Virtual Medical Receptionist/Administrative Assistant
我们正在寻找一个积极的，高度组织和特别精明的虚拟医疗接待员/行政助理来管理位于田纳西州纳什维尔的繁忙医疗实践的临床运营。这个角色超越了基本电话接待。我们需要一个能够完全掌握我们的临床收件箱，审查医疗记录之外，跟踪未完成的订单/推，并处理大量患者通信的人才的敏捷的行政合作伙伴。因为你将每天与南方患者群体进行互动，所以非常清晰，中立和易懂的英语电话声音是这一职位不可妥协的要求。安排 & 工作时间 · 状态：全职 （40小时/周）·时间表：星期一~星期五，早上8点~晚上5点 EST （美国东方标准时间）VA 的前3项日常任务 ·临床收件箱和文件管理：选择 EMR 邮件，路线信息，并审查/总结接入医疗记录 （ER,医院，专家，实验室，成像）为提供商审查。·患者与电话通信：通过 WOW VOIP 处理进出病人的通话，清楚地记录所有互动在病人图中。·患者和护理：追踪和跟踪未完成的转让，实验 /成像订单，先行授权以及标记的行政项目直到完全解决。主要责任 · 亚太纳临床收件箱三次：系统地组织，管理和处理在临床收到箱内的消息，识别紧急问题并立即升级提供商值得物品。·记录审查和总结：收集，审查和概括外部医疗文件 （院退总结，专家笔记，诊断成像）为准备图表供应商审查。·电话与护理协调：使用 WOW VOIP 命令进出通话线，同时记录 EHR 的所有触摸时提供温暖，专业和清晰的通信。·推和先前作者支持：追踪开放订单和外部推，跟随保险纳税人获得先前授权/预确证书，并根据需要协助标记行政索赔。注意：本职位不做出独立的临床决定。你正在组织，总结，记录和升级在提供商指导下。要求 ·美国医疗实践经验：至少2年以上的管理或医疗助理经验支持一个位于美国的医学诊所。· Phonetic & Language Excellen
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We are seeking a proactive, highly organized, and exceptionally articulate Virtual Medical Receptionist/Administrative Assistant to manage clinical operations for a busy medical practice based in Nashville, Tennessee.
This role goes beyond basic phone reception. We need a sharp administrative partner who can take full ownership of our clinical inbox, review outside medical records, track outstanding orders/referrals, and handle high-volume patient communications. Because you will be interacting daily with our Southern patient population, an exceptionally clear, neutral, and easy-to-understand English phone voice is a non-negotiable requirement for this position.
Schedule & Working Hours
- Status: Full-Time (40 Hours / Week)
- Schedule: Monday – Friday, 8:00 AM – 5:00 PM EST (US Eastern Standard Time)
VA's Top 3 Daily Tasks
- Clinical Inbox & Documentation Management: Triage the EMR inbox, route messages, and review/summarize incoming medical records (ER, hospital, specialist, labs, imaging) for provider review.
- Patient & Phone Communications: Handle inbound and outbound patient calls via WOW VOIP, documenting all interactions clearly in the patient chart.
- Patient & Care Follow-Up: Track and follow up on outstanding referrals, lab/imaging orders, prior authorizations, and flagged administrative items until fully resolved.
Core Responsibilities
- Athena Clinical Inbox Triage: Systematically organize, manage, and process messages within the clinical inbox, recognizing urgent issues and escalating provider-worthy items immediately.
- Records Review & Summarization: Gather, review, and summarize outside medical documents (hospital discharge summaries, specialist notes, diagnostic imaging) to prepare charts for provider review.
- Phone & Care Coordination: Command inbound and outbound call lines using WOW VOIP, delivering warm, professional, and clear communication while documenting all touches in the EHR.
- Referral & Prior Auth Support: Track open orders and external referrals, follow up with insurance payers on prior authorizations/pre-certs, and assist with flagged administrative claims as needed.
Note: This position does not make independent clinical decisions. You are organizing, summarizing, documenting, and escalating under provider guidance.
Requirements
- U.S. Medical Practice Experience: Minimum 2+ years of administrative or medical assistant experience supporting a U.S.-based medical clinic.
- Phonetic & Language Excellence: Flawless written and spoken English. Must possess an exceptionally clear, neutral accent with strong conversational fluency for our Nashville patient base.
- Documentation & Terminology: Strong mastery of medical terminology with proven experience reviewing, routing, and summarizing clinical chart records.
- Phone System & Call Handling: Direct experience managing high-volume inbound/outbound calls and using digital VOIP systems (experience with WOW VOIP preferred).
- Proactive Follow-Through: Highly structured, detail-obsessed, and capable of managing multi-step open items (referrals, orders, prior auths) without letting tasks slip through the cracks.
- Remote Office Setup: A secure, HIPAA-compliant home office equipped with high-speed internet, a secure computer, and a noise-canceling headset.
Preferred Qualifications
- AthenaHealth Experience: Direct, hands-on experience navigating the AthenaHealth EMR platform.
- Clinical Background: Background as a Registered Nurse (RN), Medical Assistant (MA), or International Medical Graduate (IMG).
- Specialized Administrative Skills: Hands-on experience with medical referral workflows, prior authorization requests, or insurance claims/billing follow-ups.
Ideal Candidate Profile
You are a sharp, self-driven administrative professional who thrives on structure and detail. You take pride in keeping an EMR inbox at zero, speak with warmth and clarity on the phone, and intuitively know when a task can be resolved independently versus when it requires clinical escalation.
Originally posted on Himalayas