解决方案架构师
Solutions Architect
加入一家全国顶级工作场所
被评选为美国最佳工作场所和最佳远程工作场所，Kobie 是忠诚度领域顶尖人才汇聚的地方，我们以热情和创新为驱动力。我们一直在寻找准备加入协作、注重成长文化的人才。作为一些全球最知名品牌的合作伙伴，我们在忠诚度领域处于领先地位，帮助品牌与消费者建立持久的情感联系。
无论你身处何地，都可以加入我们
虽然我们的总部位于佛罗里达州阳光明媚的圣彼得堡，Kobie 提倡灵活的工作环境，为团队成员提供远程工作的自由。我们理解工作与生活平衡的重要性，并通过以下方式支持我们的团队：
·灵活的带薪休假，以备需要恢复精力时使用
·九个公司统一的节假日
·一套多样化的福利，优先考虑你的成长、发展和个人福祉
了解更多关于我们的福利和待遇的信息。
Kobie 是一个以价值观为导向的组织，我们相信无论职位或角色如何，每个人都是领导者。
出差要求：
作为一家以远程办公为主的公司，总部位于佛罗里达州圣彼得堡，Kobie 重视有意义的面对面交流与合作，这有助于加强我们的团队、支持我们的客户并提升我们的文化。虽然不同职位的出差要求各不相同，但为了支持业务目标、团队协作、客户互动、培训和公司活动，可能需要定期出差。候选人应具备并愿意根据岗位职责的需要进行出差。
关于团队及我们将共同打造的内容
Kobie 是一个以价值观为导向的组织，我们相信无论职位或角色如何，每个人都是领导者。SA（解决方案架构师）是 Kobie 的专家，通过忠诚度的视角来研究客户需求。他们能够将客户的需求可视化并清晰表达，在客户期望成果与 Kobie 能力的交汇点上进行分析。他们在各个工作流中清晰传达客户期望的成果，以确保项目的成功，作为企业范围内的“连接纽带”。在项目期间，他们设定基调并管理客户业务解决方案的方向，同时将团队与相关项目范围保持一致。
此职位与销售、产品和交付团队紧密合作，为远程/混合办公模式，预计每季度有一次出差。虽然此职位没有直接下属，但负责标准合作项目的端到端解决方案范围和成本对齐，设定标准。
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Join a National Top Workplace
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.
Join Us from Anywhere
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:
·Flexible Time Off to recharge when needed
·Nine Company-Wide Holidays
·A diverse suite of benefits prioritizing your growth, development, and personal well-being
Discover more about our perks and benefits here.
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.
Travel Requirements:
As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role.
About the team and what we'll build together
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. The SA (Solutions Architect) acts as a Kobie SME, investigating client needs through a loyalty lens. They can visualize and articulate client needs, at the intersection of client desired outcomes and Kobie capabilities. They communicate desired client outcomes clearly across workstreams to ensure project success as the enterprise-wide "connective tissue" for a project. During a project, they set the tone for, and manage direction of, the client business solution as they align the team to the associated project scope.
This role partners closely with Sales, Product, and Delivery, and is remote/hybrid with travel expected up to once per quarter. While it has no direct reports, it owns end-to-end solution scope and cost alignment for standard engagements, setting the bar for solution rigor that other teams rely on.
How you will make an impact
- Owns Discovery to Define the Right Solution: Elicits and validates business requirements that align client objectives with platform capabilities.
- Delivers Solution Documentation: Creates and maintains BRDs, SCDs, and Epic/Feature briefs that keep solutions traceable end-to-end.
- Manages Feasibility and Cost Alignment: Scopes standard engagements independently, coordinating COGS validation across delivery, data, software, CS, and strategy.
- Aligns Understanding Across Teams: Acts as the connective tissue between business, product, and technical teams throughout each project.
- Serves as Product and Platform SME: Represents solution expertise in RFPs, RFIs, and upsell conversations.
- Translates Feedback into Product Direction: Channels client and market insight to shape platform roadmap decisions.
- Optimizes Sales Enablement: Builds demos, proposals, and pitch materials that establish technical credibility with clients.
- Owns Solution Acceptance: Maintains design integrity from planning through launch, flagging delivery risks early.
- Presents Options and Guides Tradeoffs: Helps clients and internal teams weigh scope, cost, and feasibility tradeoffs.
- Coordinates Pre-Sales to Delivery Handoff: Translates solution intent and decisions so delivery teams avoid rework.
- Escalates Risk Early: Recognizes when a decision exceeds standard scope and raises it before it becomes a delivery issue.
- At the End of the First Year, Success Means: Owning solutioning end-to-end, earning trust across Sales, Delivery, and Product, and shaping at least one roadmap decision.
What you need to be successful
Required
- 3-5 years of experience in solutions architecture, business requirements analysis, or technical pre-sales within a technology environment.
- Documents business requirements into BRDs, SCDs, and Epic/Feature briefs that keep solutions traceable from discovery through delivery.
- Validates delivery cost estimates (COGS) across data/analytics, software, CS, and strategy workstreams to confirm feasibility.
- Applies Agile/Scrum, waterfall, and iterative delivery methodologies to structure solution plans that fit each client's approach.
- Builds solution demos, proposals, and pitch materials that establish technical credibility in RFP, RFI, and upsell settings.
- Coordinates dependencies across marketing, data/analytics, and partner integration workstreams to keep multi-team solutions aligned.
- Identifies scope drift and delivery risk, translating findings into corrective action plans for delivery and client teams.
Strongly Preferred
- Working knowledge of loyalty marketing programs and mechanics.
- Delivery experience in retail, financial services, or travel & hospitality.
- Familiarity with MarTech platforms (e.g., campaign management, CDP, personalization tools) to align solutions with a client's tech stack.
Who we are As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.
A place for all We celebrate and embrace diversity at Kobie!
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.
Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty!
Originally posted on Himalayas