宾客沟通与运营协调员（远程 | 仅限拉美地区）
Guest Communications & Operations Coordinator (Remote | LATAM Only)
简介：
我们正在招聘一位客人沟通与运营协调员，以支持一家不断壮大的高端短期租赁业务。该职位结合客人沟通、运营协调、房源管理及系统组织，以确保高端的客人体验和日常运营的顺畅。
我们寻找一位积极主动、善于解决问题且高度有条理的人选，能够专业地进行沟通，保持运营的结构化，并在快节奏的远程环境中推动项目和优先事项的进展。
为什么这个职位独特：
- 融合了酒店业、运营、系统和房源管理的元素。
- 在高端短期租赁业务中成长的机会。
- 具有高度自主权的职位，对日常运营有直接影响。
- 与领导层紧密合作，支持物业的持续增长。
- 帮助在整个业务中建立结构、效率和一致性。
你将负责：
- 通过清晰及时的沟通，提供高质量的客人体验。
- 保持运营系统、工作流程和内部协调的有序。
- 在各平台上维护准确且优化的房源信息。
- 为领导层提供执行、跟进和日常运营的支持。
核心职责：
客人沟通与酒店服务支持
- 在预订平台上以专业、以酒店服务为导向的语气管理客人沟通。
- 协助客人支持、问题解决和运营跟进。
- 支持房主沟通并在需要时提供更新。
- 在所有接触点上保持高端的客人体验。
运营与系统协调
- 建立、组织并维护标准操作流程和运营流程。
- 保持项目、优先事项和内部工作流程的有序。
- 识别运营中的缺口并提出流程改进建议。
- 在Notion和其他运营系统中保持组织性。
- 帮助确保日常运营顺利高效地进行。
房源与平台管理
- 在Airbnb、Hostaway和VRBO上创建、更新和优化房源。
- 确保房源信息准确、及时更新并符合品牌标准。
- 支持新物业的入驻和设置。
- 根据运营或物业变化协调房源更新。
项目与团队协调
- 跟踪入职进度、运营任务和团队截止日期。
- 为领导层提供报告、组织和执行支持。
- 帮助确保项目顺利推进，避免瓶颈。
查看英文原文
Summary:
We're hiring a Guest Communications & Operations Coordinator to support a growing luxury short term rental business. This role combines guest communication, operations coordination, listing management, and systems organization to help maintain a high end guest experience and smooth day to day operations.
We're looking for someone proactive, resourceful, and highly organized someone who communicates professionally, keeps operations structured, and helps move projects and priorities forward in a fast-paced remote environment.
Why This Role is Unique:
- Blend of hospitality, operations, systems, and listing management.
- Opportunity to grow within a luxury STR business.
- High ownership role with direct operational impact.
- Work closely with leadership and support ongoing property growth.
- Help build structure, efficiency, and consistency across the business.
What You'll Own:
- Delivering a high quality guest experience through clear and timely communication.
- Keeping operational systems, workflows, and internal coordination organized.
- Maintaining accurate and optimized property listings across platforms.
- Supporting leadership with execution, follow through, and day-to-day operations.
Core Responsibilities:
Guest Communication & Hospitality Support
- Manage guest communication across booking platforms with a professional, hospitality driven tone.
- Assist with guest support, issue resolution, and operational follow-ups.
- Support homeowner communication and provide updates when needed.
- Help maintain a luxury-level guest experience across all touchpoints.
Operations & Systems Coordination
- Build, organize, and maintain SOPs and operational processes.
- Keep projects, priorities, and internal workflows organized.
- Identify operational gaps and recommend process improvements.
- Maintain organization inside Notion and other operational systems.
- Help ensure daily operations run smoothly and efficiently.
Listings & Platform Management
- Create, update, and optimize listings across Airbnb, Hostaway, and VRBO.
- Ensure listings remain accurate, updated, and aligned with brand standards.
- Support onboarding and setup for new properties.
- Coordinate listing updates based on operational or property changes.
Project & Team Coordination
- Track onboarding progress, operational tasks, and team deadlines.
- Support leadership with reporting, organization, and execution.
- Help ensure projects move forward without bottlenecks or missed follow-ups.
- Coordinate across teams to maintain visibility and accountability.
Qualifications & Skills:
Required
- Strong written and verbal English communication skills.
- You want to learn, grow, and continuously improve.
- You are willing to step outside your comfort zone and take ownership.
- You naturally pay attention to small details and care about doing things correctly.
- You enjoy solving problems and handling new challenges daily.
- You like going above and beyond instead of doing the bare minimum.
- You are reliable, disciplined, and highly accountable.
- Comfortable working in a fast paced environment under pressure.
- Strong organizational and multitasking skills.
- Comfortable working independently in a remote environment.
Nice to Have
- Previous experience in the short-term rental (STR) industry.
- Experience building SOPs and operational workflows.
- Luxury hospitality experience.
- Familiarity with AI and productivity tools.
Tools & Platforms
- Airbnb
- Hostaway
- Breezeway
- VRBO
- Notion
- Monday
- Google Workspace
- Google Sheets
- Slack
- AI tools
Work Setup:
- Full-Time
- Remote (LATAM only)
- 5 days per week· A Saturday or Sunday shift is required
- Flexibility for occasional evening check-ins when needed
Required Remote Setup
- Reliable high-speed internet connection.
- Personal work laptop or desktop computer.
- Quality headset for calls and communication.
- Dedicated workspace free from distractions and background noise.
Compensation & Benefits
- Competitive compensation based on experience (paid in USD).
- Long-term remote opportunity.
- Growth opportunity within the luxury STR industry.
About Purple:
At Purple, we connect exceptional LATAM talent with U.S. companies through strategic outsourcing solutions that deliver results with integrity and excellence. Our mission is to help businesses scale without compromising on quality, while creating meaningful opportunities across borders.
Explore our culture and team:
LinkedIn
Instagram
Facebook
TikTok
Ready to support impactful legal work from anywhere? Apply now.
Originally posted on Himalayas