Support Trainer
### **关于捐赠箱** 捐赠箱是非营利组织的领先筹款平台和捐助者管理系统。我们的使命是通过帮助非营利组织和支持者的基础获得资金并管理高效，加速全球积极影响。自2014年以来，我们已经为超过10万个全球组织提供了40亿美元的捐款。我们快速增长的公司利，并且以健康运行率启动。我们拥有16多州和23多个国家的150人团队.2026年，捐赠箱被 Built In 评为华盛顿特区最好的工作地点之一。基于数百份经验证的客户评论，G2上捐赠者集金，捐助管理和非营利性支付软件排名第一。这反映了我们的团队对建立非营利性的产品所放出的关心。### **角色**支持培训员通过提供高影响力的新雇佣培训，内部团队启用和客户培训支持来扩大客户支持和运营能力发挥着关键作用。直接在培训和启动经理的下面，该职位吸收了新的员工招聘，定期内部培训以及维护和创建 LMS 材料等核心教学和行政工作负担。以帮助推出先进的启动和产品进入市场 (GTM) 的战略带宽。### **责任** **1.新雇佣安装和教学交付** - 进行并促进重复的现场新雇佣培训，通过产品功能，工作流程和内部工具引导支持团队成员。- 沟通和与关键团队合作，以确保所有新聘人员在进入职位之前达到运营准备性并实现目标能力指标。- 在所有认证和 LMS 课程中监测和支持学习者保持 **≥95%的合格率**. **2.内部和客户培训支持** - 拥有并进行定期的内部培训，产品演示以及为支持和运营团队提供步骤。- 协助培训和启动经理开展企业客户培养会议和高价值多座"白手套"登录。- 支持领导或启用管理员主办的面向客户网络研讨会。- 在客户和内部启动会议中回答平台，技术和捐赠箱 CRM 问题以确保平稳地采用平台。**3.LMS 维护与内容创建**
查看英文原文
### **About Donorbox**
Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $4 billion in donations. 🚀
Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.
🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.
### **The Role**
The Support Trainer plays a pivotal role in scaling Customer Support and Operations capacity by delivering high-impact new hire training, internal team enablement, and client training support. Working directly under the Training & Enablement Manager, this role absorbs core instructional and administrative workloads—such as onboarding new hires, regular internal training, and maintaining and creating LMS materials—to assist with strategic bandwidth for advanced enablement and product Go-To-Market (GTM) launches.
### **Responsibilities**
**1. New Hire Onboarding & Instructional Delivery**
- Conduct and facilitate recurring live new hire training, guiding support team members through product features, workflows, and internal tooling.
- Communicate and collaborate with key teams to ensure that all new hires reach operational readiness and achieve target competency metrics before entering into their roles.
- Monitor and support learners to maintain a **≥95% pass rate** across all certification and LMS courses.
**2. Internal & Customer Training Support**
- Own and conduct regular internal trainings, product demos, and feature walkthroughs for support and operational teams.
- Assist the Training & Enablement Manager with enterprise client training sessions and high-value, multi-seat "white-glove" onboarding.
- Support customer-facing webinars hosted by leadership or enablement managers.
- Answer platform, technical, and Donorbox CRM questions during customer and internal enablement sessions to ensure smooth platform adoption.
**3. LMS Maintenance & Content Creation**
- Help create, provide maintenance, and updates for LMS training modules, course materials, and knowledge-check quizzes.
- Collaborate with Product Marketing to ensure training collateral matches official marketing language, platform benefits, and product use cases.
- Build and deliver training assessments (tests/demos) to ensure sales and support reps can successfully demonstrate new features or products prior to release.
**4. Documentation & Knowledge Base Support**
- Help create, maintain, and publish Knowledge Base (KB) articles to support quarterly content velocity goals.
- Ensuring that key training documentation and materials in Confluence are accurate and up to date.
- Assist in executing the 7-Day Pre-Launch SLA by preparing support documentation and internal training materials ahead of product rollouts.
### **Qualifications & Experience**
- **Experience:** 2+ years of experience in Customer Support, Onboarding, Customer Success, or L&D within a SaaS environment.
- **Instructional Delivery:** Strong public speaking, presentation, and webinar hosting abilities.
- **Technical Aptitude:** Familiarity with CRM systems, LMS platforms (e.g., TalentLMS), and modern support ticketing software (e.g., Zendesk).
- **Collaboration:** Excellent interpersonal skills with the ability to bridge communications across Support, Product, and Product Marketing teams.
- **Organization:** High attention to detail with proven ability to handle multiple training schedules, documentation tasks, and client support sessions simultaneously.
### **Details**
- Fully remote based in United States
- Salary: 60-70k USD annual salary
### **Benefits & Perks**
- Fully remote work from the comfort of your home
- Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)
- Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life
- 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%
- Reimbursement package for home office expenses and professional development, up to $1.5k
- Eligibility for employee equity plan (stock options)
- Wellness program with fitness and mindfulness classes
- Love your work and our mission of serving nonprofits!
### **The Application Process**
**We have 6 stages:**
1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with the Talent Team
3. Interview with Hiring Manager
4. Assignment
5. Panel/Final Interview
6. Background & Reference Checks
If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!
_This employer participates in E-Verify to confirm the employment eligibility of all newly hired U.S. employees. To learn more about E-Verify, please visit_ [_www.e-verify.gov_](http://www.e-verify.gov) _._