Telco Network Operations Manager (EUROPE)
公司概述 Holafly 是一个高增长规模的扩展，革命性的互联网连接方式。自2018年以来，我们已经为全球200多个目的地提供了安全和可靠的 eSIM 解决方案。拥有800多名专业人员组成的团队在多个国家，我们正在全球范围内扩大支持游客使用无无限数据连接。我们不仅将人们联系起来，我们还使人能够获得自由和心灵和平，确保我们的用户从他们登陆的那一刻就保持联系，无论他们的旅行带领他们到哪里。作为欧洲网络运营区域经理，你将是整个地区服务连续性的监护者，主导关键电信和技术事件的端到端恢复。你的专业知识确保我们的区域网络保持弹性，特别关注欧洲，中东和非洲航空公司直接影响我们向旅行者的"心灵和平". 主要责任 ·拥有 Holafly 全球连接服务的端到终端事故生命周期，从检测和影响评估到技术调查，服务恢复，客户恢复验证和关闭。· 担任主要网络事件的事件指挥官，协调 L1/L2团队，MNO,IMSI 提供商，IPX/GRX 合作伙伴和核心网络供应商，同时保持清晰的技术所有权。·领导并发展510个网络运营工程师的团队，为整个团队提供技术辅导，升级指导，性能管理以及确保强大的操作准备性。·维护直播漫游和核心网络服务的深入技术所有权，包括 Diameter/DRA/HSS,GTP-C/GTP-U,PGW/PCRF,APN/DNS,IPX /X,路由，本地突破和4G/5G 连接，具有独立分析痕迹，日志和网络行为的能力。· 推动 RCA,问题管理和对重大事件及重复事件的永久性纠正行动，确保确定根源原因，在需要时挑战供应商反应，并完成预防性改进。· 自有网络性能，监控和运营改善，使用 KPI 如首次连接成功，会议建立成功，延迟，包损失，吞吐量，可用性和 MTTR 等，同时确保区域团队之间无地进行日后转让。资格 ·15年以上移动电信经验
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Company Overview
Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 800+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.
We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.
The Role
As our Regional Manager of Network Operations for Europe, you will be the guardian of our service continuity across the region, orchestrating the end-to-end restoration of critical telecommunications and technology incidents. Your expertise ensures that our regional network remains resilient, specifically focusing on European, Middle Eastern, and African carriers to directly impact the "peace of mind" we promise to our travellers.
Key Responsibilities
- Own the end-to-end incident lifecycle for Holafly’s global connectivity services, from detection and impact assessment through technical investigation, service restoration, customer recovery validation and closure.
- Act as Incident Commander for major network incidents, coordinating L1/L2 teams, MNOs, IMSI providers, IPX/GRX partners and core-network vendors while maintaining clear technical ownership until resolution.
- Lead and develop a team of 5–10 Network Operations engineers, providing technical mentoring, escalation guidance, performance management and ensuring strong operational readiness across the team.
- Maintain deep technical ownership of live roaming and core-network services, including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, IPX/GRX, routing, Local Breakout and 4G/5G connectivity, with the ability to independently analyse traces, logs and network behaviour.
- Drive RCA, Problem Management and permanent corrective actions for major and recurring incidents, ensuring root causes are identified, vendor responses are challenged where required, and preventive improvements are completed.
- Own network performance, monitoring and operational improvement, using KPIs such as first-attach success, session-establishment success, latency, packet loss, throughput, availability and MTTR, while ensuring seamless follow-the-sun handover between regional teams.
Qualifications
- 15+ years of experience in Mobile Telecommunications, with strong exposure to Core Network, International Roaming, Packet Core, IMSI/SIM technologies, IPX/GRX and mobile data services.
- Strong technical knowledge of LTE/4G and 5G NSA/SA roaming architectures, including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, routing and Local Breakout environments.
- Proven experience leading major network incidents and technical troubleshooting, with the ability to analyse signalling traces, PCAPs, logs and network KPIs and drive incidents through restoration, RCA and permanent corrective action.
- Previous people-management experience, ideally leading a Network Operations, NOC, Core Network or Incident Management team of approximately 5–10 engineers, with responsibility for mentoring, performance and technical development.
- Strong understanding of IP networking and roaming connectivity, including BGP, TCP/IP, DNS, firewalls, NAT, IPX/GRX, Diameter and associated troubleshooting methodologies.
- Strong communication and stakeholder-management skills in English, with the ability to coordinate global MNOs, IMSI providers, IPX/core vendors and internal teams, challenge technical responses and communicate complex incidents clearly to both technical and business stakeholders.
Nice to have
- Certifications in AWS, Cisco, or Project Management (PMP/Agile).
- Knowledge of eSIM orchestration and GSMA standards.
What We Offer
- 100% Remote & Flexible Culture: Work from anywhere with a high level of trust and ownership in Europe.
- Global Scale & Impact: Directly shape the connectivity experience for millions of international travelers worldwide.
- Growth & Innovation: Opportunity to lead 5G transformation and cloud-native telecom architecture at a fast-scaling tech enterprise.
- Competitive Package: Benchmark-aligned salary, performance bonuses, health coverage, and professional learning stipends.
Originally posted on Himalayas