Sales Representative - Chat Commerce
公司概述 Holafly 是一个高增长规模的扩展，革命性的互联网连接方式。自2018年以来，我们已经为全球200多个目的地提供了安全和可靠的 eSIM 解决方案。与500+名专业人员组成的团队在多个国家，我们正在全球范围内扩大支持游客使用无无限数据连接。我们不仅将人们联系起来，我们还使人能够获得自由和心灵和平，确保我们的用户从他们登陆的那一刻就保持联系，无论他们的旅行带领他们到哪里。作为对话商业销售代表，你将通过担任全球旅行者可靠顾问来转换入境聊天交谈成为成功的购买。你的商业关注直接影响收入增长和转化率，形成了我们品牌的最终第一印象。关键责任 · 将进口直播互动转变为最终销售推动收入增长。·通过战略上市，跨销售和定制产品推最大限度地提高客户价值。·实时处理反对意见并消除摩擦来优化购买旅程。· 保持特殊的响应时间，同时管理多次对话，而不牺牲质量。·通过提供准确，友好和解决方案导向的支持来提供顶级 CSAT. · 从教练和 KPI 中获得性能见解以不断提高运营效率。资格 · 有能力的书面沟通技能，具有清晰度，同情心和专业说服力。· 销售导向思维方式集中在识别客户需求和关闭机会。· 在快速环境中有效地管理高体积现场聊天的能力。· 基于目标的态度舒适与月球目标，绩效指标和快速变化工作。很好有经验。· 在电子商务，直播聊天销售，客户支持或旅游行业中经历。·熟悉 CRM 平台，聊天工具，短途和折扣工作流程。· 使用订阅模式或多语言客户参与的经验。
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Company Overview
Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.
We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.
The Role
As a Sales Representative in Conversational Commerce, you will turn inbound chat conversations into successful purchases by acting as a trusted advisor for global travellers. Your commercial focus directly impacts revenue growth and conversion rates, shaping the ultimate first impression of our brand.
Key Responsibilities
- Drive revenue growth by converting inbound live chat interactions into final sales.
- Maximise customer value through strategic upselling, cross-selling, and tailored product recommendations.
- Optimise the buying journey by handling objections and removing friction in real-time.
- Maintain exceptional response times while managing multiple conversations simultaneously without sacrificing quality.
- Deliver top-tier CSAT by providing accurate, friendly, and solution-oriented support.
- Apply performance insights from coaching and KPIs to continuously boost operational efficiency.
Qualifications
- Strong written communication skills with a knack for clarity, empathy, and professional persuasion.
- Sales-oriented mindset focused on identifying customer needs and closing opportunities.
- Multitasking capability to manage high-volume live chats efficiently in a fast-paced environment.
- Goal-driven attitude comfortable working with monthly targets, performance metrics, and rapid changes.
Nice to Have
- Experience in e-commerce, live chat sales, customer support, or the travel industry.
- Familiarity with CRM platforms, chat tools, shortcuts, and discount workflows.
- Experience with subscription models or multi-language customer engagement.
Benefits & Perks
- Competitive performance incentives tied directly to your sales success and conversion goals.
- Growth & development path through continuous coaching, training, and international exposure.
- Healthy work-life balance within a supportive, diverse, and results-driven global team.
Originally posted on Himalayas