数字业务分析师
Digital Business Analyst
职位概述：
我们正在寻找一位才华横溢且具备分析能力的数字业务分析师加入我们的团队。数字业务分析师将在理解并改进客户的数字流程、识别创新机会以及确保数字化转型计划成功实施方面发挥关键作用。该职位需要具备强大的分析思维、出色的沟通技巧以及对数字技术和业务流程的深入理解。
主要职责：
业务分析：
- 对客户的数字流程和系统进行详细分析，包括客户工单系统、全渠道技术（如 Zendesk、CXONE）、CRM 和客户计费平台。
- 识别差距、低效环节和改进机会。
- 为数字项目制定全面的业务需求和规范。
- 在 Jira 中捕获和管理用户故事。
- 进行业务流程文档化，并识别关键依赖关系。
利益相关者协作：
- 与客户、利益相关者和跨职能团队合作，收集和记录需求。
- 组织研讨会和会议以获取业务需求和优先级。
- 与技术和非技术人员有效沟通。
解决方案设计：
- 与技术团队紧密合作，设计和开发满足业务需求的数字解决方案。
- 创建流程图、线框图和原型以展示建议的解决方案。（视情况而定）
- 确保解决方案符合客户的战略目标和技术架构。
项目管理：
- 协助规划、协调和执行数字化转型项目。
- 监控项目进展，识别风险并实施缓解策略。
- 确保项目按时、按范围和在预算内交付。
- 创建和管理 Jira 看板
- 数据分析：
- 分析数据以提供决策洞察和建议。
- 开发和维护仪表盘、报告和可视化图表以跟踪关键绩效指标。
- 使用数据分析工具支持业务分析和报告。
变革管理计划：
- 协助客户管理与数字化转型相关的变革。
- 制作培训材料并为终端用户开展培训。
- 按需提供持续支持和故障排除。
资格与技能：
- 最低要求为信息科技或相关领域的学士学位。
查看英文原文
Position Overview:
We are seeking a talented and analytical Digital Business Analyst to join our team. The
Digital Business Analyst will play a key role in understanding and improving our clients'
digital processes, identifying opportunities for innovation, and ensuring successful
implementation of digital transformation initiatives. This role requires a strong analytical
mindset, excellent communication skills, and a deep understanding of digital technologies
and business processes.
Key Responsibilities:
Business Analysis:
- Conduct detailed analysis of clients' digital processes and systems. this includes customer ticketing systems, omnichannel technologies (eg. Zendesk, CXONE), CRM & Customer Billing platforms.
- Identify gaps, inefficiencies, and opportunities for improvement.
- Develop comprehensive business requirements and specifications for digital projects.
•Capture & manage user stories in Jira.
- Process documentation, and identification of key dependencies.
Stakeholder Engagement:
- Collaborate with clients, stakeholders, and cross-functional teams to gather and document requirements.
- Facilitate workshops and meetings to elicit business needs and priorities.
- Communicate effectively with technical and non-technical stakeholders.
Solution Design:
- Work closely with the technical team to design and develop digital solutions that meet business needs.
- Create process models, wireframes, and prototypes to illustrate proposed solutions. (When required)
- Ensure solutions align with clients' strategic objectives and technical architecture.
Project Management:
- Assist in the planning, coordination, and execution of digital transformation projects.
- Monitor project progress, identify risks, and implement mitigation strategies.
- Ensure projects are delivered on time, within scope, and within budget.
•Create & Manage Jira boards
Data Analysis:
- Analyze data to provide insights and recommendations for decision-making.
- Develop and maintain dashboards, reports, and visualisations to track key performance indicators.
- Utilise data analytics tools to support business analysis and reporting.
Change Management initiatives:
- Support clients in managing change related to digital transformation
- Develop training materials and conduct training sessions for end-users.
- Provide ongoing support and troubleshooting as needed.
Qualifications and Skills:
- Minimum Bachelor's degree in Information Technology, or a related field. A Master's degree is a plus.
- Proven experience as a Business Analyst, preferably in a digital or technology- focused environment.
- Strong understanding of digital technologies, business processes, and data analysis.
- Proficiency in business analysis tools and methodologies.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively with diverse teams and stakeholders.
- Proficiency in project management and data analysis tools (e.g., JIRA, Microsoft Project, Tableau, Power BI).
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Originally posted on Himalayas