Senior Product Manager, Provider Experience
降落医疗正在转型急症后护理成为医疗设备和用品的领先数字订单平台。我们连接主要卫生系统，健康计划和供应商来帮助患者在家中获得他们需要的救命产品。自发行以来，我们已连接了50个州内的300,000多名临床员和3000多名供应商地点，并帮助了15万多名病人。作为 DME 电子处方工具开始的东西已经成为家庭医疗设备选择的订单管理平台。加入我们的团队，对患者的护理产生影响**关于角色** 作为我们临床战略团队的提供商经验高级产品管理员，你将负责让供应商提高患者体验并给他们更多时间专注于护理。你将与你的产品团队，利益相关者和客户合作，在全国范围内建立我们的产品网络上。你的影响不仅会在获得及时和适当的护理的病人生活中看出，而且还会通过增加整个系统中的数字连接来使我们的医疗保健体系运作的方式。**责任** _产品策略和研究_ - 与现有和潜在合作伙伴合作，帮助你的路线图进行客户研究，业务开发，反收集和产品规划 - 定义为临床医生经验优化时间来估值的产品发布片段 - 测量并分析产品领域的产品成功/失败指标，并将其与我们的整体业务目标一致 _产品发展交付_ - 将你的平衡产品团队配合到一个明确的战略上，优先考虑正在进行的工作以最大限度地提高用户结果，客户满意度和业务增长 - 构建有助于统一组织的文物 （路线图，产品简介等）- 在产品建设和推出过程中支持你的团队 - 管理里程碑和成果以最大限度地实现时间的价值 - 帮助定义和衡量成功指标 - 确定客户反循环方法 - 与工程与设计团队合作 _ 采用和进入市场_ - 在医疗系统和临床医生实践中推动采用和参与。与客户成功，实施和营销合作，在登录和订购方面找到摩擦，并利用你从使用数据中学到的知识使降落机成为诊所人员按默认的方式下令 HME - 协作与营销和运营来将产品推出市场 _ 团队和利益相关者合作_ -
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Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients. What started as a DME ePrescribing tool has become the order management platform of choice for home medical equipment.
Join our team and make a difference in patient care.
**About the Role**
As a Senior Product Manager for Provider Experience on our Clinical Strategy team, you will be responsible for enabling providers to elevate the patient experience while giving them more time to focus on care. You will work with your product team, stakeholders, and customers to build our product across a large, nationwide network of clinicians. Your impact will not only be seen in the lives of the patients who receive timely and adequate care but also in the way our healthcare system operates by increasing digital connectivity across the system.
**Responsibilities**
_Product Strategy and Research_
- Work with current and potential partners to aid in customer research, business development, feedback collection, and product planning for your roadmap
- Define product release slices for Clinician experience that optimize for time to value
- Measure and analyze the product success/fail metrics in your product area and align them to our overall business goals
_Product Development Delivery_
- Align your balanced product team on a clear strategy and prioritize work in progress to maximize user outcomes, customer satisfaction and business growth
- Build artifacts that help unify the organization (roadmaps, product briefs, etc.)
- Supports your team through the product build and launch process
- Manage milestones and deliverables to maximize time to value
- Help define and measure success metrics
- Define methods for customer feedback loops
- Partner with Engineering and Design teams
_Adoption and Go-to-Market_
- Drive adoption and engagement across health systems and clinician practices. Partner with Customer Success, Implementation and Marketing to find friction in onboarding and ordering, and use what you learn from usage data to make Parachute the default way clinicians order HME
- Collaborate with marketing and operations to bring products to market
_Team and Stakeholder Collaboration_
- Work with customers and external stakeholders to develop solutions
- Collaborate with marketing and operations teams to develop and get products to market
- Coordinate across the organization, customers, and partners to articulate and execute product decisions
**Who You Are**
- Communication & Collaboration: An excellent communicator, presenting ideas clearly and succinctly, and highly collaborative, working with diverse stakeholders to create alignment around product vision and prioritization.
- Results-Oriented & Analytical: You can look at problems and create solutions from high-level goals that drive real business impact to ground-level execution. You are analytical, using data to clarify decisions wherever possible.
- Strategic & User-Focused: Great at prioritizing in a complex healthcare landscape. You are user-focused, empathetic, curious, and ask questions before offering solutions. You build the right thing, with a bias towards delivering customer value based on goals and metrics.
- Experienced: You have 7+ years of product management experience
- Ambiguity & Risk Management: You have past successes driving software products forward, ideally at a startup. You cut through ambiguity, comfortable taking calculated risks and making decisions under uncertainty.
- Travel **:** You are located within the United States and are willing to travel to customer sites and/or conferences (1-2 trips per quarter).
**Nice to Have**
- Bachelor’s Degree in a technical, scientific, or quantitative field, or equivalent experience
- A background in healthcare, and knowledge of healthcare complexity
- Experience with EHR integrations or healthcare data standards (HL7, FHIR)
- Experience in a fast-paced startup environment
**Who You Aren’t**
- You're not a solo act. Our PMs lead by influence. They thrive in a team-based environment and believe in making decisions with broad input.
- You aren't someone who can only thrive in highly structured environments. We are a fast-paced startup where processes are still being defined and refined
- You're not simply a project manager or product owner.
- You aren't indifferent or dismissive of the perspectives of users, stakeholders, or team members.
**Benefits**
- Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.
- Employer HSA Contribution: Company-funded contributions to your Health Savings Account.
- 401(k) Retirement Plan
- Equity Incentive Plan
- Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
- Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.
- Flexible Vacation Policy
- Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
- Home Office and Wellness Stipend
- Monthly Internet Stipend
- Annual Learning and Development Stipend
**Base Salary Bands (based on experience and level)**
$170,000 - $220,000
_California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link [here](https://www.parachutehealth.com/cpra)._
_We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances._
**_This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position._**