Senior Operations Manager, Luxe Listings Onboarding
爱尔本布在2007年诞生，当时两家主机欢迎三位客人来到旧金山的家园，此后已扩大到500多万的主机，他们已经接待了近20亿名客人在全球所有国家。每天，主机提供独特的住宿和体验，使客户能够以更真实的方式与社区联系起来。**你将加入的社区：**Airbnb 的使命是为我们的主机和旅行者提供灵感旅游体验，这主要取决于供应团队提供的高质量的住宿的能力。商业房屋团队是这一任务的核心。我们确保 Airbnb 的供应引擎运作高效和智能。从我们如何识别供需之间的不平衡，到收购，验证，集成和扩大我们的客户群，以及我们如何在规模上沟通，规划全球市场，管理所有地区的销售团队。这是一个让事情动起来，消除障碍并建立系统，使 Airbnb 的客户端业务能够可持续增长。在商业住宅团队内的 Airbnb Luxe 验证团队负责将新的 Luxe 列表集成，定义和执行赋予 Luxe 标志意义的质量标准，并将现有平台上潜力高的列表转换为 Luxe 列出。**你的贡献：**Airbnb LuxE 是一个精心策划的9,000多个经过验证的住宿集合，以其优异的质量和高端服务而脱而出。今年，Luxe 是 Airbnb 最快速增长的类别之一，并作为 Airbnb 对其管理平台模型的地面测试。我们正在越来越多地投资于如何识别，登陆和保留世界级供应。作为高级董事或首席运营经理，你将负责新的 Airbnb Luxe 上市的整体登录过程：你将开发采购和登陆方法，使我们能够在线提供新产品，确保管道健康，并跨职能合作以实现团队成长目标。你还将负责跨团队计划，代表团队在领导环境中，有机会取得进展。**典型的一天** - 拥有并不断改善端到端登入操作，以满足业务所需的速度和质量。
查看英文原文
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
**The community you'll join:**
Airbnb's mission, which is to offer inspiring travel experiences to our hosts and our travelers, depends largely on the ability of our supply teams to offer high-quality accommodations.
The Business Homes team is at the heart of this mission. We ensure that Airbnb's supply engine works efficiently and intelligently. This ranges from how we identify imbalances between supply and demand, to acquiring, verifying, onboarding and growing our host base, as well as how we communicate at scale, plan markets around the world, and manage our field sales teams in all regions. This is a team that gets things moving, removes obstacles and puts in place the systems that allow Airbnb's guest hosting business to grow sustainably.
The Airbnb Luxe verification team, within the Business Homes team, is responsible for onboarding new Luxe listings, defining and enforcing the quality criteria that give meaning to the Luxe badge, and converting existing listings with high potential on the platform into Luxe listings.
**Your contribution:**
Airbnb Luxe is a carefully curated collection of more than 9,000 verified accommodations that stand out for their exceptional quality and high-end services. This year, Luxe has been one of Airbnb's fastest-growing categories and serves as Airbnb's testing ground for its managed platform model. We are investing more and more in how we identify, onboard and retain world-class supply.
As Senior Director or Principal Operations Manager, you will be responsible for the entire onboarding process for new Airbnb Luxe listings: you will develop the acquisition and onboarding approaches that will allow us to bring new offerings online, ensure the health of the pipeline, and collaborate cross-functionally to meet the team's growth objectives. You will also take charge of cross-team programs and represent the team in leadership settings, with opportunities for advancement.
**A typical day:**
- Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires.
- Develop and implement new approaches to acquiring and onboarding accommodations in collaboration with the sales team and other cross-functional teams.
- Identify and close gaps in tools and processes so the team operates with sustainable systems rather than manual workarounds.
- Manage program budgets and vendor relationships, including selecting external partners as needed.
- Lead joint programs with peer leaders, from planning through execution, and take on new projects as the team's priorities evolve.
- Represent the team in internal team meetings, cross-functional forums and leadership settings, as needed.
- Track key metrics for your programs, determine the causes of performance declines, and identify and pull levers to get back on track.
**Your expertise:**
- At least 8 years of experience managing programs or operations, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment.
- Proven experience managing a pipeline or funnel end to end, from design through steady-state operation, including budget management and accountability to vendors.
- Strong analytical and problem-solving skills, including building dashboards and using data to make decisions. Advanced data analysis skills are a plus (for example, SQL).
- Deep hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving issues related to pipeline or automation.
- Ability to drive results with a sense of urgency and adapt quickly to changing priorities to achieve project goals and objectives.
- Proven experience managing a matrix organization and building relationships to achieve goals with cross-functional teams, including sales, product and technical teams.
- Excellent written and verbal communication skills, with the presence and judgment needed to represent the team in leadership settings.
- Excellent organizational skills with a strong attention to detail and quality.
**Your location:** This position is based in Canada and is eligible for remote work. This position requires candidates to reside in Canada. This position is not eligible for relocation assistance.
**Our commitment to inclusion and belonging:**
Airbnb is committed to working with people from the widest possible range of backgrounds. We believe that diversity of ideas fosters innovation and engagement. This approach helps us attract creative talent and develop the best possible products, services and solutions. We invite all individuals who meet the criteria to apply.
We also strive to offer an inclusive application and interview process for people with disabilities. If you have a disability and need reasonable accommodations to submit your application, contact us at the following address: reasonableaccommodations@airbnb.com. Include your full name, the position you are applying for, and the accommodations needed to help you in the recruitment process.
We ask that you contact us only if your disability prevents you from submitting your application online.
**How We'll Take Care of You:**
Our job titles may span more than one career level. The actual base pay depends on many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Canada Annual Pay Range
$122,000—$128,000 CAD
**Reasonable Accommodations:** We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
**A Note on Recruiting Scams:** Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ [airbnb.com](http://airbnb.com) or @ [ext.airbnb.com](http://ext.airbnb.com) email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.