Player Support Representative / Email Support - TALENT POOLING
关于公司 Side 是一个全球视频游戏开发和服务提供商，为世界上许多最大的开发者和工作室提供技术和创意解决方案。该公司于2009年成立，并借鉴我们在日本的母公司30多年的经验，Side 自此发展成为了一个全球力量，拥有15多个工作室遍布北美，欧洲，南美洲和亚洲十几个国家。我们的行业领先的服务包括游戏开发，艺术制作，音频生产，质量保证，本地化，定位化 QA,玩家支持，社区管理和数据集。帮助我们将故事带给世界！加入一个全球热情游戏玩家团队，并为提供难忘的游戏体验做出贡献。查看有关这个机会的更多信息请注意，这份列表不是为了立即开放的职位，而是针对我们的人才库。通过申请，你表示有兴趣考虑在未来与你的技能和经验相一致的机会中。这些机会取决于客户需求和项目可用性。随着项目启动或客户建议的开发，我们将审查该池中的候选人，并联系那些最接近参与者支持机会的具体要求的人。准备申请？我们已经简单了。单击"申请这个工作"!要求技术要求 · Windows 10+或最新的 macOS （真实复制优先）· 最少8GB RAM,SSD 和 i5或更好的处理器 · 50 Mbps 以上互联网速度与稳定的上传/下载 ·麦克风和音频支持 · 12 USB-A 端口 （为我们的安全访问设备）需要技能技术和支持 ·解决和解决游戏相关问题 ·处理多个聊天，电子邮件和电话 ·明确记录操作在门票系统软播放器技巧 ·解决问题的能力，同情心和简洁沟通 ·适应游戏，工具和政策 ·节省质量不过时效专业性 ·以政策意识进行首选思维 · 负责，协作和安全意识 · 在压力下保持冷静，语音友好 · 用语法检查，清晰，一致的写作 · 遵循内部风格和表达方式指南 • 优惠点 · 德斯克，销售力量或类似的票务经验 · 游戏机械学，更新和控制台 (PlayStation,Xbox,PC) 的知识 · 对游戏和玩家社区的热情
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About the CompanySide is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. For more information, visit
About This Opportunity
Please note, this listing is not for an immediate open position but for our Talent Pool. By applying, you express interest in being considered for future opportunities that align with your skills and experience.
These opportunities are contingent on client needs and project availability. As projects are initiated or client proposals are developed, we will review candidates from this pool and contact those who most closely align with the specific requirements of the player support opportunity.
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Requirements
Technical Requirements
- Windows 10+ or latest macOS (genuine copy preferred)
- Minimum 8GB RAM, SSD, and i5 or better processor
- 50+ Mbps internet speed with stable upload/download
- Microphone and audio support
- 1–2 USB-A ports (for our secure access device)
Required Skills
Tech & Support
- Troubleshoot and resolve game-related issues
- Handle multiple chats, emails, and calls
- Document actions clearly in ticket systems
Soft Skills
- Problem-solving, empathy, and concise communication
- Adaptable across games, tools, and policies
- Time-efficient without sacrificing quality
Professionalism
- Player-first mindset with policy awareness
- Accountable, collaborative, and security-conscious
- Calm under pressure, friendly in tone
Language
- Grammar-checked, clear, consistent writing
- Follow internal style and phrasing guides
Bonus Points
- Zendesk, Salesforce, or similar ticketing experience
- Knowledge of game mechanics, updates, and consoles (PlayStation, Xbox, PC)
- Passion for gaming and player communities
Benefits
What’s in It for You
- Work directly with global gamers and improve real-time support skills
- Gain hands-on experience with technical troubleshooting and gaming platforms
- Be part of a collaborative, fun, and supportive team environment
Originally posted on Himalayas