Customer Success Specialist
职位简介：我们正在寻找一个热情，技术性和非常人气的成员加入我们的客户成功团队担任客户成功专家。你的角色将涉及与 Airbnb 的主机，假期租房地产经理以及酒店行业领导者进行互动。作为客户成功專家，你的主要目标是帮助保持强大的客户关系，通过帮助他们解决问题并帮助他们在登录过程中。工作详细信息：从家工作星期一到周五 9:00 - 6:00 PST 下班菲律宾节日责任：·建立强的客户关系，以质量，可靠性，信任和"客户优先"态度为基础。·学习系统端到端，以支持客户解决问题和产品需求。·在独立工作并与相关部门合作时部署技术项目和执行项目的成果。·提供1级客户支持，了解和同情系统问题的理解。·通过我们的 CRM 平台发送门票和跟踪销售人员。·执行日常客户支持操作，包括回答问题和关注报告的问题。·持续支持客户整个登录过程中。·与客户建立和维护强的关系 ·硬件和软件故障解决 · 创建内部/面向客户的内置和支持材料 · 为满足客户需求开发和应用新产品测试流程资格：· 在技术或支持相关职位至少有2年的经验 · 商业，计算机科学，计算机工程，信息技术等学士学位 · 熟练讲英语和作家 · IoT 方面的知识 · 强大的客户服务技能 ·系统性和方法式地处理问题。· 经验使用销售力量，合唱团，完整故事，外围和吉拉等工具是资产。
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Position Summary:
We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process.
Job Details:
Work from Home
Monday to Friday | 9 AM - 6 PM PST
Following Philippine Holidays
Responsibilities:
- Develop strong customer relationships building on quality, reliability, trust and a “customer first” attitude.
- Learn the systems end-to-end to support customers with their issues and product requirements.
- Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.
- Provide Tier 1 Customer Support with understanding and empathy to system issues
- Submitting tickets and tracking utilizing salesforce our CRM platform
- Execute daily customer support operations including responding to questions and following up on reported issues
- Continuously supporting clients throughout the onboarding process
- Building and maintaining strong relationships with clients
- Hardware and software troubleshooting
- Creating internal/client-facing on-boarding and support material
- Develop and apply testing processes for new and existing products to meet client needs
Qualifications:
- At least 2 years of experience in a technical or support-related role
- Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related
- Fluent English speaker and writer
- Strong knowledge in IoT
- Strong Customer Service skills
- Systematic and methodical approach to troubleshooting issue.
- Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset
Originally posted on Himalayas