Enterprise Customer Success Manager
### **关于捐赠箱** 捐赠箱是非营利组织的领先筹款平台和捐助者管理系统。我们的使命是通过帮助非营利组织和支持者的基础获得资金并管理高效，加速全球积极影响。自2014年以来，我们已经为超过10万个全球组织提供了40亿美元的捐款。我们快速增长的公司利，并且以健康运行率启动。我们拥有16多州和23多个国家的150人团队.2026年，捐赠箱被 Built In 评为华盛顿特区最好的工作地点之一。基于数百份经验证的客户评论，G2上捐赠者管理和非营利性支付软件被评为第一。这反映了我们的团队对构建非营利性的产品所放出的关心。### **角色**作为企业客户成功经理 (eCSM),你将在与我们战略账户，特别是 Tier 1 客户之间的关系中发挥重要作用。你将密切合作我们的销售，客户组织和产品/工程团队以确保客户通过我们的产品实现他们想要的结果，同时也确定扩张和更新机会。这是一个具有影响力的角色，重点是客户保留，满意度和我们平台的总体成功.### **责任** - 管理并保持我们的 Tier 1 和战略账户，建立长期关系以确保客户满意度。- 与顶级客户建立牢固的关系，了解他们的使命，市场地位和筹款目标。- 倡导和优化我们的产品来增加客户收入和利用率。- 为客户提供实施，UX 和营销方面的见解和最佳实践。- 开发系统来主动有效地管理大量帐户。- 使用合理的商业判断来优先考虑账户和有效分配资源。- 用数据分析制定和实施策略以优化收入。- 提供有知识建议，帮助客户更有效地筹集资金。-通过电子邮件，电话和视频会议支持解决客户问题并回答问题。- 与团队成员密切合作解决问题，确保最高质量的服务。- 与管理人员/高管进行有效沟通，建立流程和工作流程以提高效率。-记录。
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### **About Donorbox**
Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $4 billion in donations. 🚀
Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.
🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.
### **The Role**
As an Enterprise Customer Success Manager (eCSM) you will be pivotal in managing and nurturing relationships with our strategic accounts, specifically our Tier 1 clients. You will collaborate closely with our Sales, Customer Org, and Product/Engineering teams to ensure that our clients achieve their desired outcomes with our product, while also identifying opportunities for expansion and driving renewals. This is a highly impactful role, focused on customer retention, satisfaction, and overall success with our platform.
### **Responsibilities**
- Manage and retain our Tier 1 & strategic accounts and build long-term relationships to ensure client satisfaction.
- Develop strong relationships with top clients, understanding their mission, market position, and fundraising goals.
- Advocate for and optimize our product to increase client revenue and utilization.
- Provide insights and best practices on implementation, UX, and marketing to clients.
- Develop systems to manage a large number of accounts proactively and efficiently.
- Use sound business judgment to prioritize accounts and efficiently allocate resources.
- Use data analysis to develop and implement strategies to optimize revenue.
- Make educated recommendations to help clients fundraise more effectively.
- Provide support via email, phone, and video conference to resolve client issues and answer questions.
- Work closely with team members to resolve issues and ensure the highest quality of service.
- Communicate effectively with managers/executives to build processes and workflows for efficiency.
- Record and track all customer interactions in HubSpot.
**Required Skills and Qualifications:**
- 3+ years of experience serving as a nonprofit fundraiser. You need to understand how nonprofits function and the critical role they play in society.
- 5+ years of experience in B2B SaaS business model as a Customer Success Manager. Capable of making expert recommendations of our product to support the technical aspects of fundraising.
- Proven experience in account management, sales, customer success, or support roles.
- Comfortable with data analysis, spreadsheets, and CRMs (ClientSuccess, HubSpot, Salesforce, etc.). Ability to learn and use various systems to understand client needs before engagement.
- Excellent written and verbal communication skills. Comfortable with initiating conversations, accepting rejection, and continuous follow-up.
- Ability to work independently with strong organizational skills and attention to detail.
- Must be compassionate towards nonprofits, understanding their challenges, and showing empathy in interactions.
### **Qualifications & Experience**
- Competency in a CRM (ClientSuccess/Hubspot preferable) required.
- Bachelor’s degree in related field.
- Experience in developing strategic account plans for risk mitigation and client retention.
- Direct experience working with nonprofit organizations in a professional capacity.
- Speaks/Writes English (required) & French (preferred)
### **Details**
- Fully remote based in the United States
- Salary: 70-90k + 3-6% commission
### **Benefits & Perks**
- Fully remote work from the comfort of your home
- Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)
- Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life
- 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%
- Reimbursement package for home office expenses and professional development, up to $1.5k
- Eligibility for employee equity plan (stock options)
- Wellness program with fitness and mindfulness classes
- Love your work and our mission of serving nonprofits!
### **The Application Process**
**We have 6 stages:**
1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with the Talent Team
3. Interview with Hiring Manager
4. Assignment
5. Panel/Final Interview
6. Background & Reference Checks
If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!
_This employer participates in E-Verify to confirm the employment eligibility of all newly hired U.S. employees. To learn more about E-Verify, please visit_ [_www.e-verify.gov_](http://www.e-verify.gov) _._