Real Estate Coordinator (Contact Call Center) - US Remote
我们的过程包括对所有申请人进行 HireVue 评估。我们的招聘团队审查每份提交，选定的候选人将有机会与团队成员见面.Compass International Holdings 是美国领先和最集成的住宅房地产服务提供商。通过 Compass International Holding 客户联系中心和参与，我们向我们所信任的行业品牌代理提供高质量的引擎，包括 Better Homes and Gardens Real Estate, Century 21,Corcoran,Coldwell Banker,ERA 以及 Sotheby's International Realty 等。我们正在寻找合格的候选人，为我们的客户体验服务员角色提供指导和支持。在这个职位中，你将帮助房地产买家和卖家在他们的搬迁旅程中，从初始计划注册到关闭。该职位是100%远离美国任何地点。本职位的时间是周一-星期五上午9点 - 东方时间下午6点 主要责任：·维护375-600文件的案例负载 · 在一个案例负担内管理多个客户和各种程序细节的能力 ·通过保持密切接触和解决问题在整个房屋购买/销售生命周期内 · 培养新客户关于计划优势和计划奖励资格的教育 · 以专业精神和平衡管理升级 · 确定每个客户的房地产需求，并定制最佳解决方案以满足他们的需求 · 在整个房地产交易中支持客户的倡导者 · 作为客户与房地产经纪人之间的联系方式来确保卓越服务 · 每天应对大量电话，电子邮件和短信进行适当处理 · 确保主动跟踪客户在其旅程关键点。· 根据客户不同政策的具体调用流程进行遵守 · 实现客户注册，推，销售闭关和计划满意度的关键指标 · 提供并促进按需交叉卖抵押贷款及附属服务 需要技能：· 2-3 年经验优先 · 高中文凭要求；一些大学学位优先 · 英语/西班牙语双语者优先 · 不动产知识优先 （购房，销售或抵押贷）· 客户服务经验优先
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Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team.
Compass International Holdings is the leading and most integrated provider of residential real estate services in the United States. Through the Compass International Holdings Customer Contact Center & Engagement, we deliver high quality leads to the agents of our trusted industry brands, including Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's International Realty.
We are seeking qualified candidates for our Customer Experience Concierge role, a customer service position providing guidance and support to participants of our key real estate reward programs. In this role you will aid home buyers and sellers throughout their move journey, from the initial program enrollment all the way through closing.
This position is 100% remote from any location in the United States.
The hours for this position are Monday-Friday 9:00am - 6:00pm Eastern Time
Key Responsibilities:
- Maintain a caseload of 375-600 files
- Ability to manage multiple clients and diverse program details within a caseload
- Convert leads into sales by maintaining close contact and problem solving throughout the home buying/selling lifecycle
- Educate new customers on program benefits and program reward eligibility
- Manage escalations with professionalism and poise
- Identify real estate needs for each customer and tailor the best solution to meet their needs
- Act as an advocate to support the customer throughout their real estate transaction
- Function as a liaison between the customer and real estate agent to ensure excellent service
- Appropriately handle high volume of calls, emails, and texts per day
- Ensure proactive follow-up with customers at key touchpoints in their journey
- Adhere to specific call flow process according to policy-varies from client to client
- Achieve key metrics for customer enrollment, referral placement, sale closings, and program satisfaction
- Provide & facilitate cross-selling of mortgage and ancillary services as needed
Requisite Skills:
- 2-3 years business experience preferred
- High school diploma required; some college preferred
- Bilingual English-Spanish speakers preferred
- Real estate knowledge preferred (home purchase, sale, or mortgage)
- Customer service experience preferred (retail, financial services, or call center)
- Strong interpersonal, verbal, and written communication skills
- Digital literacy and ability to navigate multiple systems
- Strong attention to detail
- Planning and organization skills; ability to multi-task in a fast-paced environment
- Ability to relate to a customer in a professional and courteous manner
- Regular and consistent attendance/punctuality
- Embraces diversity and inclusion
Originally posted on Himalayas