CRM Platform Lead
加入 Hire Hangar,并与快速增长的全球公司合作，同时建立一个长期职业生涯。工作标题 CRM 平台领导位置远程时间区美国时区 (ESTPST) 角色概述 我们正在寻找销售力量平台领导来推动我们的销售力量环境的战略，架构和实践交付。这是拥有复杂多云生态系统，带领企业实现端到端的人员的高级个人贡献者角色，并且在董事会谈中同样舒适，就像他们在设置菜单中的一样。如果你需要被告知接下来要做什么，这不是你的角色。我们希望有人看到缺口成为问题之前看到漏洞。主要责任 - 承担 Salesforce 平台架构，配置和持续优化的端到端所有权 - 在多个云中设计并提供解决方案，包括数据云，营销云，代理力量，服务云和/或语音 - 领导大规模 CRM 实现，确保交付及时，在范围内，并在尺度上建立 - 作为内部利益相关者和跨职能团队的主要 Salesforce 联系点 - 推动自动化，工作流程设计和整合结构在整个业务部门 - 确保数据完整性，平台安全以及遵守内部 IT 和 MDM 政策 - 领先 Salesforce 最佳实践，保持最新的文档和变化管理记录 - 在问题升级之前积极识别平台缺口并提出解决方案 要求资格 - 5年以上在企业或中到大规模商业环境中的 Salesforce 实践经验 - 多云专业知识至少23个：数据云，营销云，代理云，服务云，语音 - 成功实现大型复杂的 Salesforce 实施记录 不仅维护或小型企业支持 - 无需微型管理进行自主导，优先考虑和提供结果的能力已证明 - 需要 Salesforce 管理员认证；具有先前远程工作经验，熟练使用远程协作工具和平台 （如 Slack,Zoom,Google Workspace,Asana 等）,并且理想情况下与美国或英国公司合作。没有这种经验的应用程序将无法获得相关服务。
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Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title CRM Platform Lead
Location Remote
Time Zone US Time Zones (EST–PST)
Role Overview
We are looking for a Salesforce Platform Lead to drive the strategy, architecture, and hands-on delivery of our Salesforce environment. This is a senior individual contributor role for someone who has owned complex multi-cloud ecosystems, led enterprise implementations end-to-end, and is equally comfortable in a boardroom conversation as they are in a setup menu. If you need to be told what to do next, this is not the role for you — we want someone who sees gaps before they become problems.
Key Responsibilities
- Take end-to-end ownership of Salesforce platform architecture, configuration, and ongoing optimisation
- Design and deliver solutions across multiple clouds including Data Cloud, Marketing Cloud, Agentforce, Service Cloud, and/or Voice
- Lead large-scale CRM implementations, ensuring delivery is on time, on scope, and built to scale
- Act as the primary Salesforce point of contact for internal stakeholders and cross-functional teams
- Drive automation, workflow design, and integration architecture across business units
- Ensure data integrity, platform security, and compliance with internal IT and MDM policies
- Champion Salesforce best practices and maintain up-to-date documentation and change management records
- Proactively identify platform gaps and propose solutions before issues escalate
Required Qualifications
- 5+ years of hands-on Salesforce experience in enterprise or mid-to-large scale business environments
- Multi-cloud expertise across at least 2–3 of: Data Cloud, Marketing Cloud, Agentforce, Service Cloud, Voice
- Track record of successfully delivering large, complex Salesforce implementations — not just maintenance or small-business support
- Proven ability to self-direct, prioritise, and deliver outcomes without micromanagement
- Salesforce Administrator certification required; platform-specific certifications a strong plus
- Clear, professional communication skills — written and verbal — with the ability to manage stakeholder expectations at all levels
- Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.
Preferred Qualifications
- MDM/endpoint compliance awareness and familiarity with IT security frameworks
- Experience operating within environments with strict data governance or compliance requirements
- Exposure to Salesforce CPQ, Revenue Cloud, or Experience Cloud
- Prior experience in a platform lead, senior admin, or Salesforce architect capacity
Tools & Technology
- Salesforce (Data Cloud, Marketing Cloud, Agentforce, Service Cloud, Voice)
- Salesforce Flow, automation tools, and declarative development
- Google Workspace
- Slack, Zoom, and remote collaboration platforms
- MDM/endpoint security tools (preferred)
Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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