Funding and Post Closing Supervisor - US Remote
后闭和资金监督员将通过帮助我们当地保险官团队创造一个无的后闭过程经验来增加价值。以不屈不顾的关注人才，你将直接管理一群后闭专家，他们为各种保险官提供集中式后闭和融资支持，同时在交易量上管理工作流程并作为问题和问题的第一升级点。这个职位不仅能够推动团队的效率和产品质量，而且还可以发挥重要作用于开发和建设团队文化。职位的主要重点是聘请，培训，发展和参与关闭后专业人员。责任：团队监督：领导一个团队的关闭后特业人员以推动团队成功。包括：·管理每个专业人员的能力和工作流程。·招聘，面试和上班的所有方面。·员工指导/培训。·持续培训和发展。·准备员工日程；管理假期请求；审查并批准时间表。·根据需要进行年度绩效评估和绩效管理。合作和服务：作为分配市场内的团队成员的主要接触点。这包括但不限于：· 提供关键升级和地方领导问题支持。· 确定保险官的需求，并采取积极措施来保持积极经验，以及及时有效地解决客户投诉和问题。· 与关键利益相关者合作以提高流程和通信效率。寻找更好的方法：·持续评估程序以主动地寻求改进；找到新途径来创造效率和增加团队生产力。·分析客户反，并为审查和建议做出报告。资格：· 最少有2年的前任监督经验。· 经验管理所有权和保证金交易，特别是收购后的资助活动。· 通过辅导和培训向员工提供反以促进他们的成功以及愿意激励工作人员；一个有志于根据需要承担额外职责的领导者。· 在快速，大量无纸的工作中，能够在远程工作时感到紧迫。
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The Post Closing and Funding Supervisor will add value to our local Escrow Officer teams by assisting with creating a seamless post-closing process experience. With a relentless focus on talent, you will directly manage a group of Post Closing Specialists who provide centralized post-closing and funding support to a variety of Escrow Officers while managing workflow based on volume of transactions and serve as the first point of escalation for questions and issues. This position is uniquely poised to not only drive the efficiency and product quality of the team, but to also play a pivotal role in developing and building the culture of the team. The primary focus of this position is to hire, train, develop and engage the Post Closing Specialists. Responsibilities:
Team Supervision:
Lead a team of Post Closing Specialists to drive team success. This includes:
- Manage capacity and workflow of each Specialist.
- All aspects of hiring, interviewing and on-boarding.
- Staff orientation/training.
- Ongoing training and development.
- Prepare staff schedules; manage vacation requests; review and approve timecards.
- Perform annual performance reviews and performance management as needed.
Collaboration and Service:
Act as main point of contact for team members within an assigned market. This includes, but is not limited to:
- Provide support with critical escalations and local leadership questions.
- Identify Escrow Officer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner.
- Collaborate with key stakeholders to enhance efficiencies of processes and communications.
Finding a Better Way:
- Continuously evaluate procedures to proactively seek improvements; find new ways to create efficiencies and increase productivity of team.
- Analyze customer feedback as well as prepare reports for review and recommendation.
Qualifications:
- Minimum 2 years previous supervisory experience.
- Prior Real Estate transaction processing and customer service experience.
- Experience with managing title and escrow transactions, particularly post-closing and/or funding activities
- Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed.
- Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members.
- Excellent verbal and written communication skills.
- A “people-first” approach with the ability to keep the agent and consumer at the center of the transaction.
- Ability to coach team on providing exceptional customer service throughout the transaction process.
- Ability to learn and navigate multiple software systems with an elevated level of competency.
- Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality.
- Demonstrable history of effectively collaborating with different departments and leaders.
- Adaptable, able to prioritize and manage competing demands with a willingness to try new things.
Originally posted on Himalayas