(Fluent English) L2 Backend Developer and Support Engineer
我们是谁？支持 YourApp 是一个全球智能服务支持领导者，自2010年以来与 MasterCard,Calm 和 MacPaw 等科技公司以及行业领袖合作在30多个国家提供安全的客户和技术支持。我们运营在全球范围内，支持客户60种语言跨越各种行业。你有机会成为世界领先的 SaaS,软件或硬件解决方案的一部分吗？今天加入我们的社区作为 L2后端开发人员和支持工程师，并在多元文化和多语文环境中壮成长，同时享受你的家庭办公室。通过掌握新技能和与我们"人第一"管理方法合作实现挑战性的目标来释放你的潜力。激动？让我们看看需要什么。你会做些什么：·通过电话，聊天和电子邮件提供特殊技术支持；·使用 Java,Spring Boot,API,MongoDB 和 Kafka 开发和维护后端服务；·通过 Zoho Desk 为客户提供 L2技术支持事件期间；·从调查到解决过程中承担升级技术问题的所有权；·分析和诊断各种复杂性质的技术问题；·指导客户技术团队收集必要的诊断数据以解决复杂案件；· 与 L1支持，客户 IT 团队和内部开发人员合作以有效地解决问题；·通过 Slack 进行内部沟通并管理 JIRA 中的任务；·在本机设置中解决系统问题的问题，包括负载平衡器，集群和排列。在这个角色中取得成功的需要：· 优秀的英语技能 （至少为 C1语言和书面）; · 2年以上后端软件开发经验；· 熟练使用 Java,Spring Boot 和 MongoDB; ·强大的解决问题能力以及指导客户通过处理故障的能力；·了解本机 IT 基础设施，包括负荷平衡器和排列和集群；· 独立工作的能力，根据需要处理 L2支持门票；·积极，主动和负责任态度；·个人电脑 （至少8Gb 的内存）有稳定的互联网连接 （最低45 Mbps 下载和20 Mbps 上传）.将是一个很大的优势：· Kafka 框架和 Groovy 脚本经验；· 知识 Kubernetes,OpenShift 或其他容器环境；· 性能调整的经验；• 了解金融部门衍生品。益处：· 固定时间表：周一~星期五，1AM
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Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as an L2 Backend Developer and Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Provide exceptional technical support via calls, chats and emails;
- Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka;
- Provide L2 technical support to customers during incidents via Zoho Desk;
- Assume ownership of escalated technical issues from investigation to resolution;
- Analyze and diagnose technical issues of various complexity;
- Guide customer technical teams in collecting the diagnostic data needed to resolve complex cases;
- Collaborate with L1 support, customer IT teams, and internal developers to resolve issues efficiently;
- Communicate internally via Slack and manage tasks in JIRA;
- Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues.
What you need to succeed in this role:
- Excellent English skills (at least C1 for both spoken and written);
- 2+ years of experience in backend software development;
- Proficiency in Java, Spring Boot, and MongoDB;
- Strong problem-solving skills and the ability to guide customers through troubleshooting;
- Understanding of on-premise IT infrastructure, including load balancers, queues, and clustering;
- Ability to work independently and handle L2 support tickets as needed;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).
Will be a great plus:
- Experience with Kafka framework and Groovy scripting;
- Knowledge of Kubernetes, OpenShift, or other containerized environments;
- Experience in performance tuning;
- Understanding of financial sector derivatives.
Benefits:
- Fixed schedule: Monday–Friday, 1 AM - 9AM UTC;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Originally posted on Himalayas