运营分析师
Operations Analyst
职位概述：
运营分析师将在监督DigiU Pty Ltd的整体管理中发挥关键作用。该职位需要一位具有战略眼光、强大技术和沟通能力的领导者，以协调项目、管理客户关系，并确保新客户的顺利上线。运营分析师将直接向运营经理汇报，并在推动公司运营卓越和增长方面发挥重要作用。
主要职责：
1. 总体管理：
- 协助监督日常运营，确保公司平稳高效运行。
- 协助实施与公司目标和宗旨一致的运营策略。
- 管理并准备每日、每周和每月的客户及董事会报告。
2. 项目协调：
- 与客户协调和管理项目，确保所有交付物符合质量标准和截止日期。
- 协助制定项目计划、时间表和预算，并定期跟踪进度。
- 与跨职能团队合作，确保项目成功执行。
3. 客户上线：
- 协助新客户的上线流程，确保无缝过渡和良好体验。
- 为新客户提供培训和支持，帮助他们有效理解和使用我们的解决方案。
4. 客户合同管理：
- 管理客户合同，包括谈判、续约和合规性。
- 维护合同细节的准确记录，并确保所有合同义务得到履行。
5. 国际合作：
- 利用强大的沟通技巧与国际客户和供应商进行交流与协作。
- 培养并维护与全球利益相关者的良好关系。
6. 技术技能：
- 运用强大的技术能力理解并解决客户的需求和技术挑战。
- 跟踪行业趋势和技术进步，持续改进运营流程。
资格与技能：
- 商业管理、信息技术、运营管理或相关领域的学士学位；MBA优先。
- 强大的项目管理能力，有成功处理多个项目的经历。
- 优秀的沟通能力，包括口头和书面表达，能够有效与国际客户和供应商互动。
- 强烈的技术敏锐度和理解复杂技术概念的能力。
- 熟练使用Python、React、Kubernetes、Stripe等工具。
查看英文原文
Position Overview:
The Operations Analyst will play a crucial role in overseeing the overall management of
DigiU Pty Ltd. This position requires a strategic leader with strong technical and
communication skills to coordinate projects, manage client relationships, and ensure the
smooth onboarding of new clients. The Operations Analyst will report directly to the
Operations Manager and will be instrumental in driving the company’s operational
excellence and growth.
Key Responsibilities:
1. Overall Management:
- Assists in overseeing daily operations to ensure the company runs smoothly and efficiently.
- Assists in implementing operational strategies aligned with the company's goals and objectives.
- Manage & prepare daily, weekly and monthly reports for the clients and the board.
2. Project Coordination
- Coordinate and manage projects with clients, ensuring all deliverables meet quality standards and deadlines.
- Assists in developing project plans, timelines, and budgets, and track progress regularly.
- Collaborate with cross-functional teams to ensure successful project execution.
3. Client Onboarding:
- Facilitate the onboarding process for new clients, ensuring a seamless transition and positive experience.
- Provide training and support to new clients to help them understand and utilise our solutions effectively.
4. Client Contract Management:
- Manage client contracts, including negotiation, renewal, and compliance.
- Maintain accurate records of contract details and ensure all contractual obligations are met.
5. International Engagement:
- Utilise strong communication skills to engage and collaborate with international clients and suppliers.
- Foster and maintain positive relationships with global stakeholders.
6. Technical Skills:
- Apply strong technical skills to understand and address client needs and technical challenges.
- Stay updated with industry trends and technological advancements to continuously improve operational processes.
Qualifications and Skills:
- Bachelor’s degree in business administration, information technology; Operations Management, or a related field. An MBA is a plus.
- Strong project management skills with a history of successfully handling multiple projects.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with international clients and suppliers.
- Strong technical acumen and the ability to understand complex technical concepts.
- Proficiency in project management and CRM software.
- Exceptional organisational and leadership abilities.
- Strong problem-solving skills and a proactive approach to addressing challenges.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
Originally posted on Himalayas