Salesforce管理员，收入运营
Salesforce Administrator, Revenue Operations
### **公司简介**
ID.me 是下一代数字身份钱包，简化了个人在线安全验证身份的方式。用户只需通过 ID.me 验证一次身份，即可无缝登录多个网站，无需再次创建新登录并重新验证身份。超过 1.52 亿用户在 20 个联邦机构、45 个州政府机构和 70 多家医疗保健组织中使用 ID.me 进行简化的登录和身份验证。超过 600 个消费品牌使用 ID.me 验证社区和用户群体，以提供服务并建立更真实的联系。ID.me 的技术符合商务部设定的消费者认证联邦标准，并由 Kantara Initiative 批准为 NIST 800-63-3 IAL2 / AAL2 身份凭证服务提供商。ID.me 致力于“不落下任何身份”，以使所有人拥有安全的数字身份。如需了解更多信息，请访问 [https://network.id.me/](https://network.id.me/)。
ID.me 是全职、在办公室工作的文化。除非特定职位描述中另有说明，否则所有职位均需每周五天在弗吉尼亚州麦克莱恩、加利福尼亚州山景城、纽约市或佛罗里达州坦帕的办公室工作。某些职位——例如基于现场的销售或其他设计为远程工作的职位——可能根据其单独的职位发布内容有不同的工作安排。
在 ID.me，我们提倡在日常工作中合理使用 AI 工具，甚至在招聘过程中也会利用 AI。然而，在面试过程中，我们希望了解您的个人技能和经验。因此，我们有关于如何在申请和面试过程中适当使用 AI 的指南，详情请见 [https://insider.id.me/candidate-ai-use-in-interviewing/](https://insider.id.me/candidate-ai-use-in-interviewing/)。
### **职位简介**
我们正在寻找一名 **Salesforce 管理员**，作为我们收入运营基础设施的核心。在此职位中，您将超越常规管理，专注于支撑我们收入引擎的技术架构、AI 集成和跨平台自动化。
理想的候选人本质上是系统架构师——一位了解如何维护“记录系统”同时将其与现代数据仓库、AI 模型和产品驱动增长（PLG）信号集成的人。您将是内部自动化工作的技术保障，确保我们的系统保持安全、可扩展且高度可靠。
查看英文原文
### **Company Overview**
ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit [https://network.id.me/](https://network.id.me/).
ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.
At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found [here](https://insider.id.me/candidate-ai-use-in-interviewing/).
### **About this Role**
We are seeking a **Salesforce Administrator** to serve as the backbone of our Revenue Operations infrastructure. In this role, you will transition beyond standard administration to focus on the technical architecture, AI integration, and cross-platform automation that powers our revenue engine.
The ideal candidate is a systems architect at heart—someone who understands how to maintain a "System of Record" while integrating it with modern data warehouses, AI models, and product-led growth (PLG) signals. You will be the technical guardrail for our internal automation efforts, ensuring that our systems remain secure, scalable, and highly performant.
**This role is 5 days onsite in Mountain View, CA or McLean, VA.**
### **Key Responsibilities**
#### **System Architecture & Maintenance**
- **Infrastructure Management:** Own the technical maintenance and overall health of the Salesforce instance, including release management, performance monitoring, and technical debt reduction.
- **Integrations & Data Warehousing:** Architect and maintain secure data pipelines between Salesforce and our internal data warehousing (e.g., Snowflake, BigQuery) to ensure a single source of truth for all revenue data.
- **IT Security & Compliance:** Partner with IT Security to implement and enforce rigorous governance, SSO, encryption standards, and granular permission sets to protect sensitive customer and financial data.
#### **Automation Governance**
- **Super User Oversight:** Act as the technical reviewer and governance lead for automation efforts initiated by internal SMEs and super users, ensuring all Flows and logic are scalable and non-conflicting.
- **Technical Guardrails:** Develop and maintain the technical framework that allows business units to build within the system while maintaining architectural integrity.
- **Flow & Logic Optimization:** Refactor complex legacy processes into modern, efficient Salesforce Flows and managed triggers to increase system speed and reliability.
#### **AI & Product Integration**
- **AI Strategy Execution:** Support the technical integration of AI tools (e.g., Salesforce Agentforce, Claude or other external LLMs) into the sales workflow to automate routine tasks and provide predictive insights.
- **Product Data Ingestion:** Work closely with Product Engineering to integrate product-usage signals into Salesforce, enabling automated triggers for Sales, Customer Success teams, and our Customers.
- **System Evolution:** Stay at the forefront of the Salesforce ecosystem to identify and implement emerging technologies that can further automate and optimize the revenue cycle.
### **Basic Qualifications**
- **Education:** Bachelor’s degree in Computer Science, Business Administration, or a related STEM field.
- **Experience:** 3+ years of Salesforce Administration experience in high-complexity, enterprise-grade environments.
- **Technical Proficiency:** Expert-level knowledge of Salesforce Flow, Process Builder, and a good understanding of Apex/SOQL logic.
### **Preferred Qualifications**
- **Certifications:** Salesforce Administrator, Platform App Builder, or Data Cloud Consultant certifications are highly preferred.
- **Data & AI Literacy:** Experience with Salesforce Data Cloud, Agentforce, or integrating Salesforce with external AI/ML models.
- **Security & Compliance:** Familiarity with SOC2, GDPR, or other security frameworks as they relate to CRM governance.
### **The Ideal Candidate Will Thrive In**
- A technical environment where they act as the bridge between "Business Needs" and "System Architecture."
- A fast-paced environment that requires balancing immediate business agility with the discipline to build for scale and look beyond quick-fix solutions.
- A forward-looking team that treats the CRM as a product and is eager to experiment with AI and automation.
The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.
U.S. Pay Range
$128,459—$143,681 USD
Mountain View, CA Pay Range
$154,347—$186,673 USD
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, at [id.me/privacy](https://insider.id.me/privacy/). If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.