Patient Booking Specialist
我们的客户在英国寻找一个自信，同情和基于结果的患者预订专家加入他们的团队，帮助潜在病人迈出治疗旅程的下一步。在这个角色中，你将在收到后几分钟内联系新询问，使用预测拨号器与潜在患者进行连接，并与治疗协调员进行免费咨询。你将发挥积极的第一印象，通过电话建立信任，确保患者感到舒适讨论他们的需求的关键作用。负责人 · 在提交后几分钟内与新患者联系，保持快速响应时间和高接触率。· 用温暖，同情心态和专业的方法吸引潜在病人，倾听他们的需求并引导他们预订免费咨询。· 每天使用预测拨号器管理约80次电话，跟踪询问并保持一致的预订咨询流动。· 在 CRM 中准确记录通话，跟踪和患者互动，实现预订和转换目标。要求 · 经验证明的入口或出口调用：约会设置，销售开发，病人预订或类似角色，能够使用拨打器每天处理80多次电话。·热情，同情心态的电话方式，具有强大的倾听能力以及与潜在病人的关系的能力。· 精英的语言和书面英语，明晰的中性音质适合与英国观众沟通，特别是55岁及以上的人。· 经验使用 HubSpot 和 Aircall 或类似的 CRM 和拨号系统，在记录互动和后续过程中高度关注细节。· 在医疗保健，牙科，美学或患者护理方面有经验是有利的，以及与多样化的病人群体安全沟通的成熟度和生活经验。·可用于英国晚上和周六工作，可靠的家庭办公室设置，稳定的互联网连接和备份电源。最初发布在喜马拉雅山。
查看英文原文
Our client in the UK is looking for a confident, empathetic and results-driven Patient Booking Specialist to join their team, helping prospective patients take the next step towards their treatment journey.
In this role, you’ll contact new enquiries within minutes of receiving them, using a predictive dialler to connect with prospective patients and book them into a free consultation with a Treatment Coordinator. You’ll play a key role in creating a positive first impression, building trust over the phone and ensuring patients feel comfortable discussing their needs.
This is a fast-paced, target-driven role that requires excellent communication skills, a warm telephone manner and the ability to manage a high volume of calls while maintaining a personal approach.
Responsibilities
- Contact new patient enquiries within minutes of submission, maintaining fast response times and a high contact rate.
- Engage prospective patients with a warm, empathetic and professional approach, listening to their needs and guiding them towards booking a free consultation.
- Manage approximately 80 calls per day using a predictive dialler, following up on enquiries and maintaining a consistent flow of booked consultations.
- Accurately record calls, follow-ups and patient interactions in the CRM, working towards booking and conversion targets.
Requirements
- Proven inbound or outbound calling experience in appointment setting, sales development, patient bookings or a similar role, with the ability to handle 80+ calls per day using a dialler.
- Warm, empathetic telephone manner with strong listening skills and the ability to build rapport with prospective patients.
- Excellent spoken and written English, with a clear, neutral accent suited to communicating with a UK audience, particularly those aged 55 and above.
- Experience using HubSpot and Aircall, or comparable CRM and dialler systems, with strong attention to detail when logging interactions and follow-ups.
- Experience in healthcare, dental, aesthetics or patient care is advantageous, as is the maturity and life experience to communicate confidently with a diverse patient base.
- Availability to work UK evening hours and Saturdays, with a reliable home office setup, stable internet connection and backup power.
Originally posted on Himalayas