Salesforce 支持工程师 - Tieto Tech Consulting（m/f/d）
Salesforce Support Engineer - Tieto Tech Consulting (m/f/d)
作为全球技术组织Tieto的一部分，MentorMate通过将战略洞察与精心设计结合，并辅以卓越的工程能力，打造持久的技术解决方案，实现大规模的数字化转型。公司在企业级Web和移动开发、质量工程、技术架构、以用户为中心的设计、云、DevOps、数据和分析等领域拥有成熟且完善的实践方法，为员工提供参与具有影响力、全球性项目的机遇，服务知名品牌。
我们正在寻找一名Salesforce支持工程师加入协作型的敏捷/DevOps环境，支持Salesforce解决方案的开发、维护和优化。该职位需要兼顾实际开发、平台支持、集成和故障排除工作，同时与跨职能团队及业务相关方紧密合作，交付可靠且可扩展的解决方案。
主要职责
· 开发、测试并维护Salesforce解决方案、集成和数据迁移组件
- 支持Salesforce的管理、配置和日常平台操作
- 排查技术问题，处理事件，并提供应用支持
- 维护和改进CI/CD流水线和DevOps流程
- 执行测试、验证和性能优化，确保平台的可靠性与安全性
- 与跨职能团队合作进行系统增强、部署和新功能开发
- 参与需求分析并为解决方案改进做出贡献
- 创建和维护技术文档和支持材料
- 监控平台性能，主动解决问题和风险
- 对现有流程、集成和配置提出改进建议
所需经验与资质
· 3年以上Salesforce开发、配置或管理经验
- 2年以上Salesforce Field Service解决方案经验
- 具备将Salesforce与ERP或企业系统集成的经验
- 熟悉Salesforce API（REST、SOAP、Metadata API等）
- 精通Lightning Web Components（LWC）开发
- 熟悉DevOps原则、CI/CD实践和敏捷方法论
- 具备ServiceMax功能经验，包括Service Flow Manager、Dispatch Processes、Service Contracts、Entitlements、Invoicing、Installed Products或Go App
- 熟悉JIRA、Sea等工具
查看英文原文
A part of global technology organization Tieto, MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides its people with the opportunity to work on impactful, global projects for recognizable brands.
We are looking for a Salesforce Support Engineer to join a collaborative Agile/DevOps environment and support the development, maintenance, and optimization of Salesforce solutions. The role combines hands-on development, platform support, integrations, and troubleshooting, while working closely with cross-functional teams and business stakeholders to deliver reliable and scalable solutions.
Key Responsibilities
· Develop, test, and maintain Salesforce solutions, integrations, and data migration components
- Support Salesforce administration, configuration, and daily platform operations
- Troubleshoot technical issues, manage incidents, and provide application support
- Maintain and improve CI/CD pipelines and DevOps processes
- Perform testing, validation, and performance optimization to ensure platform reliability and security
- Collaborate with cross-functional teams on system enhancements, deployments, and new features
- Participate in requirements analysis and contribute to solution improvements
- Create and maintain technical documentation and support materials
- Monitor platform performance and proactively address issues and risks
- Recommend improvements to existing processes, integrations, and configurations
Required Experience & Qualifications
· 3+ years of experience with Salesforce development, configuration, or administration
- 2+ years of experience with Salesforce Field Service solutions
- Experience building integrations between Salesforce and ERP or enterprise systems
- Hands-on experience with Salesforce APIs (REST, SOAP, Metadata APIs, etc.)
- Proficiency in Lightning Web Components (LWC) development
- Good understanding of DevOps principles, CI/CD practices, and Agile methodologies
- Experience with ServiceMax functionality, including Service Flow Manager, Dispatch Processes, Service Contracts, Entitlements, Invoicing, Installed Products, or Go App
- Experience with tools such as JIRA, ServiceNow, or similar platforms
- Strong problem-solving and troubleshooting skills with attention to detail
- Excellent communication skills and fluent English
A significant advantage would be
· Salesforce certifications such as Salesforce Administrator, Platform App Builder, or Platform Developer
At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion (tietoevry.com)
Originally posted on Himalayas