Specialist Account Management
作为高速连接的全球领导者，Ciena 致力于以人为首的方式。我们的团队享有一个专注于优先考虑灵活的工作环境，使个人增长，幸福感和归属成为最重要的文化。我们是一个技术公司，通过人类来推动我们的业务重点以及具有意义性的社会，社区和社会影响。这个个人将与会计领袖，预售工程团队，运营团队和包括产品线管理在内的全球支持团队密切合作，帮助制定并实施销售战略，旨在促进分配账户的稳定收入增长。工作需要一个有动机的专业人士，具有强大的技术商业理解，基础账户管理技能和经验支持复杂环境中的销售。理想候选人应该是一个优秀的团队参与者，拥有强的沟通能力和跨多个团队合作的能力。必须有：· 支持在复杂客户组织内的关系识别和管理。·协助定位解决方案，准备价格和商业建议，并支持合同谈判。· 在电信行业应用技术知识，特别是光学领域。路由和交换将是很好的。· 准备和向内部团队和客户提供演示。· 保持市场趋势和竞争对手活动的信息。· 支持账号和区域销售工作。· 理解客户业务模式和优先事项。· 与 CIENA 团队合作，包括产品营销，产品管理和销售运作，以实现销售目标。· 在 CIENA 及客户组织内的各级推动产品演示和展示。· 协助响应 RFP,RFI 和报价请求。·收集并将客户功能要求传达给全球团队。· 承担所赋予的责任，并在必要时积极升级问题。· 在一个矩阵组织结构中有效工作。很好拥有：· 4年以上 B2B 销售，解决方案销售，系统工程，产品管理或相关职业经验。·支持销售流程并为交易结合做出贡献的能力。· 电信技术背景，特别是光学，路由和交换领域。·强大的演示和沟通技能。· 基本理解 o
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As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
This individual will work closely with the Account Leader, Pre-Sales Engineering team, Operations teams, and global support teams, including Product Line Management, to assist in developing and implementing sales strategies aimed at driving steady revenue growth for the assigned accounts.
The role requires a motivated professional with solid techno-commercial understanding, foundational account management skills, and experience supporting sales in complex environments. The ideal candidate should be a good team player with strong communication skills and the ability to collaborate across multiple teams.
The Must Haves:
- Support identification and management of relationships within complex customer organizations.
- Assist in positioning solutions, preparing pricing and commercial proposals, and supporting contract negotiations.
- Apply technical knowledge in the Telecom industry, especially in Optical. Routing, and Switching will be nice to have
- Prepare and deliver presentations to internal teams and customers.
- Stay informed on market trends and competitor activities.
- Support account and regional sales efforts.
- Develop an understanding of the customer’s business model and priorities.
- Collaborate with CIENA teams including product marketing, product management, and sales operations to meet sales goals.
- Help drive product presentations and demonstrations at various levels within CIENA and client organizations.
- Assist in responding to RFPs, RFIs, and quotation requests.
- Collect and communicate customer feature requirements to global teams.
- Take ownership of assigned responsibilities and proactively escalate issues when needed.
- Work effectively within a matrix organizational structure.
Nice to have:
- 4+ years of experience in B2B sales, solution selling, system engineering, product management, or a related role.
- Demonstrated ability to support sales processes and contribute to closing deals.
- Technical background in Telecom, particularly in Optical, Routing, and Switching.
- Strong presentation and communication skills.
- Basic understanding of market and competitor dynamics.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Originally posted on Himalayas