客户管理

Description
Who we are?
Surecomp® is the market-leading provider of digital trade finance solutions for corporates and financial institutions. An industry pioneer for more than thirty-five years, we enable seamless, sustainable trade by breaking down barriers and fostering collaboration. Our award-winning portfolio of cloud and on-premises solutions streamlines the trade finance lifecycle for frictionless transaction processing, enhanced risk mitigation, compliance, decision support, and growth. Underpinned by global offices and an extensive partner network, our prestigious customer footprint spans over eighty countries across the world. For more information visit surecomp.com.
Our Vision and Mission
We believe that sustainable global trade promotes growth and improves people’s lives. The better the world trades, the better society is.
Our Mission is to enable seamless sustainable trade for everyone by removing barriers and facilitating collaboration.
About the Role
We are looking for a relationship-driven and commercially minded Account Management professional to own and grow Surecomp's existing customer relationships in Latin America, with a primary focus on the Mexican market.
The role is centered on strategic existing accounts. You will serve as the senior commercial point of contact for large banking and corporate customers, working with stakeholders up to C-level, and will be responsible for customer retention, satisfaction, and long-term account growth.
Alongside account ownership, you will manage a defined territory and identify expansion opportunities within your customer base. You will work in parallel with the regional new business team and partner closely with Solution Consulting, Delivery, and Product Management to ensure customer success.
This is a remote position, suited to someone who can build trust with senior executives, manage complex customer environments independently, and represent Surecomp locally.
Location: Mexico or Colombia (Remote)
Travel: Up to 50%
Reporting to: Head of Commercial LATAM
Roles and Responsibilities

• Own executive-level relationships with strategic banking and corporate customers, including senior stakeholders and C-level executives.

• Drive customer retention, satisfaction, and long-term account growth throughout the account lifecycle.

• Identify and pursue cross-sell and upsell opportunities within existing accounts.

• Act as the commercial owner for customer escalations, strategic reviews, and project governance discussions, working closely with Delivery teams.

• Develop and execute territory and account plans aligned with company goals.

• Lead account development and renewal processes, including proposals, negotiations, and deal closure.

• Collaborate with Solution Consulting, Delivery, and Product Management to tailor solutions to customer needs.

• Share customer feedback and market insights with Product and Delivery teams to enhance our offerings.

• Maintain accurate pipeline data and forecasts for management.

• Represent Surecomp in customer meetings, industry events, conferences, and local networking activities.

• Stay informed about industry trends, competition, and market dynamics in the Mexican and Latin American banking and fintech ecosystem.

Requirements
Knowledge and Experience

• Experience in enterprise software sales or strategic account management in the fintech, banking technology, financial software, or high-tech industry.

• Proven experience managing or selling to large banking customers, including relationships with senior stakeholders and executive sponsors.

• Experience managing long sales cycles and complex decision-making processes with multiple stakeholders.

• Fluent Spanish and excellent English, both written and spoken.

Advantages

• Exposure to transaction banking, trade finance, cash management, payments, lending, core banking, digital banking, or related banking technology environments.

• Experience working with corporate customers in addition to financial institutions.

• An established network within the Mexican banking market.

Skills

• Strong relationship-building skills and the ability to earn the trust of senior executives.

• Commercial mindset with the ability to identify growth opportunities within existing accounts.

• Comfortable presenting to and influencing C-level stakeholders.

• Strong negotiation skills.

• Ability to work independently in a remote role within a global, multicultural organization.

• Structured, organized, and accountable, with strong follow-through.

Originally posted on Himalayas