Junior Account Manager - Chinese
简介：HyperGuest 为国际旅游业提供了技术支持酒店和旅行伙伴连接的服务。我们正在快速发展，并聘请一个小账户经理来支持我们的帐户管理团队随着扩张。作为小账户管理员的角色，你将支持客户账户组合的日常关系管理，与高级账户经纪人密切合作。你将成为常规账户需求的联系点，帮助整个部门运行顺利。这是进入旅游科技账户管理的一个好门口，随着你积累体验，你可以获得更多账户所有权。负责人 · 在高级团队成员的指导下支持客户组合的日常账户关系 ·监测帐户绩效 （数量，收入，合同价值）并向团队报告显著趋势或问题 ·保持定期与帐户沟通以支持连接和确定潜在机会 ·支持旅行伙伴和酒店之间的订单流程以及数据准确性 ·处理第一线客户服务请求；升级复杂的问题到高级账户管理员或其他部门 ·保持 CRM 记录精确而最新要求 · 1年在旅游，旅行技术，酒店在线分销或与客户面对的角色方面的经验 · 有点接触到销售或账户管理概念 · 组织，主动和渴望学习 · 在团队支持下舒适地努力实现目标 ·熟悉 Google Suite (Gmail,Drive, Docs,Slides, Slack) ·基本 MS Excel 技能，愿意快速建立这些 · 英语和汉语优秀；其他语言加上 ·良好沟通能力和团队玩家态度 ·自主创业思维 · 好有：使用 CRM 工具 （Zoho,Salesforce 等）;熟悉阅读系统日志原始发布于喜马拉雅。
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Description
About HyperGuest
HyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. We're growing fast, and we're hiring a Junior Account Manager to support our account management team as we expand.
The Role
As Junior Account Manager, you'll support the day-to-day relationship management of a portfolio of customer accounts, working closely with a senior Account Manager. You'll be a point of contact for routine account needs and help keep operations running smoothly across departments. This is a good entry point into travel-tech account management, with room to take on more account ownership as you build up experience.
Responsibilities
- Support day-to-day account relationships for a portfolio of customers, under guidance from a senior team member
- Monitor account performance (volume, revenue, contract values) and flag notable trends or issues to the team
- Maintain regular communication with accounts to support connectivity and identify potential opportunities
- Support the contracting process between travel partners and hotels and data accuracy
- Handle first-line customer service requests; escalate complex issues to senior Account Managers or other departments
- Keep CRM records accurate and up to date
Requirements
- 1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing role
- Some exposure to sales or account management concepts
- Organized, proactive, and eager to learn
- Comfortable working toward targets with support from the team
- Familiarity with Google Suite (Gmail, Drive, Docs, Slides, Slack)
- Basic MS Excel skills, with willingness to build these up quickly
- Excellent English and Chinese; other languages a plus
- Good communication skills and a team-player attitude
- Self-starter mindset
- Nice to have: exposure to CRM tools (Zoho, Salesforce, or similar); familiarity with reading system logs
Originally posted on Himalayas