Customer Support Specialist (Universal Team)
你好！你准备好加入一个快速增长的国际旅游技术公司，并成为一支惊人的团队的一部分吗？在 RateHawk,我们热衷于旅行和技术，我们正在寻找一位客户支持专家 （通用团队）来帮助我们的客户保持满意度和运营顺利。我们是谁：我们是一个快速增長的国际旅游技术企业，拥有令人惊叹的团队，美好的文化和丰富的成长机会。如果你喜欢帮助人们解决问题，我们很想听从你！要求 你会做什么：·迅速有效地解决客户的问题：处理额外服务请求商务旅行预订 （欧洲市场）. 咨询客户：提供预订和我们的产品方面的专家建议。·沟通：通过电子邮件和电话与供应商，酒店和客户进行交流。· 与系统合作：有效地利用 CRM 系统和内部数据库。我们正在寻找什么？· 英语能力：高中级 （口头和书面）+意大利语言水平 (B2) ·软技能：善良，同情心，抗压力，礼貌和责任感。·快速学习者：能够快速学习并保持关注结果。·技术要求：功能性计算机和麦克风。·旅行知识：了解旅游业务和预订系统是优势！我们提供的好处：· · 灵活的时间表：5\2从10:00到7:00 GMT+3. ·竞争力薪水：根据 KPI 获得800欧元基本工资，并获得300欧元毛额奖金。· 挑战性任务：应对将提高你专业技能的有趣和雄心勃勃的工作。·持续学习：访问研讨会，培训和会议。我们甚至可以帮助你参加任何会议。· 特惠：享受酒店和其他服务上的公司折扣。过程：· 申请和评估：· 会议与人力资源：我们的人力资源团队的友好的聊天。· 一分钟互联网速度测试：仅为了确保你准备好远程工作。· 面试结果和报价！在我们的隐私政策中了解更多关于数据保护实践：如果这听起来对你非常适合，我们很想听从你！现在申请，让我们创建一个
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Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Universal Team) to help us keep our clients happy and our operations smooth.
Who We Are:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
Requirements
What You’ll Do:
- Rapidly and effectively resolve client issues: Processing additional services requests for business travel bookings (European market).
- Advise clients: Provide expert advice on bookings and our products.
- Communicate: Engage with suppliers, hotels, and clients via email and phone.
- Work with systems: Utilize CRM systems and our internal databases efficiently.
What We’re Looking For:
- English Proficiency: Upper Intermediate level (both spoken and written) + Italian language proficiency (B2)
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Tech Requirements: A functioning computer and microphone.
- Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
Benefits
What We Offer:
- Remote Work: Work from the comfort of your home.
- Great Team: Join a young and active team of super specialists.
- Flexible Schedule: 5\2 from 10 a.m. to 7 p.m. GMT+3.
- Competitive Salary: Earn a base salary of 800 EUR + up to 300 EUR gross bonus based on KPI.
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
- Perks: Enjoy corporate discounts on hotels and other services.
The Process:
- Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
- Meeting with HR: A friendly chat with our HR team.
- One minute Internet Speed Test: Just to make sure you’re all set for remote work.
- Interview results and offer!
Learn more about our data protection practices in our Privacy Policy:
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
Originally posted on Himalayas