manage multiple clients and needs at once
- Are solutions-oriented and calm under pressure. Thrive in a remote-first, fast-paced environment
- Are willing to travel up to 10% for client visits
- Bonus: Minor SaaS sales experience or experience with up-selling products
- Bonus: Up-to-date understanding of the travel industry’s consumer behavior
- Bonus: Knowledge of Hubspot CRM or other CRM platforms
**You might not be the right fit if you:**
- Prefer minimal customer interaction or purely reactive support roles
- Aren’t comfortable handling both support and upsell conversations
- Lack experience working directly with clients in a B2B environment
- Struggle to prioritize and manage multiple accounts independently
### **On a Weekly Basis You Will Find Yourself**
- Managing and nurturing relationships with new and existing clients
- Proactively identifying opportunities to upsell or expand product usage
- Serving as a key point of contact for client questions or concerns
- Collaborating cross-functionally with Sales, Support, and Product teams
- Gathering and sharing customer feedback to improve product and service delivery
- Solving customer issues with a calm, proactive, and friendly approach
- Driving long-term client satisfaction and engagement
### **Benefits**
- Full-time - Fixed Term Contract (as International Contractor).
- Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
- Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
- Work remotely for a maximum of 4 weeks per calendar year. (Although this is a remote role, employees are hired into a designated country of employment. Our Work From Anywhere benefit provides eligible employees with up to four weeks per calendar year to work temporarily from another approved location.)
- Extensive paid family leave.
- Three paid volunteer days per year — take time to give back to causes you care about, on us.
- 2-week cross-functional onboarding program.
- Cutting-edge equipment and tools to set you up for success.
- Join an international, travel-loving team with a passion for adventure and innovation.
### **Please Note**
- **As a member of our international team, you’ll work full-time under a B2B contractor agreement, with monthly payments in USD.**
- For this role, we can only consider candidates who have the full legal right to work in a LATAM country (citizenship or residency). Unfortunately, WeTravel is not able to offer visa sponsorship or relocation assistance at this time.
### Equal Opportunities
WeTravel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, experiences, and perspectives. If you're excited about this opportunity and believe you're a good fit, we encourage you to apply and join us in transforming the travel industry!