Senior Database Reactivation Specialist
我们的客户在英国寻找一个有弹性，咨询和目标驱动的数据库复试专家加入他们的团队，帮助与前期患者重新联系，他们以前对治疗表示兴趣，但从未预订过咨询。你将通过超过10万次过去询问的数据库工作，大量的外 bound 电话来重启潜在患者的接触，了解他们的需求并帮助他们迈出治疗的下一步。你将跨两个品牌工作，并在适当的情况下确定两种品牌之间转移病人之间的机会。你将有自主权管理自己的后续过程，同时在高价值的咨询销售环境中努力实现明确的销售目标。责任 · 对过去的询问进行大量外出电话，重新吸引那些表达兴趣但从未预订过咨询的潜在患者。· 与潜在患者建立关系，了解他们的担忧并引导他们通过协商和同情的方式预订咨询。· 确定适合患者交叉引用的机会，帮助潜在病人探索相关治疗选择。· 管理通话，WhatsApp,SMS 和电子邮件的后续接收，保持准确的 CRM 记录并独立实现销售目标。要求 · 至少3年的经验在大量出口或重启销售中涉及高价值消费品或服务，如医疗保健，美学，金融，太阳能或教育等。· 在基于电话环境中的销售目标达到的证明记录，以可测量结果来证明业绩。· 咨询和同情的沟通风格，能够敏感地处理成本，担忧和治疗相关恐惧方面的反对意见。· 强大的 CRM 技能，理想情况下与 HubSpot,以及经验管理多道接收通过电话，WhatsApp,短信和电子邮件。· 自动化和舒适的工作，最小监督，有能力结构后续活动，管理一个大型数据库并保持一致的销售顺序。最初发布在喜马拉雅山。
查看英文原文
Our client in the UK is looking for a resilient, consultative and target-driven Database Reactivation Specialist to join their team, helping reconnect with prospective patients who previously expressed interest in treatment but never booked a consultation.
You’ll work through a database of over 100,000 past enquiries, making a high volume of outbound calls to re-engage potential patients, understand their needs and help them take the next step towards treatment. You’ll work across two brands, identifying opportunities to refer patients between the two where appropriate.
This role requires someone who can build trust, handle sensitive objections around cost and treatment concerns, and confidently guide prospective patients towards a decision without being pushy. You’ll have the autonomy to manage your own follow-up process while working towards clear sales targets in a high-value, consultative sales environment.
Responsibilities
- Make high-volume outbound calls to past enquiries, re-engaging prospective patients who expressed interest but never booked a consultation.
- Build rapport with prospective patients, understand their concerns and guide them towards booking a consultation through a consultative, empathetic sales approach.
- Identify opportunities to cross-refer suitable patients, helping prospective patients explore relevant treatment options.
- Manage follow-ups across calls, WhatsApp, SMS and email, maintain accurate CRM records and work independently towards sales targets.
Requirements
- At least 3 years of experience in high-volume outbound or reactivation sales involving high-value consumer products or services, such as healthcare, aesthetics, finance, solar or education.
- Proven track record of meeting sales targets in a dialler-based environment, with measurable results to demonstrate performance.
- Consultative and empathetic communication style, with the ability to handle objections around cost, concerns and treatment-related fears sensitively without being pushy.
- Strong CRM skills, ideally with HubSpot, and experience managing multi-channel follow-ups across calls, WhatsApp, SMS and email.
- Self-motivated and comfortable working with minimal supervision, with the ability to structure follow-up activities, manage a large database and maintain a consistent sales cadence.
Originally posted on Himalayas