Medical Billing Customer Service Representative
你是个很好的沟通者，喜欢帮助人们吗？加入我们的团队作为医疗费用客户服务代表并帮助患者以专业性，耐心和关怀来导航他们的费用问题！这是居住在阿拉巴马州，格鲁吉亚州，爱达荷州，印第安纳州，爱荷华州，堪萨斯州，路易斯安那州，密歇根州，密西比州，内瓦达州，北卡罗来纳州，北 dakota 州，俄俄州，奥克拉荷马州，宾夕法尼亚州，南卡罗来納州，德州，田尼西州，犹他州，弗吉尼亚州，西部维吉尼亚州和怀明州的个人。责任 ·回答接入电话与病人声明，保险支付和账户余额有关。·提供有关患者账户，票据历史和费用的准确信息。·通过电话处理信用卡支付。·记录通话详情，查询帐号和采取行动。·向适当部门扩大复杂的票据纠纷和担忧。·在处理敏感的票据问题时提供友好，专业服务。资格 · 1年电话中心或客户服务/办公室经验 ·强大的口头和书面沟通技能。·基础计算机技巧和学习新系统的能力。·极具细节注意力和精确的文档能力。·有效多任务和处理信息的能力。· 处理挑战性电话时采取平静，专业的方法。· 一种以患者为中心的态度和致力于质量客户服务。五星解决方案重视多样性并致力于培养最好的员工，通过聘请可用的最佳人员并向我们的客户提供尽可能好的服务来培育一个专业，多元化的劳动力。五星是一个 EOE/退伍军人/残疾人/LGBT 雇主，参与电子验证计划。最初发布在喜马拉雅山。
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Are you a great communicator who enjoys helping people? Join our team as a Medical Billing Customer Service Representative and help patients navigate their billing questions with professionalism, patience, and care!
This is a remote position for individuals living in the states of: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Responsibilities
- Answer inbound calls regarding patient statements, insurance payments, and account balances.
- Provide accurate information about patient accounts, billing history, and charges.
- Process credit card payments over the phone.
- Document call details, account inquiries, and actions taken.
- Escalate complex billing disputes and concerns to the appropriate department.
- Deliver friendly, professional service while handling sensitive billing questions.
Qualifications
- 1 year of call center or customer service/office experience
- Strong verbal and written communication skills.
- Basic computer skills and the ability to learn new systems.
- Excellent attention to detail and accurate documentation skills.
- Ability to multitask and process information efficiently.
- A calm, professional approach when handling challenging calls.
- A patient-focused attitude and a commitment to quality customer service.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Originally posted on Himalayas