Trainee Technical Support Representative - Contract (3 months)
培训员技术支持代表工作地点 - 班加罗尔/海德拉巴德：远程职位类型 - 合同 （从3个月开始，延长取决于业务要求和性能）经验 - 0至3年强制性经验 - 1年的国际语音体验 你将做什么：·通过电子邮件或直播聊天及时准确地回答客户的询问。· 询问可能是技术性的和非技术性的。·识别和解决客户投诉 & 确定问题的原因，加速纠正或调整，并跟踪以确保产品的解决方案。· 解释和指导客户通过功能和功能。·保持最新信息，并全面了解产品知识，以便快速回答客户的问题。·与团队成员和同事沟通，协调和合作，为客户提供最佳解决方案。需求 我们正在寻找什么：·具有国际语音，电子邮件和聊天的客户支持经验的候选人。·能够根据产品知识以及他们的心灵存在来适应客户问题的候选人在线。·维护我们作为一家在每次与客户互动中提供优秀客户服务的公司的名声。·通过确保一致性和遵守高标准，专注于质量。· 候选人必须愿意在任何班级工作，并且不应该有轮换周末的问题。应有：· 候選人必须拥有自己的计算机具有 Windows 8.1或以上的功能。· 强制性高速度宽带连接。· UPS/电源备份解决方案如果可能。· 在办公室恢复工作时，外站候选人应愿意搬到海德拉巴德/孟加拉。强制性的技能：·熟练英语并具备良好的书面和口头沟通技巧。· 灵活性和可用性为轮换班和周末的时间覆盖运营时间。· 必须拥有一定的逻辑，推理和解决问题的技能。原创地址是喜马拉雅山。
查看英文原文
Trainee Technical Support Representative
Job Location - Bangalore/Hyderabad: Remote
Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance)
Experience - 0 to 3 years
Mandatory Experience - 1 year of International Voice experience
What you'll be doing:
- Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
- Queries can be of a technical & non-technical nature.
- Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
- Explain and guide customers through product features and functionalities.
- Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
- Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem
Requirements
What we're looking for:
- Candidates with international customer support experience in voice, email and chat.
- Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
- Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
- Stay focused on the quality by ensuring consistency and adherence to high standards.
- Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.
Must have:
- Candidate must have their own computer with Windows 8.1 or above.
- Mandatory hi-speed broadband connection.
- UPS/power backup solution if possible.
- Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes.
Mandatory Skills:
- Proficient with English and have good written & verbal communication skills.
- Flexibility & availability for rotational shifts and week offs to cover hours of operations.
- Must possess logical, reasoning, and problem-solving skills.
Originally posted on Himalayas