远程客户支持专员（外汇）
REMOTE Customer Support Associate (Forex)
我们的客户是一家快速发展的国际金融科技公司，总部位于迪拜，致力于通过世界级的工具和服务赋能交易者。我们正在寻找一位积极主动、经验丰富的客户支持专员加入团队，远程工作并签订服务协议。
在此职位中，您将是客户的首要联系人，确保他们获得卓越的支持和指导，以最大化使用我们的产品和服务的成功。
职责：
- 通过及时且专业地处理咨询和解决问题，提供一流的客户服务。
- 引导客户使用我们的服务，确保流畅无缝的用户体验。
- 解决技术问题并提供有效的解决方案。
- 跟踪我们的产品、服务和政策，以提供准确的帮助。
- 在支持系统中记录和管理客户互动，用于报告和后续跟进。
- 与内部团队合作解决复杂案例，并持续改进客户旅程。
- 参与支持资源的创建，包括常见问题解答和用户指南。
- 跟踪和分析支持趋势，提出改进建议。
要求
- 至少1年客户服务经验
- 有外汇交易背景（1年以上）是强烈优势。
- 英语流利（高级或接近母语水平）。
- 精通其他语言（西班牙语、阿拉伯语、波斯语、德语、他加禄语、印地语、葡萄牙语等）是加分项。
- 具备良好的沟通能力，包括书面和口头表达。
- 优秀的解决问题能力和细致入微的注意力。
- 能够独立工作，并作为快节奏团队的一员协作。
- 熟练使用客户服务工具和软件。
- 在压力下保持坚韧并有效多任务处理的能力。
他们提供的福利
持续的培训和职业发展机会，清晰的职业晋升路径以及一个支持性强、协作良好且注重成长的团队文化。
最初发布于Himalayas
查看英文原文
Our client is a fast-growing international fintech company, with its head office in Dubai, dedicated to empowering traders through world-class tools and services. We’re looking for a proactive and experienced Customer Support Associate to join the team and work Remotely with a service agreement.
In this role, you’ll be the first point of contact for clients, ensuring they receive exceptional support and guidance to maximize their success with our products and services.
Responsibilities:
- Provide first-class customer support by addressing inquiries and resolving issues quickly and professionally.
- Guide clients through our services, ensuring a smooth and seamless user experience.
- Troubleshoot technical concerns and offer effective solutions.
- Stay up to date with our products, services, and policies to deliver accurate assistance.
- Record and manage client interactions in the support system for reporting and follow-ups.
- Partner with internal teams to resolve complex cases and continuously improve the customer journey.
- Contribute to the creation of support resources, including FAQs and user guides.
- Track and analyze support trends to recommend improvements.
Requirements
- Minimum 1 year of customer support experience
- Background in Forex trading (1+ year) is a strong advantage.
- Fluent in English (advanced or near-native level).
- Knowledge of an additional language (Spanish, Arabic, Farsi, German, Tagalog, Hindi, Portuguese, etc.) is a plus.
- Strong communication skills, both written and verbal.
- Excellent problem-solving skills and attention to detail.
- Comfortable working both independently and as part of a fast-paced team.
- Proficient with customer support tools and software.
- Ability to stay resilient and multitask effectively under pressure.
What they offer
Ongoing training and professional development opportunities, clear career progression paths and a supportive, collaborative, and growth-focused team culture.
Originally posted on Himalayas