个人业务客户经理
Account Manager, Personal Lines Client Care
客户经理 – 个人险客户服务
Mitch 是一家领先的保险经纪公司，致力于通过卓越的体验让保险变得令人喜爱。我们曾被评为年度保险经纪公司和创新者，并多次被《环球邮报》商业报告杂志评为加拿大最具成长性的公司之一。
我们正在扩大个人险客户服务团队，以帮助提升客户体验，将 Mitch 带到新的高度。你是否是一位经验丰富的客户经理，喜欢建立关系、解决问题，并在每一次互动中让客户感受到支持与价值？加入我们吧！
你将负责
作为我们个人险客户服务团队的一员，你对提供顶级客户服务的热情将得到充分展现，你将通过指导和专业知识支持我们的现有客户，从而增强整体客户留存率。
你知道每一次客户互动都是更好地满足他们需求的机会。是的，这包括交叉销售，但不是强硬的方式。更像是“今天还能怎么帮您？”这样的方式。
你将通过多个渠道与客户沟通，回答问题、进行保单修改、审核续保、交叉销售、更新文件、协助账单变更，并完成其他服务请求。你将成为他们的保险专家，提供专业建议，确保他们获得所需的保障。
你擅长
· 建立牢固的客户关系，并与我们经纪公司的各团队成员协作
· 运用出色的销售直觉，为客户制定以客户为中心的解决方案，帮助他们获得更好的保障和价值
· 在快节奏的环境中高效处理多项任务，并在处理来自不同来源的信息/请求时保持条理清晰
· 运用良好的倾听能力和批判性思维，注重细节
· 保持积极态度，在压力下表现出色
你的资质
你曾在保险公司担任客户经理或客户服务代表至少两年，对个人险产品有深入了解。你还拥有 RIBO 许可证。
工作地点由你决定
我们认为提供一个灵活的工作环境，让我们的同事可以在加拿大任何地方为我们工作。
加入我们
我们有非常宏伟的计划，正走在充满 exciting 的未来道路上。如果你希望将具有变革性的想法变为现实并带来改变，那么加入我们，共同实现让保险变得令人喜爱的使命。
Mitch 是一个平等的雇主
查看英文原文
Account Manager –Personal Lines Client Care
Mitch is a leading insurance brokerage on a mission to make insurance lovable through exceptional experiences. We’ve been recognized as Brokerage and Innovator of the Year, and have been named one of Canada’s Top Growing Companies by The Globe and Mail’s Report on Business magazine multiple times.
We’re growing our Personal Lines Client Care team to help take our client experience to the next level and elevate Mitch to new heights.Are you an experienced Account Manager who enjoys building relationships, problem solving, and ensuring clients feel supported and valued throughout every interaction? Join us!
What you’ll do
Working as part of our Personal Lines Client Care team,your passion for providing top-notch customer service will shine as you support our existing clientswith guidance and expertise that helps to strengthenoverall retention.
You know that every client interaction is an opportunity to better meet their needs. Yes, this means up-selling, but not in a pushy way. More in a “how else can I help you today?” way.
You’ll work with clients through multiple channels to answer questions, make policy changes, review renewals, cross-sell, update files, assist with billing changes, and complete other service requests. You’ll be their go-to insurance expert, providing professional advice to ensure they have the protection they need.
What you’re amazing at
· Building strong client relationships and collaborating with teammates from across our brokerage
· Using strong sales instincts and creating client-focused solutions thathelp provide better protection and value
· Multi-tasking in a fast-paced environment and staying organized while dealing with information/requests coming from different sources
· Applying strong listening and critical thinking skills with an eye for detail
· Staying positive and thriving under pressure
Your qualifications
You’ve worked as an Account Manager or CSR at an insurance brokerage for two or more years and have deep knowledge of Personal Lines products. You also have your RIBO licence.
Where you’ll work is up to you
We believe in providing a flexible work environment where our teammates have the option to work for us from anywhere across Canada.
Come join us
We have very big plans and are on an exciting path to the future. If you want to help bring game-changing ideas to life and make a difference, then join us on our mission to make insurance lovable.
Mitch is an equal opportunity employer, and we’re committed to building an inclusive, diverse and inspiring environment for all employees. If you require any specific accommodations during the recruitment process, please let us know and we’ll be happy to work with you to meet your needs.
Salary: $54,000 - $64,000 + commissionOriginally posted on Himalayas