Implementation Support Specialist
实施专家谁是我们索莱拉是一个全球数据和软件服务的领导者，致力于将车辆生命周期的每个触摸点转化为连接式数字体验。此外，我们提供保护其他最重要的资产：我们的家庭和数字身份的产品和服务。今天，索莱拉每年处理超过3亿个数字交易，用于90多个国家的约235,000名合作伙伴和客户。我们的6,500名团队成员培养一种不寻常的创新文化，并致力于通过认知答案，见解，算法和自动化成功地实现未来的今日。为了了解更多信息，请访问 solera.com. 角色 实施专家负责新客户登录过程中所有通信，文档，设置，安装和账单激活的责任。执行专家与内部团队和客户密切合作，提供准确的产品配置和安装，安排所有的培训，并传递登陆信息以确保成功的产品推出。这一职位是远程基于的，需要优秀的组织技能，成功时间管理和良好沟通能力。· 完成与客户安装产品相关的简单到中等复杂任务。· 与分配客户协商确定设置要求，根据客户规格配置产品并完成安装。确保产品准确更新，并在预期时间内部署产品集成流程。· 在整个安装过程中通过电话和电子邮件提供客户支持。· 与内部团队互动以启动和维持成功实施，并分享必要的改进和希望改变从客户那里出现。·与客户和执行培训人员协调培训日期。· 在培训期间与实施教练合作，以便对可能出现的任何额外的安装项目或支持问题进行处理。· 维护在 Salesforce 内部整个安装期内安装任务，细节和客户沟通的内部文件。· 独立工作，以最小指导的方式进行监督。· 有能力自主优先考虑工作负载，优化时间并确保合同收费是及时准确的。· 其他职责。
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Implementation Specialist
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Implementation Specialist is responsible for all communications, documentation, setup, installation, and billing activation during the onboarding process for new customers. The Implementation Specialist works closely with internal teams and customers to provide accurate product configurations and installations, schedule all trainings, and communicate onboarding information to ensure a successful product launch. This position is remote based and requires excellent organizational skills, successful time management and good communication skills.
What You’ll Do
- Complete simple to moderately complex tasks related to customer installations of products.
- Consultatively work with assigned clients to determine setup requirements, configure the product per the customer’s specifications and complete installation. Ensure products are updated accurately and product integration processes are deployed within expected timelines.
- Provide client support via phone and email throughout the installation process.
- Interact with internal teams to initiate and maintain successful implementations and share necessary improvements and desired changes that surface from customers.
- Coordinate training dates with customers and Implementation Trainers
- Work with Implementation Trainers during training for any additional setup items or support issues that may arise.
- Maintain the internal documentation of installation tasks, details, and client communication within Salesforce throughout the installation period.
- Work independently under general supervision with minimal directions
- Possess decision making capabilities to self-prioritize workload to optimize time and ensure contract billing is timely and accurate.
- Other duties as assigned.
What You’ll Bring
- Prior automotive and/or implementation experience are a plus.
- Some Microsoft Office and SalesForce skills preferred.
- Excellent verbal and written communication skills, and ability to effectively interact with both internal and external customers.
- Must possess strong organizational skills to effectively multi-task, prioritize responsibilities, and proactively follow-up on tasks.
- Successful in working in a fast-paced environment. Adapts easy to change. Analytical with the ability to learn new products and solutions quickly.
- Self-motivated. Highly effective when working independently with minimal supervision.
- Strong problem solving and decision-making skills, with ability to follow through independently and multi-task.
- Highly developed sense of integrity and commitment to customer satisfaction, with a drive for excellence and willingness to adapt.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Originally posted on Himalayas