高级客户经理, FMC
Senior Account Manager, FMC
公司：Driven Brands
Driven Brands 是北美最大的汽车服务公司，旗下拥有包括 Take 5 Oil Change®、Meineke Car Care Centers®、Maaco®、1-800-Radiator & A/C®、Auto Glass Now® 和 CARSTAR® 在内的多个标志性品牌。我们的愿景是为客户提供最简单、最便捷、最可靠的汽车服务体验。
总部位于北卡罗来纳州夏洛特市，Driven Brands 不仅仅是一个工作场所。我们是一个起点——为职业、梦想以及那些有抱负的人们提供平台。
每天，我们都在推动前进——为追逐生活重要时刻的客户，为打造持久遗产的加盟商，以及为我们彼此在成长、领导和成功中携手前行。
表现至关重要。我们以它为荣。我们承担责任。我们互相支持，也支持我们的社区。
因为在 Driven Brands，我们不只是修理汽车。我们是在打造未来，释放潜力，并共同实现可能。
职位描述：
我们充满动力，你是否想加入我们，为我们的追求增添燃料？
Driven Brands Inc. 通过不断扩展的品牌子公司网络，已成为北美车队客户碰撞与维修服务领域的行业领导者。我们不断扩大的网点和品牌规模带来了持续的年度增长，预计 2025 年车队销售额将超过 6 亿美元。我们的目标是通过我们的喷漆与碰撞、维修与保养、快速保养、玻璃和分销业务板块，为汽车行业提供最佳客户服务和产品质量。我们是一家充满动力、战略导向的销售组织，专注于增长、团队合作以及员工的个人和职业发展。
Driven Brand 的车队部门正在寻找一位充满动力的高级客户经理，负责车队管理公司（FMC）业务，希望有所作为！
向车队项目管理总监汇报，并支持我们的车队业务，该职位负责拓展现有客户的销售，探索新的销售机会、新项目整合、客户问题升级处理、问题排查，以及与内部团队协作，确保为客户提供一流的售后服务。
你将如何带来改变：
- 与客户体验团队合作，协助及时跟进并解决所有品牌（包括 MAACO、CARSTAR、FIX AUTO、ABRA、MEINEKE、TAKE 5 和 AUTO GLASS NOW）的服务问题
- 与客户体验团队和财务团队合作，
查看英文原文
Company:Driven BrandsDriven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.
Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.
Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.
Performance matters. We take pride in it. We own it. We show up for one another and for our communities.
Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.
JOB DESCRIPTION:
We are Driven, would you like to add fuel to our pursuit with us?
Driven Brands Inc., through our growing network of branded subsidiaries, has become an industry leader in Collision and Repair services for fleet clients throughout North America. Our rapidly expanding footprint of locations and brands has resulted in consistent year-over-year growth with fleet sales, expected to exceed $600million in 2025. Our goal is to provide the best customer service and quality products in the automotive industry through our Paint & Collision, Repair & Maintenance, Quick Lube, Glass and Distribution verticals. We are a driven, strategic sales organization that focuses on growth, teamwork and the personal/professional development of our employees.
Driven Brand’s Fleet group is looking for a Driven Senior Account Manager, Fleet Management Companies (FMC) who wants to make a difference!
Reporting to the Director, Fleet Program Management and supporting our Fleet segment, this role is responsible for expanding sales to existing customers, exploring new sales opportunities, new program integrations, client service escalations, troubleshooting issues, and collaborating with internal teams to ensure best in class service delivery to our customers.
How you’ll Make a Difference:
- Work with the Customer Experience team to assist with timely follow up and resolution on servicing issues for all brands including MAACO, CARSTAR, FIX AUTO, ABRA, MEINEKE, TAKE 5, and AUTO GLASS NOW
- Work with the Customer Experience team and finance team as necessary to ensure any warranty related claims are paid on a timely basis
- Work with all necessary internal teams to assist with integration for any new clients or program additions
- Ensure all internal client directives are updated and accurate
- Assist with entering any new business opportunities into our internal CRM system
- Assist Director with researching areas where current centers may have opportunities and encourage the center to apply to customer programs
- Follow up with centers to ensure that they have properly completed their enrollment applications
- Research centers that experienced a drop in business with our customers to help ascertain root cause and assist in getting those centers reactivated
- Attend meetings with customers virtually and in-person as necessary to build relationships and ascertain client needs
- Work with Vertical Director to create value-added programs tailored to our FMC partner’s needs
- Investigate and qualify new sales opportunities as business evolves
- Travel 25%
You’re Good-to-Go if you have:
- Documented sales/leadership skills.
- Bachelor’s Degree.
- Excellent communications skills, both verbal and written; ability to interact in various social situations.
- Proactive thinker that can turn ideas into results.
- Ability to simplify tasks in order to achieve growth oriented results.
- Strong organizational & leadership skills
- Auto industry experience on the operations/sales/fleet/rental car side preferred but not mandatory.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
#DBCORP
#REMOTE
Position Location:
IllinoisCompensation Range:
$78,600.00 - $140,400.00Compensation Frequency:
AnnualBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here:
Get early access to 50% of your earned wages at any time through our myFlexPay program.
Originally posted on Himalayas