计费文员
Billing Clerks
主要职责和工作内容
处理大型复杂商业客户的特殊处理发票相关任务
维护第三方计费门户
需要与跨职能内部团队沟通客户账户状态
与各类大型商业客户沟通账户状态
通过有效沟通建立牢固的客户关系
为客户执行并维护账户计费对账
及时准确地调查和解决任何异常或查询
为客户提供或跨职能团队提供发票、账单等请求的文件
维护敏感的客户财务信息和电子化的财务记录
建议改进开票流程
研究并解决二层和三层客户查询
与跨职能团队建立关键关系以减少开票错误
最初发布于喜马拉雅斯
查看英文原文
Principal Duties and Responsibilities
Perform all tasks related to processing special handling invoices for large, complex commercial customers
Maintain third party billing portals
Communication with cross functional internal teams related to customer account status will be required
Communication with various large commercial customers regarding account status
Maintain strong customer relationships through effective communication
Perform and maintain account billing reconciliations for customers
Investigate and resolve any irregularities or inquiries timely and accurately
Provide documentation to customers or cross functional teams requesting invoices, statements, etc.
Maintain sensitive customer financial information and organized financial records, electronically
Recommend improvements for invoicing processes
Researches and resolves second and third level customer inquiries
Develop key relationship with cross functional teams to mitigate invoicing errors
Originally posted on Himalayas